Customer ReviewsforAM Moving Company

I specifically asked the manager if their movers knew how to move a sleep number bed. They stated yes they would have no problems with moving it. The movers actually wrapped the air mattress and the base together. (That would be like wrapping and moving a mattress and box spring together). They attempted to push the bed through the door several times. After a bit I asked them to stop. At that time I noticed they had the mattress and base wrapped so tightly it was bending in the middle. I told them to take the plastic off. After they removed the plastic wrap I pointed out that the base of our bed was cracked from where it was bending. Of course he said it was already broken, which it definitely wasn't. The bed wasn't even two years old and it had never been moved. I had to show them a video on YouTube on how to properly move it. I actually had to remove the air myself and remove the magnetic pieces that hold the mattress onto the base. They didn't bring enough blankets to move one of our televisions, one large lamp, several boxes and several pictures. We moved from an 1100 square foot home so we didn't have a ton of stuff. We had to continue moving our stuff after they left. We moved into a new build and had just done the final walk through, so we know for a fact the house was in perfect condition. The day after we moved in I noticed a pretty large scratch on our front door. Just having done the walk through I know without a doubt the door wasn't scratched. Of course I cannot prove it was the movers but it was clearly them. It's a new home and they are the only ones to move stuff through the front door. I notified their management and they offer $149 credit, which still hasn't happened and it's been 7 weeks! I've been emailing them and calling them weekly.

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I issued a $149 credit on 3/7. Another credit for $150 was issued today. I apologize for the issues you had with your move but the credits have been issued back to you as agreed.
Thanks,
AM Moving Company

I notified you via email that the 149 was never received even though you sent me a credit "email" I emailed you a couple of more times after that and left a voicemail letting you know it wasn't received and you might have sent it to the wrong credit card. You didn't respond until I took further action and contacted the BBB and posted a review on Facebook. It's terrible that it takes a negative review to get a response. I acknowledge that 150 was finally received yesterday.