ComplaintsforAll Over The State Moving and Storage

• Initial Complaint

  08/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My furnitures/ belongings arrived on June 2023. During 12 months I attempted more than 48 emails and calls, which I recorded some of the calls, and I have proof of my emails, but the owner/CEO of the company never called me back neither responded to my emails , although his secretary **** told me he will take care:IT WAS A HORRIBLE EXPERIENCE with this company. I moved from ** to ** using ALL OVER THE STATE ********************************************** they hire a person ****** to pick up my belongings from a truck which was broken in ********. When the truck arrive to my house ****** was not there, it was another man name ******, he was ALONE with not other men as this state in the contract, so it was impossible for him to unload the truck and take my stuffs to my 2 story house. He argue that he didn't found nobody but when I called ****** he forced me to pay the rest of the money $1,500.00 through Zelle, Bank of America, or he would tell ****** do not unload the truck and leave with my stuffs. I called police but they told me they couldn't do nothing because the company "All over the state ************************************************* should be involve, but it was Sunday and nobody answered. I pay after ****** insulted me by phone and forced me to pay or ****** would leave with my stuffs. My husband and I we end up unloading the stuffs with ******, which was a violation of contract which stipulated that 2 or 3 men would move the furnitures and stuffs, but when I reported to " All over the state ************************************************ the owner and CEO refused to do something alleging "he don't know ******", it was told to me by his secretary, which I called her 21 times. He told me her boss , the owner and CEO will call me but he never did. THEY VIOLATED CONTRACT. This company should return to me the $1,500.00 I pay through Zelle to "******", because MY HUSBAND AND I UNLOAD THE ***** AND CARRY THE STUFFS INSIDE THE HOUSE TO THE 2ND FLOOR. I have proof with calls, emails and refusal from the insurance company due to the company should pay.

  Business response

  08/23/2024

  Customer did provide several emails regarding delivery issues.

  Management did review the emails and upon further investigating the balance due was nothing out of the ordinary. 

  All Over the State provided pick up and delivery from TX - WA. 

  Customer reached out to us several months later asking for a full refund. Customer had a remaining balance at delivery from TX - ** again a service was render and payment per contract collected before off loading

  Any damages are always referred to our claims department. Claims department is an online process. 

  Please note this move was booked and picked up out of our ******* branch. At the time of the complaint, that branch closed in *******. So the Dallas office had limited info to provide regarding the delivery driver ******.

  .As far as demanding or making them unload the items....They might have felt pressured to help the delivery guy unload but never should a customer HAVE to HELP off load their items. All Over the State provided a service.

  We understand the customer was not pleased and for that we are very sorry. Complaints are always welcomed so that we can better improve. **************** helped as much as possible. We were not able to refund customer full balance. 

  Customer response

  08/27/2024

  I have reviewed the business response and I understand that the office in ******* closed and they don't know ******, I also understand that they recognized that customers as me and my husband never should unload our furnitures, but All Over The State Moving & Storage should understand also that we were forced by ******'s driver to send the last portion of the payment by ***** or he will leave with our furnitures. I understand the response from the company but I would like that they understand also that they should improve the quality of their business checking on the third parties they hire to delivery the furnitures. Customers we have the right to receive a good service and I hope that this company after reading my answer will take better their customers, specially checking more carefully the persons they hire to the full and complete delivery of the furnitures. I want close this case, but I want be sure that they will compromised in being more carefully while taking care of their customers like us which trust in this company but the service was not good quality as we expected after having several items damaged, delay in the final delivery, having me and my husband unloading our furnitures for sending only one man to the final delivery, and the inappropriate behavior from the driver sent by "******". I hope this company will do a better service in the furniture to other customers.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company guaranteed me a delivery date for my move of 12/21. After weeks of calling and no response, my furniture was delivered on 1/4. Upon delivery and pickup, I was charged $800 more than the guaranteed quote I was originally given. Upon delivery, my $400 brand new flat screen Tv was ruined. It was delivered completely broken and I was told nothing but file a claim. Upon doing research, the website they gave me to file the claim is a fake site moving claims.net . I just want compensation for my new TV after going through this terrible moving experience.

