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ComplaintsforBaylab USA, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed a order with this company for 2 boxes of KN95 masks on January 16th- Order # ***** and I was given two different tracking numbers and never have gotten the masks! The one tracking number shows they haven't been picked up by USPS, and the other was by UPS, and it shows it was being sent to me and yesterday when i checked it was showing that its being sent back to the company! They have my money a total of $47.00 for both boxes and they haven't sent the masks, I still don't have them. I called yesterday and spoke to a young girl there, and she said she didn't know what was going on with the postal service and ups, and blamed it all on them, when clearly you can see by my attachments that its all on Baylabs! The girl assured me that I would be given a full refund, and I have not seen a refund showing up on my bank account, nor have I gotten an email from them stating I would get a refund and no response to my other emails I have sent them at all! I want my money back in full! I have attached as well where they debited my bank account as well. This is so wrong! They have totally ripped me off! I want my money back in full!Business response
01/31/2022
Consumer Response /* (2000, 6, 2022/01/28) */ Please close the account, they finally gave me my money back after reporting them to you guys. Will never recommend anyone using this company again, as it was a NIGHTMARE to deal with them.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.