73 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Debra S
1 star07/19/2024
I'm not at all happy with this company. This is my first attempt at getting my life saving medication at an affordable price. But 8 days later, after the prescription was verified and I paid for the prescription, 8 days later, the company cancelled my prescription. What? It takes 8 days to figure they need to cancel? What? Unbelievable! I'll now have to ask family members to please donate some money so I can get this valuable medicine. Also, I'll have to find a more reliable prescription pharmacy as well.Thanks but no thanks for the frustration.***** SReview from Patrick P
5 stars06/23/2024
I am a practicing nurse practitioner in the ********* ******* area and have been promoting your online pharmacy since it's onset. Thank you ****, you have made many a patient happy about the savings regarding their medications especially when they have to chose regarding food versus medications. I have more than once had to dig into my own pocket to make sure this wouldn't have to happen to them or their family but your pharmacy has helped tremendously. Thank you, thank you...thank you! ***************** ARNP-C Pensacola Cardiology ********* *******...
Mark Cuban Cost Plus Drug Company Response
06/24/2024
Thank you for much for the support!Review from Cheri L
2 stars04/30/2024
My doctor sent my prescriptions on a Tuesday. I contacted Cost Plus Drugs 26 hrs later to check on status. Because of a discrepancy in my name the order was hung up in their system. The customer service rep was nice & was able to push it thru that same day. But then it took another 3 days to get filled. After paying for expedited shipping, my prescriptions are expected to arrive in 4 more days - a total of 10 days from start to finish. Inefficient so will be transferring over to Amazon. Sorry ****, but it looks like **** will instead my drug biz.Mark Cuban Cost Plus Drug Company Response
05/01/2024
Hi *****,I am sorry to hear about your experience with your prescription intake. After an order is placed it can take 3 business days (M-F) to ship. Standard shipping is typically 5-7 business days and expedited is 3-5 business days.When your prescription has eligible refills, it will be available to order again when you have used 50% of your current refill/prescription supply. If you are out of refills your provider will need to submit a new prescription.If we can ever assist feel free to reach out to ********************** and we would be happy to help or answer any questions.Review from Kim S
2 stars04/23/2024
Things were going great up until recently! I can't get two prescriptions re-filled - they've been out of stock. There's no reply to emails, no update as to when they will be in stock. If you can't fill them can you transfer the scripts to a drug store I designate so I can get my medications??? I'm going to be traveling a lot in May, so I need to have them... I'm exasperated at this point!Mark Cuban Cost Plus Drug Company Response
04/23/2024
Hi ***,I am sorry to hear about your issue with out of stock medications.We can help transfer your prescription to a local pharmacy to be filled. Your local pharmacy would need to call us to request this transfer. The phone number is ****************.If I can ever assist with anything please email ********************** and I would be happy to assist anytime.Review from Peter B
1 star04/21/2024
I have utilized cost plus before for medications. Despite this, my provider sent in Rxs for two medications (both of which are listed), and I received two emails from cost plus informing me that I need to create a profile. I ALREADY HAVE ONE, and now the fulfillment of these medications is being delayed presumably by a glitch from cost plus.I have attempted to contact with no responsePOOR CUSTOMER SERVICEAND IN A MEDICAL FIELD.Mark Cuban Cost Plus Drug Company Response
04/23/2024
Hi *****,This happens when the prescriber submits the prescriptions under a name that does not exactly match your account. This creates a duplicate account since the information does not match the account. I will reach out to you by email to verify some information and assist with this. Look out for an email from **********************Review from Bill M
2 stars04/13/2024
The prices are great when you can get the medicine. I have a prescription that is constantly out of stock and has been for months. There should be a way to pre-order the meds or at least be notified when they are back in stock. Emails go unanswered except for boilerplate auto-replies.Mark Cuban Cost Plus Drug Company Response
04/15/2024
Thank you for the feedback, ****.I will make sure to take it to the proper teams and see how we can improve our user experience as we continue to grow. Please do not hesitate to reach out to me directly at ********************** if I can ever assist with anything.Review from Anne B
1 star04/12/2024
My doctor faxed a prescription to CostPlus on 4/11/2024. I signed in on the Costplus web page and I do not see my prescription. I never got an ***** from cost plus stating that my order has been confirmed or asking for any payment information.I can't tell if my prescription went through and I can't get any more information from any Costplus web page regarding how to check on this.I even have a paper prescription form which I printed out from the Cost Plus web page, but I don't know whether I need to submit the paper form, and how to do that.I'm not so sure about the organization and/or management of this program, so I think people should double-check EVERYTHING before they have their doctor ***** a prescription.Mark Cuban Cost Plus Drug Company Response
04/15/2024
Hi ****,Our team looked in to this and your prescriber wrote in for a medication amount we cannot dispense for this particular medication. I will reach out to you by email with more information to share with your prescriber.Review from Dale N
1 star04/10/2024
I gave Cost Plus Drug company all the information they required and filled out prescriber cover page and took it to ***************** and they sent electronic prescription in as stated on cover page. Several days have gone by and I still don't see my order on there web site. They have no phone number to call and the only way you can communicate with them is through there Bot which is totally useless. I have sent them my e-mail address several times about my problem, but they never responded back.Mark Cuban Cost Plus Drug Company Response
04/11/2024
Hi ****,We have not received any prescriptions for you under your name or email address. We recommend that you ask your prescriber to call us so we can take the prescription by phone. We have a phone number just for prescribers with short wait times. The number is: ************** I will also reach out to you via email with the details and our customer support number should you prefer to call.Review from Grace B
4 stars03/12/2024
I like that their price was $61.30. With insurance it would be $300 at my local pharmacy or $850 by mail order.I like that I asked my doctor to send the prescription on March 7 ans he did it immediately. I received a link to Check Out the same day. The next morning, I received an order confirmation. Later that day, I received an email stating that my order was processed for shipping. That night, I received a Shipment Confirmation with a link to track my order. My order arrived on the next business day even though I chose Standard Shipping I don't like being unable to anticipate or specify the generic brand of the medication. I often have preferences. I don't like having no access to a pharmacist if my doctor is unavailable.Review from Vickie H
1 star02/27/2024
For some reason they keep telling me I need a new script. I've been trying for months to get medicine. I've given them new scripts and they still just email me that I need a new script. It's ridiculous dealing with them. You should find another pharmacy.Mark Cuban Cost Plus Drug Company Response
02/29/2024
Hi ****** - I see record of your orders on our side. It looks like when the pharmacist reviewed your prescription, the directions listed by your doctor were not clear. Our pharmacists are not able to dispense prescriptions if the directions are unclear, so they reached out to your provider for clarification. Unfortunately, the provider did not respond. I will send you an email with more information.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.