  Business response

  01/05/2024

  As always first and foremost, our sincere apology regarding the damage to the tv. As a company we must follow the procedure as well. The claims link provided to this customer is far from fake. The claims process is an online process. It is not housed within our office. This is the claim link. **************************************************************************.

  The schedule pick up was 12/12/2023, customer wrote in their own writing for a delivery window to begin 12/21/2023 not 12/12/2023. Therefore delivery is 7-14 business days.  Items were delivered 1/4/2024.

  Due to the holiday Christmas and New Years, a sight delay but customer still received household goods within the contract agreement. Our apologies regarding any miscommunication on the delivery window.

  We do NOT guarantee a specific delivery date due to weather, traffic, day off, holiday and such. We do what is called a delivery window.

  Delivery driver calls customer once items are in transit and provides a 24hr heads up with actual time of delivery. 

  Customer ********************* they called and we were unreachable. That is inaccurate, customer service department spoke to customer and received new contact number from the customer. 

  Also IF customer paid more- that is due to having more that the ESTIMATE amount of items. At any time customer can refuse service. Please keep in mind the move was from TX - MA not a neighboring state. 

  Customer agreed for the terms of the pricing and sorry customer is unhappy with the move now. Hope to communicate and work together on resolving complaint.  

  Customer response

  01/05/2024

  I am rejecting this response because: I was not made away of the long distance fee when picking up and delivering items. I was charged an extra $400 at pickup and $300 at delivery. When I initially reserved this moving company, I was told it would be $1500 and no hidden fees. I did not have a lot of items, I had way under the limit. Paying almost $3,000 for a couch, bed, 2 TVs and 6 boxes is absurd. Then, for my brand new TV to be broken. I have read the reviews with the claims department provided and they are all 1 star and claim they were never reimbursed for damages attached is the link. I just want the money for my TV which was $400. ******************************************************************

  Business response

  02/15/2024

  We have provided the necessary info to the customer. Customer has our information as well. We have not received anything from our claims department that the customer submitted.

  Customer was provided paperwork with estimate and detailed information regarding a move. In fine print all information is very detailed. I understand its a lot to read in a contract but the information is there.

  Keep in mind tvs are very sensitive when handling and I can assure you by the photo provided that the packaging of the tv was not our packing supplies. Perhaps in transit something occurred. I can assure you we did not purposely mishandle. Customer clearly ********************* in last sentence all they want is compensation -once again if customer will first proceed with our claims department. Once customer declines claims and we receive word from our claims department then we can perhaps work together. We cannot provide full value. Customer has an option of purchasing full value insurance as well when booking their move. Looks like customer declined that option. Sorry that it's an inconvenience to file a claim but it protocol for our company to do so. 

   

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Movers were hired to move us, upon delivery on July 24th, we found many broken items. Claims were put in and they steam rolled us the whole time. First they wouldn't even except the claims, then claimed documents were missing when they were not. Their system only allowed for tiny amounts of documents to be uploaded and limited quantity. Then claimed they never received it. We even emailed with the person on our account, **** who also claimed we were not sending things when all emails are ************* stamped. They just steam rolled and lied. They sent it to an outside claim person who acting on their behalf, said we also did not upload documents. Everything was done digitally and said they would refuse documents because the front and back were not uploaded. How do you upload the back of a digital document? They then offered us ********************************************************************** our stuff.

  Business response

  10/26/2023

  First and foremost our sincere apologies regarding broken and damaged items.

  We will clearly own some of the items in question and see how they could of gotten damaged in transit. Such as the back of a dresser board, filing cabinet scratched.

  Boxes are beyond our control when not packed properly. Our team did provide some packing. Boxes are meant to be stacked and if not packed properly will be crushed.

  Our intent has never been to provide a service of unsatisfactory. 

  The claims process is online and has nothing to do with Rose, she is there to provide you the information only.

  Claims does not provide full replacement nor was additional insurance purchased.

  Calculation per contract is 60cents per pound as stated on paperwork that was signed by the customer. 

  A settlement offer was offered and its **************** to accept or reject. 

