Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 10th of July 2024 I purchased a Nissan Rogue 2019 at Toyota Legacy of Dallas. On the evening of July 11th the car was delivered to me at 18:27. When I drove the car that night, there was an issue with the accelerator and the car was smoking. I brought the car back to the dealership at 10:38 on July 12th for repairs, at the time I was told the filter had been changed and I would be good to go. When I drove home the car was still smoking and I was told that it was due to a cold start but the smoking was still substantial. After letting them know about the issue, I was told to bring the car in for repairs again and I brought the car in on the 20th of July. After a few days I received a call from *** stating the car would be too expensive to repair and they would be undoing the deal. They promised to get me into a new car, but eventually declined doing business with me due to a negative review I had written because of this experience. An employee, *****, stated three times that their refusal to do business with me was due to that review. Weeks later, I began receiving incessant daily calls from bill collectors, attempting to collect a debt for a car that I was no longer in possession of. When I contacted the dealership about this issue I was assured that the deal had been closed. However, upon contacting the corporate Toyota office, I was informed that the deal had not in fact, been closed. This confirmed to me that the employees had lied before about having closed the deal. This ordeal caused great damage to my credit, which I've worked hard over the past few years to repair. It is my belief that this was an intentional oversight to punish me for having written a poor review.This experience has been financially, mentally and emotionally taxing.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their new name is Legacy Toyota. Im complaining about the service department, specifically. The last time I went to get service was on 8-24-2024. I paid $228.10. I think theyre lying when they say theyre fixing my car. There are too many continuing issues for me to pay roughly $200 per service appointment and still have the same issues. This time, they did not fix a key fob but still charged me to for the fix. They charged me and I paid $81.46 for it but didnt fix it. This business is crooked, so please look into it.

• Initial Complaint

  Date:07/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car from this dealership and traded a car in along with the purchase. This transaction took place on Friday, July 12, 2024. During the transaction, I signed documents to turn the title of the car over to them in order to have it removed from my credit. I co-signed on the car. I applied for a mortgage loan to buy a house and the condition of approval to close on the house was to have the $22,923.52 paid off and the account to reflect a $0 balance. This was to be completed by today, July 26, 2024, the day to close on the house. The dealership did not send a check to the creditor until 12 days after the car was traded in. My fianc and I both called numerous times between July 16 until now to ensure the car would be paid off prior to closing day. I was not able to close on the house because they dragged their feet on sending the check even though we called several times to ask them to take care of the payoff. So, I no longer have a place to live because they did not send the check in a timely manner even after we followed up several times. This is absolutely unacceptable and I expect someone to face consequences or repercussions for this gross negligence.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Camry LE from South Toyota Feb 22, 2024. The salesman that helped me name was ******. I drove the vehicle on the freeway in March and did not drive the car on the freeway again until the end of June when my front bumper started to fall off once I made it to my destination. I took the car to a repair shop a few weeks later and was told the car was sold to me this way and is only being held together by zip ties. This is dangerous what if bumper had fallen all the way off and killed me and my passengers. When I brought this to the dealerships attention they told me to lie to my insurance company and say that it was a hit and run to have it repaired. I just want my car to be repaired properly as this is very dangerous and they refused.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on june 25/2024 i experience a minor accident on hwy- I-20 heading south, a piece of tire get caught up under my Vehicule( toyota RV4) damaging part of the front bumper on the botton of the vehicle. The vehicle remain drivable, i was able to drive home on my own. later the same day i called toyota dealer for then to send me a tow-truck , to stop causing further damage. since then the vehicule remain in the shop, i visit the shop after the fact's the total front end was remove ,one of the mechanic *************** explain to me after i asking why those parts was removed? he , **************** and i code) to look for further damage, it was no further damage, he trying to show and convince me the he found some iron rods on both side of the vehicle was damage.(right and left bumpers, based onmy knowledge that's is impossible that a peace of tire,under the car be able to couse such damage this was not a head collision and beside i was driving at 55 to 60 miles per hours . at this point no one have calls me to inform me about how much longer the vehivle have to be in the shop.at the meantime's i found my self obligate and force to continue paying car rental, for something , that in my opinion could it be fixs on a week or two. it seem to me they are working with boxing glove's..respectfuly ******************************* :.

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against South Toyota for unethical business practices, coercion, and misrepresentation. I am deeply disappointed and frustrated with the way I was treated during my recent car purchase from the dealership.On May 13th, 2023, I visited the dealership and was approached by a sales representative named ****. I explained to **** that I was looking for a car with specific features, including under 100k miles, ***** CarPlay, heated seats, remote start, and a sunroof. **** initially showed me a 2019 Camry XSE, which met all of my requirements. However, he informed me that the car had internal issues that prevented him from selling it to me for legal reasons.**** then proceeded to show me a 2018 Camry LE, which only met one of my requirements (under 100k miles). He failed to mention this to me and discouraged me from testing the radio or exploring the car's features. Additionally, he attempted to coerce me into signing a payment agreement for $616.17 a month, which is well beyond my budget. When I expressed my concerns, he showed me another car with a payment agreement of $777 a month, which is completely unreasonable. He took advantage of the fact my mother said I had wrecked my car, so he knew I was in need of a car, and he wanted a paycheck.Since purchasing the car, I have experienced numerous maintenance issues, including brakes that were not changed, a key fob that does not work if I am more than 6ft away from the car, and other minor problems that should not occur in a car with only 60k miles.I have attempted to refinance the car to make the payments more manageable, but I have been unsuccessful due to the car's condition and the terms of the original agreement. I feel that I was taken advantage of by **** and the dealership, and I am now facing financial hardship as a result. My income at the time of the purchase was only $17.80 an hour, I now have 2 jobs to make ends meet and it has affected my finances & mental health.I respectfully request that the Better Business Bureau investigate this matter and take appropriate action against South Toyota for their unethical business practices. I also request that the dealership provide me with a refund or an exchange for a car that meets my original requirements.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,***************************

