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ComplaintsforUSA-Biker.com
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Complaint Details
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Initial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought a part for my motorcycle on May 30th, 2022 through ****. On the description of this part said it fit my motorcycle. When part arrived it did not fit. I emailed the store and Bennie wrote back asking if I could build my own clamp and he would give me 20 dollars because he didn't have it bigger. I replied and said I wouldn't be able to do that. He responded back saying If you can't make it work please send it back to my warehouse with the cheapest cost. I asked when would I receive the refund and he replied saying once part is on it's way he would issue the refund. My wife went to the postal office to send the box but since it was so big the postal office was charging 30 extra dollars plus the fee for sending it which was a total of 67 dollars. I wrote to him and explained what the postal office had said to my wife and that I was going to try to cut down the box a few inches to try to make it cheaper but if it wasn't possible I would have to send it for the rate they had said which was 67 dollars. Postal Office had said if box goes down at least 4 inches price will go down to 48 dollars. It wasn't possible to cut the box up to 4 inches due to part being to big so rate for sending the box was 63.65. He said he could send me a return label but if I could pay 30 dollars to share the shipping cost with him. I never responded to that email. I sent the box and sent him the receipt for the shipping so he could refund back the 63.65 plus the total I had paid for the part which was 139.91 with taxes which he replied I'll proceed to refund you soon. Next thing I received was email notifying I had received a refund for 139.91. I wrote to the store and he responded "Actually that is the maximum refund I can give you" and I replied "Sorry but refunded the amount I paid for the part. Paying to send it back was not my responsibility so I expect to recieve my 63.65 today. That was the last time he replied to my emails.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.