• Initial Complaint

  08/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They will not deliver the items. I paid for moving services from ***** to *********. The time frame was sent at **** days for delivery with a 24 hour phone notice. Yesterday was 14 days. No call. I called Rose to check on when I will get my furniture and belongings. She said she will call me back when the dispatcher gets off the phone. I believe they are holding my belongings on purpose. When they came to pick up stuff they tried to double the price. They wanted **** to add a queen ******** and 32 inch TV. I said no and to leave them. I replaced those 2 items for 400. I have paid 2/3 of the **** move total. I plan on filing a police report Friday morning if no action is taken by them. Worst part is they were supposed to pick up on Thursday and deliver Friday originally. Surprised on short notice of pick up on Wednesday and delivery **** days to my belongings are still in ***** on day 15. I not not think they plan on delivering but selling my things.

  Business response

  09/21/2023

   

  Customer signed **** of Lading prior to the pick up which states delivery process. Clearly the pick up was on 8 /29/2023 and delivery was in transit as of 9/5/2023. 

  Well within the time window and considering we aren't in peak season. 

  Our company does NOT do same day pick up and delivery and especially two different states that are not even neighboring states. 

  As far as charges....Customer had more items and therefore required more spacing. IF customer was so unhappy she clearly could of refused service

  We have tried to reach out to this customer and she has not answered or returned the calls. 

  We have had this business for many years and we do not take people items and or sell them. I'm sorry she feels this way and more than happy to talk to her IF she would return our calls. 

  Communication is key!  

  Customer response

  09/22/2023

  Clearly information is not your forte. My belongings were picked up on 8/9/23 not 8/29. That was when they were delivered. I attached documentation from you to prove it. Liars do not make for good business. Honestly, I dont even care about the money its more of the principle of the matter and the grief that caused my son an adult with a disability for over two weeks. My intention is mainly for others to be warned to steer clear of your company!!

  Customer response

  09/22/2023

  I am rejecting this response because:  Clearly information is not your forte. My belongings were picked up on 8/9/23 not 8/29. That was when they were delivered. I attached documentation from you to prove it. Liars do not make for good business. Honestly, I dont even care about the money its more of the principle of the matter and the grief that caused my son an adult with a disability for over two weeks. My intention is mainly for others to be warned to steer clear of your company!! 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company was contracted for my move and broke almost every single piece of my furniture and then told me its my fault because it was cheap. I paid $5000 to move my things and all but four pieces of furniture were destroyed. Additionally many of my boxes were crushed. One piece I would understand, but its almost everything they shipped. And a bench just went missing. They have no idea where it is.

  Business response

  02/14/2024

  First, thank you for the opportunity to respond back. I can tell you that no one at any time would say such remarks. We have moved many customers from very high standards to very low and that is just not something we would even say.

  We treat everyone equal. Perhaps it had to do with the way the items were chosen to be packed.

  To address the issues regarding the boxes. Boxes are meant to be stacked and will be crushed if not packed properly. The bench that went missing, I was told they contacted the dispatch department and team. Our apologies  regarding the missing bench.

  We do have an online claims department for damaged or lost items. This move was out of our Houston branch and limited communication was communicated to me regarding this move. Please feel free to contact **** at the main office and perhaps we can work together for the customer to file a claim.

  Customer response

  02/14/2024

  I am rejecting this response because:   
  

  To say that you wouldnt say it when it was in fact said is not a response. The claim cannot be filed because I have copies of the bill of lading that the carbon copy didnt come through and theres nothing on them. Youre sorry about the bench but will only reimburse me .75 a pound and the headache of filing the claim for $5 wasnt worth it. I can only assume you know this. I was told my furniture was cheap and thats why it broke, by the person you sent with my belongings. The same people who lost some of my belongings. The boxes were CRUSHED. One fell out when they opened the truck. The guys gave up and made me unwrap everything myself and help carry. Whomever you hired were clearly not professional movers. Your attempts to act blameless in this are still infuriating and I do not accept the innocent act. But you win, like movers always do, and so you win, accept your win and have a party. You scammed me. Congratulations.

