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Find a Location

Heiza LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Heiza LLC

      325 N Saint Paul St Suite 3100 Dallas, TX 75201-3801

    Business ProfileforHeiza LLC

    Movers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    325 N Saint Paul St Suite 3100, Dallas, TX 75201-3801
    BBB File Opened:
    9/14/2020
    Business Management
    • Paul Nche, Owner
    Contact Information

    Principal

    • Paul Nche, Owner

    Customer Contact

    • Paul Nche, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/05/2022

    Complaint Type:
    Billing Issues
    Status:
    Unresolved
    Overall, I feel I've been scammed and would like the $3,000 I paid to Heiza to be returned for insufficient and unfulfilled services. I hired Allegiance Moving and Storage LLC for my move and they hired Heiza, LLC. Heiza arrived for what was to be a one-day-move. They walked through my home to do an inventory of everything that was to be moved and confirmed the list of items given to them by Allegiance. They then confirmed that it would be moved in one day and that everything would fit on their truck. They told me that I needed to pay them $3000 in cash before they would begin work. (I'd already paid a $3000 deposit but I relented.) Although, they arrived at 8am, by 11am nothing had been packed in boxes. At 4pm, they reconfirmed they'd be finished within that day. At 10:30pm they called and said they'd need to SLEEP OVER IN MY HOUSE because they hadn't finished and they'd start moving everything to the truck by 7AM the next morning, and would be finished by 8AM. I arrived at my house at 7AM where I witnesses half of my items packed and half not packed. I told them everything needed to be packed and moved to the truck asap. I helped them pack and move items outside. When they finally opened their truck, it was half filled with someone else's move. With my items outside in my driveway, they told me that I needed to pay $4,000 cash in order for them to put everything on the truck. I told them "no," to which they replied, "how about $2000 cash?" They started moving items onto the truck. They then said that in order to put my items is storage, a service that Allegiance told me was included, I'd need to pay thousands more but they didn't know the exact amount and that I'd find out at drop off. Also, half of my items would be stored in TX and the other half would be stored in Arkansas. I told them to take everything off the truck. For perspective, I hired completely different movers, a local moving company, who finished packing and moved everything out in 3hrs.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Mary S

    1 star

    03/20/2022

    Worst moving experience in my life and I grew up a military brat where we moved every year. We self packed everything but breakables in the kitchen. They came with one packer who brought no packing materials. They used my stack of packing paper, my two large rolls of bubble wrap, my large roll of plastic wrap for furniture and when they ran out they used my entire stash of 6 rolls of paper towels with which they packed my fine china. Boxes were stacked on top of each other to the roof of the truck with heavy cast iron pieces packed in with breakables and stacked on top of highly fragile things in the lower boxes. No "TV boxes" were used even though we supposedly paid extra for those as well as being charged $200 for "packing materials" which I had to pay in cash. Furniture was scratched and rubbed including antiques. Needless to say I sent many pictures of broken china etc and got no where with the company and as yet have received no response to my complaint much less any reimbursement for losses. One china serving bowl in my pattern, broken, costs almost $100 to replace. I should have been alerted to shenanigans when the packers declared "cash only" for the extra charges, for over the estimated cubic footage and the packing materials! A terrible experience. Do I have a "zero stars" choice?

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