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parent went to trade their car in for a truck. Stating they did not want to put a downpayment, only the trade-in. The sales agent then informed my parents they were approved for a credit card, and they went ahead and put $1,000.00 down as a downpayment from said credit card. Never asking, if my mother agreed, or if she wanted to. the sales rep did not give or provide any signed paperwork. Then telling my parents "The truck you want on the lot will not be ready to take for another few days after a DOT inspection". My father then informed the salesman, that they no longer wished to continue with this transaction. Once they left they sent a text message that the truck was ready for pickup, even after they had said they didn't want that truck. My parents then asked if they could cancel the credit card and the agent told my parent, it was their problem to figure it out. That they would have to call the credit card bank to solve their problem. Naturally, my parents left a ****** review mentioning their experience. Causing the dealership to call and beg to have the remove the review, and that they would start the refund process. So my parents removed their review, and after waiting a few weeks for the refund, they called to speak to the dealership and they never received the refund as promised. This all happened on Dec 30, it has not been a month, and they still have not received their refund, and they are being charged for the credit card amount that was taken. They have called to speak with someone and keep giving them the runaround. My mother has tried to call the credit card bank to report this as a fraud because they did not receive a product or service for that amount taken, and she was told that she will still have to make that credit card payment.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023 this dealership made a commitment to order a vehicle from Toyota and sell it to me once it came in. The dealership claimed that they had required that all people reserving a vehicle pay a deposit of $2,000 and guaranteed the vehicle would be sold to them upon arrival. Outside finance with secured by me and my wife in preparation for the vehicles arrival, the dealership was notified. After 3 separate delays in the process, on January 10th, The call was made from a third party towing company to notify me that the car was on its route to the dealership. The Torah said he was legally obligated to let me know because my number was attached to the vehicle. Financing was secured using the *** number from that vehicle. Upon its arrival to the dealership a text was sent by one of the salesmen who was not the original salesman saying that the vehicle was going to be headed my way as it was set up for delivery by the original agreement. The dealership contacted me to state to me that my in-house financing would be easier and that my outside financing would cause more delays. After 3 to 5 more hours with no contact the original dealer who stated he was on his off day, sent a message stating that the car was sold to someone else. When contacting the dealership and talking to the sales manager he Hung up on me when explaining the situation. The sales manager was called back again and he stated that they sold the vehicle to someone else and there was no way to get it back. He stated that they would not be able to fulfill their commitment to sell the car despite the financial deposit that was already placed and the verbal commitment. A commitment that was questioned in the beginning and a salesman told us over what he stated was a secured line that they would not sell that vehicle to anyone else upon its arrival. It seems like the dealership may have taken preferred in-house financing because it profited them more, and they did not want to deliver the car because it would require a cost even though they committed to delivering the vehicle. The money has not been refunded.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All,Who does my lawyer need to contact since South ****** refuses to quit sending me mail?Remove all name variations including ******************* ********************************************************************************* from all postal mailing lists for our collective lifetimes.A mailing was received from South Toyota PO BOX ***** ***** ******* *****, but I think it's coming from the **************** South Toyota in Dallas ***** (*****************************************)I don't want to but will take legal action if the mailings continue. There's a human being behind every ***************** in the event I get a response that there may be more in process. Please talk to the human that can grab all of them going to ********************************************************************************* and prevent them from being sent.

  Business Response

  Date: 09/29/2023

  CRM has contacted our Mailing person about this and we ar ein the process of removing the address. 

• Initial Complaint

  Date:06/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle at South Toyota in Dallas. I took the vehicle on June 26, 2023. I was back and forth at the dealership. The company misrepresented me over and over again. I did not want to take the car, but the salesman and the sales manager, and the finance manager coerced me. I had been at the dealership for hours. I was so depleted from losing time there, from 9:30 am to almost 10:00 pm. Because I was so exhausted, I made some very bad decisions. My son and my daughter told me not to move forward with the deal. You see, they new that I was extremely tired and had not eaten all day, and I was not myself. I have had three-five strokes, including a pacemaker and defribulator. When I am super tired, I get confused. This has been well documented. I tried to explain that to the dealership, but they did not care. I have lost my old vehicle and charged me a hardship financially , emotionally and physically. In addition, the new/used vehicle is a threat to my life. It has serious problems that keep me from driving safely. It has been a nightmare!

  Business Response

  Date: 07/14/2023

  *********************

  Customer Answer

  Date: 07/20/2023

  I have reviewed the business response and accept this resolution. There has been no resolution for the conflict. Everything has gotten worse. There was an incorrect listing on the financial information; the vehicle has not been repaired; the interest rate is predatory; and finally, the finance officer caused a negative on the price of my vehicle that I had used as a down payment .