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Complaint Details
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Initial Complaint
04/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I contracted for Peeks Flooring to install new flooring in my house which was to include floor leveling prior to install of flooring to prevent noise and premature failure of the new flooring. They took shortcuts to complete the job a day early by installing new flooring in my master bedroom without leveling the concrete. As a result, the new flooring is extremely noisy and hollow versus other areas of the house they leveled prior to install. I was in the house during the install and know they never had to use tooling during this part of the contract. I was aware of the unlevel floor until the next day. I contacted the company on April 11 and they sent an inspector on April 12 with no final resolution to address the deficiency. I filed a warranty request also. I sent an email to the company CEO on April 14 to elevate the issue with no response. I was due a final response by April 14 from the warranty dept. with no response.Business response
05/18/2022
Business Response /* (1000, 6, 2022/04/27) */ Job has been completed to the customer's satisfaction on 4/26/2022. Consumer Response /* (2000, 7, 2022/04/26) */ The vendor has corrected the issues I submitted and the actions are acceptable to me. Please close this complaint with no more actions required by the vendor.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.