Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Young Chevrolet has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileYoung Chevrolet

            New Car Dealers
            BBB accredited business

            Contact Information

            9301 E R L Thornton Fwy

            Dallas, TX 75228-6169

            Get Directions
            Visit Website
            Email this Business
            (214) 328-9111

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/25/2017

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            9301 E R L Thornton Fwy, Dallas, TX 75228-6169
            Email this Business
            BBB File Opened:
            1/10/2017
            Years in Business:
            7
            Business Started:
            1/17/2017
            Business Incorporated:
            1/17/2017
            Accredited Since:
            9/25/2017
            Type of Entity:
            Corporation
            Alternate Business Name
            • RL Thornton Motor Company LLC
            Business Management
            • Mr. Clay E. Cooley, Member
            Contact Information

            Principal

            • Mr. Clay E. Cooley, Member

            Customer Contact

            • Mr. Clay E. Cooley, Member
            • Ms. Linda Groover
            • Mr. Paul Potter, General Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            A few years ago I took my car to get my 2015 ***** Cruze LT service under warranty. The valve cover developed an issue and they replaced it under the warranty. Unfortunately when they worked on the car they stripped the valve cover s**** mount holes. Causing the repairs to fail prematurely.So I took it back a second time to get it fixed and they wanted to charge me for the repairs for the issues that they caused. I wrote to the BBB at that time and eventually they fixed it but still striping other screws in the process and had to take it back a few time during the same time frame. They marked the stripped s**** with red thread look on the top as tamper seal. So the mechanic was well aware that they where returning it to me with stripped valve screws.So eventually they where able to fix it in a way to stop the oil leaking but now after time has past the cover is leaking again because the screws are stripped. I have tried to call several time and ******* the service advisor has not return my call and they are ignoring me. I would like my car repair so that every few months doesnt it leaks again.Can you help me have the service department repair my car the right way. Thanks
            Read More
            Read 16 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Deja J

            01/17/2024

            TERRIBLE DEALERSHIP.My experience with YOUNG CHEVROLET has been marked by considerable frustration. Following a car accident in October 2023 involving my 2021 ***** 6, the subsequent process of settling insurance claims and coordinating with GAP through Ally has been arduous.Despite consistent efforts over the past three months to communicate with the finance department, the lack of responsiveness has been disappointing. The pinnacle of this frustration occurred on December 19th when, after several attempts, I finally connected with the finance manager. He assured me that swift action would be taken upon submitting necessary documents via email.As of January 17th, there has been no discernible progress or communication regarding the resolution of this matter. This situation has left me without a replacement vehicle and has resulted in accruing interest on the outstanding balance with Lien Holder.I share this experience with the hope that it prompts a reconsideration of customer service practices. For those contemplating business with YOUNG CHEVROLET it's imperative to be aware of potential post-purchase challenges.THIS IS RIDICULOUS AND I REGRET BUYING A CAR FROM THEM. BEWARE
            Read 5 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.