• Initial Complaint

  08/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Terrible, terrible company. Horrific. Moving company from ****. BEWARE. Broke our heirloom items passed down from generations ago. Broke furniture. Broke household goods. Broke kids toys. Working with All Over the State moving was despicable. They charged us 3x as much as their original quote. Unorganized, fake deadlines, brought wrong trucks three times, left our items in the rain, threw our items into boxes without wrapping, rearranged into new trucks without notice losing items in that process and charged us insurmountable fee, items were damaged when moving into our new house as well-the house walls were damaged, hardwood floors damaged, etc. After filing claims, details complete, and over 10,000$ in damages, they offered us basically nothing. What a slap in the face. This company needs to be shut down ASAP. Do NOT use this company. Period.

  Business response

  12/28/2022

  Business Response /* (1000, 11, 2022/10/13) */ Our apologies regarding the heirlooms and any damages that have occurred throughout the process of the move. Our company in no way intentionally broke any items. As far as the insurmountable fee that the customer has mentioned was due to the fact that they had SO MUCH MORE. As far as delivery, customer was scheduled for pick up on 8/14/21 and delivery in transit on 8/21/21. Considering this was peak season, customer was delivered well within the time window. Communication is key in the moving industry. We are always willing to work with our customers for a successful move. Keep in mind that additional insurance can always be purchased in advance. Trucks are packed and secured as properly as possible. Sometimes things shift within the truck and things happen that are clearly out of our control. We once again extend our apologies regarding your experience with our company. We are a reputable company and will continue to assist those with the moving industry. Not all moves end with a bad experience. Thank you for your feedback and sorry once again you feel this way about our company.

• Initial Complaint

  06/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This "moving "company loaded my carefully packed & labeled boxes inside their own boxes. I asked if the boxes I labeled " fragile, could be labeled on their boxes. They said they would put stickers on it in truck. I have a claim to their scam insurance company. Their insurance company refused to ACCEPT my claim . never mind approve or deny. I had to ask for help from a federal agency as this is illegal. The day my items arrived there was one person driving and one person offloading. He had no boxcutter, thankfully I did. He put all the small boxes loaded last in the truck in my storage unit first. I had to keep correcting him. I had a job interview that day . I spent so much time at the storage unit I had no time to be appropriately dressed and groomed for interview. 7 boxes in unit were not mine. I had to make sure they were put back on truck. I will not get into the thousands of dollars of damage incurred . When I was down to having two of their very large boxes to open, the driver told me he was leaving. I told him I have to open these boxes. he said he was leaving and did so .They left with my ladder leaning against the outside of the building. Missing , is about 75 pounds of my items. I had 2 boxes, packed beautifully, labelled correctly with pictures I have seen on my parents walls and my wall MY ENTIRE LIFE. Gone. They were given to me by my mother before she passed. Way to rip off the greatest generation. My grandchildren have lost a great piece of their history . The sentiment I had for those pictures hurts deeply. I was charged for all my items to be shipped. I am missing an easy 75 pounds of perfectly packed pictures and all my summer clothing. I had all beach items packed, many expensive bathing suits, all the beach bags, items you bring to the beach, formal summer wear and sandals as well as regular and casual summer wear. I was charged for shipping items I did not receive. I want my money back.

  Business response

  08/24/2022

  Business Response /* (1000, 7, 2022/06/21) */ First and foremost our apologizes regarding the experience that this customer has expressed. Boxes packed within another box only HELP to additional secure the box. Customer also had a choice to refuse our company/services IF she felt that our team was not doing a good job. Regarding our claims department a claim will be rejected ONLY IF the policy procedure steps are not followed accurately. Regarding the deliver carrier and his helper... a box cutter is not necessary. Delivery driver & helper are to offload and make sure all inventory is delivered not cutting into each box. Also HH items were delivered to a storage facility so definitely no reason to have a box cutter. Customer had a interview & was needing help to look for her items. That is not the delivery drivers job. There are some things that are beyond our control but we do strive to handle all items with care. Our hopes is that rather complaining that communication can take place to resolve any and all issues. Consumer Response /* (3000, 14, 2022/07/01) */ I did not respond in time. Please open my response. " Rather than Complaining"?. I tried everything. I was the only responsible adult in the conversation.My boxes arrived with my items sticking out. I returned 7 boxes that did not belong to me. Where are my items? You don't think it's warranted to check a box, that is suppossed to have all my boxes in it, when the boxes are crushed, with items sticking out? I wanted a refund on shipping cost. I did not " get" everything I "shipped".

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