ComplaintsforAM Moving Company

• Initial Complaint

  08/04/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Had schedule for pick up on the 19th of July to move my belongings from ***** to ******* And was quoted $2489 In which was requested that I paced $830 deposit that day to secure pickup Which I did through a PayPal account that they sent me Which I did through a PayPal account that they sent me They never came out to my house and inspected anything or any furniture but I did send them pictures of all the belongings that we had that I had already boxed up and had together in a corner. Once the movers got there on the 19th they told me that it would be an additional $2000 to move my belongings giving a total of $4489. I told the movers that I was not gonna pay another $2000 for a move that if I would have known that I would have never booked it and would have gotten me my own truck and move my own stuff they called their supervisor and let them know that they were not picking up my belongings. On the 20th I called the company to request a refund for the deposit that I put down they did not answer the phone and I left a message did not receive a call back Then I called again on the 25th did not answer my call and requested a call back with no call back I called a different moving company they reached out to that moving company and was told that they were in route of my belongings which was a lie and picked up the phone right away that moving company said try calling them from another line so I use my daughter's phone and call them and lo and behold they picked up the phone they gave me an email address to file my complaint which I did They replied back that at a good Faith they would not charge me or put me in delinquents account for not paying the additional amount even though they do not lift a finger on my stuff And said they would give me $208 back of the $830 that I had paid I have still not received the $208 that I paid and have been under tremendous stress from this moving company and their unprofessional business that they are running And it's to the point that I'm fixing to file a lawsuit against them for personal damages and the request of my refund. I've got to go to weeks without furniture and sleep on a blow up mattress Because of them. I would not recommend them to anyone not even if I hated them they're like Spam they want your money but don't want to do anything for you unless they're gonna go and pay more than what they told you from the beginning

• Initial Complaint

  08/15/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  AM Moving was hired by a couple that purchased my business's Gym Equipment. It was suppose to take AM Moving 1 day, June 28th to move everything. 3 days later, June 30th, they finished. AM totally underestimated the number of trucks and employees they would need to do the job. They were over an Hour late starting, each day. And... they STOLE MY NEW Convertible Hand Truck!! The owner's son (Max) said he would bring it to me,.the week of July 4th. Didn't happen. When I contacted him, he said he didn't have it. Then I spoke with his father, Kent. He owns the company. He said he would pay me for it by mailing me a check ($266.73) Wednesday, August 3rd. Also Did Not happen. I've been calling and texting them since August 11th, but they will not respond.

• Initial Complaint

  05/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AM movers were scheduled to move on April 3 ,2022. I received. All staying one of thier trucks was in an accident and my moving window time was delayed 6 hours. Athena 5ruck was to small and and to be loaded twice. The second load could not be unloaded because they had tho his on top of the moving ramp for the truck . They had also broke several things like pictures and vases. They could not move out my mattress for bed either because things were piled on top of it. They told me they would return on the next pro I g to unload the second load. They did not show up so I called the manager. He could not find a crew to complete the move till Tuesday. A new crew came Tuesday to unlOad the second load. This move took three days and 16 hours to load and unload. The mattress of my sleep number bead was destroyed. The material on the sides of the mattress were ripped. The bed was ruined. I called the manager to ask for a liability claim to be opened.That was three weeks ago. I have called several times and they have not called me back. I am seeking payment to restore my new ,mattress I had to order which was $4500.00. If anything could be paid toward this it would be appreciated. I had used this company three times in the past with no complaints until now. I would like a response back from the company. Several other things were damaged like glass table tops, scratches in furniture, broken picture frames and also boxes of contents were missing.

  Business response

  08/04/2022

  Business Response /* (1000, 9, 2022/06/24) */ We have not charged you anything for the cost of your move as compensation for damages.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We hired AM Moving Company to move us from Dallas to Houston, as well as store our belongings until we found a house in the interim. We paid $2500 in total for both moves and storage. We moved out of our house in Dallas on December 5th, 2021. We were told our belongings were in lockers #499 and #564. On February 26th, 2022, one-fourth of our belongings were delivered to Houston. We were told these were the belongings in locker #499, but locker #564 was empty. When asked where our stuff was, AM Moving Company had no idea. We searched through all of the lockers the moving company had rented out in the facility to no avail. We were missing items totaling $35,000 - both material items and invaluable ones (my wedding dress, items belonging to my late grandmother, etc.) We had to beg the storage facility to look through the "red lock" lockers - ones that had not been paid for 3 months and would be put up for auction. On Tuesday, February 28th, the remainder of our belongings were found in a "red lock" locker. Our belongings were moved to Houston on March 2nd. When asked about a potential refund, David (owner) told us that it "was an honest mistake," and asked why he "should lose $2500 when we got all of our stuff back?" Not taking into account that we paid AM Moving Company to safely store our belongings and they had no idea where they were being stored. I also had to miss work to go to Dallas to sort this all out, and 3 days thinking everything my husband and I owned was gone forever was emotional ****. If our move had been delayed even another few days (which was probable given it's a new construction), our items would have been put up for auction. I believe we deserve a full refund for the gross negligence of AM Moving Company, and the company itself needs to be investigated in it's policies and procedures so no one else has to go through what we went through.

  Business response

  04/28/2022

  Business Response /* (1000, 7, 2022/03/31) */ The customer received all of their items without any damage's within a week. The storage facility mistakenly removed our lock from the unit without notifying us and apologized to the customers. The locker was never up for auction. The whole situation was a honest mistake and the customer received all of the their belongings. Consumer Response /* (3000, 9, 2022/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The very least you could do is reimburse me for my lost work wages for Monday, February 28th ($240) and gas money going to and from Dallas ($100). This is money that I lost due to your company's incompetence and it isn't fair that you already get to keep $2500 for a poorly done job and now I lost $340 on top of that. It's the right thing to do, David. Business Response /* (4000, 11, 2022/04/05) */ We agree to reimburse you for lost work wages for Monday, February 28th ($240) and gas money going to and from Dallas ($100). $340.00. Consumer Response /* (2000, 13, 2022/04/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for doing somewhat of the right thing. You did not deserve $2500 for losing track of our belongings it is clear you have selfishly decided not to take responsibility for your actions. . I can only hope you have rewritten your policies and procedures so no one else has to suffer from your incompetence.

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