Business ProfileforAmerican Mobility Specialists

I purchased a Rio firefly wheelchair attachment which was supposed to help me get around my college campus (The University of Colorado Boulder) because it is not very wheelchair friendly. I purchased the device on August 17th, 2022 (order #1660). It cost $2649.00 and I signed up for a payment plan of about $200 a month. As a college student, this is a crippling financial burden but I wasn't sure how else to navigate campus so I decided to buy this device anyway. When I purchased the device I was told that shipping would take 3 to 10 days. On August 19th I received an email saying they could not ship it to the address I provided, so I gave them a new address. I waited the 10 days it was supposed to take to get the device and it hadn't come. I decided that I had to figure something else out because I couldn't wait any longer. I worked with disability services and we came up with another solution. A few days later I called the company to ask for a return and nobody picked up. At this point, I had not received any emails about the product being shipped. I called again the next day, and the day after that, and almost every day since then. No one ever picks up no matter what time of day I call. Every time I left a voice message requesting a refund. I never got a reply. Then I started emailing them (I attached one of the many emails I sent below). My mom also started emailing and calling them. Neither of us has got any response for weeks. It has now been a month since I bought the device and I'm not sure if it has even shipped. I am worried that they will not get back to me until after it ships and then try to charge me a 20% stocking fee because that is stated in their return policy. If I can't even have the device or use it I REALLY need my money back. I was hoping that reporting them to the BBB would force them to deal with this issue instead of just ignoring me and my mom.