ComplaintsforGame Day Skinz
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered the product in late July. I was told that we would have our product by our first game, August 25th. That didnt happen. When contacting them and asking if we would get the product by week 2 of our season the response we got was Ill have my production guy reach out. No response from the production guy. I asked for a refund and he said he would check on it. No other response. We want the product or a response with a reasonable time frame for delivery or we want a refund. Delays happen. Machinery breaks. Businesses get overwhelmed with volume. As a small business owner I get it. Im in the same ********** now. All I want is communication. I want honesty and not to be blown off.Business response
09/27/2023
We apologize for the communication breakdown between the sales representative and the customer. This has been corrected and the customer has been communicating with a customer service representative to ensure their product is delivered and create a better experience.Initial Complaint
10/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a product from this company on August 31, for the price of 59.99. The website said the item will ship in 5-7 days and have received no information on the product. I have tried to contact them twice and have received nothing. The company game day skinz accepted my payment plus the $9.99 for shipping but has not shipped my product.Business response
03/21/2023
Business Response /* (1000, 16, 2022/12/21) */ Game Day SKinz launched our product to the retail market in July, 2022. By mid August 5 x as many units as we anticipated. This particular customer ordered a product off the website with a shipping timeline of 21 days at the end of August. Less than a week later email was sent to customers, that had ordered in this window that there product delivery would be delayed. They were given the ability to request a refund or wait for delivery. No response was received from this customer, therefore the order was not cancelled. This customers order was fulfilled and they were given a full refund (for the delay), a discount on a future order, as well as being able to keep the product to use and enjoy.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.