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Business Profile

Online Retailer

Top Swift

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online ad showed instruction manual and parts (metal) of model V8 engine for assembly. What arrived was a molded plastic, single piece, that very roughly appears to be an engine. Three of the legs were broken off. It's a piece of junk.

    Business Response

    Date: 02/05/2025

    We have sent the customer an email to ask for some proof so that we can give her/him the best solution. Thank you!

  • Initial Complaint

    Date:12/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a shirt white polyester-that has a stain on it right out of the bag. I either want credit or a replacement. I have attempted twice to resolve this with the company help site but they were not helpful.

    Business Response

    Date: 12/31/2024

    We have contacted the customer via email to ask for some proof. Thank you!

  • Initial Complaint

    Date:11/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is the same as all the others complaining about receiving the fake Halloween teeth and not the silicone. They had a really nice video showing how the silicone works. All along they knew people was not going to get that. So yes they are scammers. They said return the product and they will give you a full refund, but they will not send a return label. Therefore you have to pay to send them back. 25% is not acceptable when you're stealing people money. It's not a coincidence that everyone problem with the silicone happens to be the exact same issue. After going round and round with 6 different customer service, I did receive a partial refund and the shipping cost is not included in the refund. I'm done with this company and I will leave a bad comment on anything I see they are selling.

    Business Response

    Date: 12/02/2024

    We cannot find out any orders based on the customer's information. Please provide us with further correct information so that we can support well.

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order I bought and received was a High-Speed Wall Router. I connected it to my computer and I didnt get any wifi. The wall router is on but cant seem to get on internet from it. Id like any help to fix this issue or get replacement. Thank you.

    Business Response

    Date: 11/22/2024

    We sent the customer an email including instructions on how to use this product properly. Thank you!

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered teeth gell for false teeth!! Did not recieve it. Reason for the delay is because I had back surgery & have been out of commission for awhile! Bad mistake on my part!! Please help if u can. Thank you...***** *******

    Business Response

    Date: 11/12/2024

    The order was delivered successfully on Sep ******. We have just sent the customer an email to instruct her/him to check the order with the post office again. Thank you!

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item self stirring coffee cup does not work

    Business Response

    Date: 11/07/2024

    We sent the customer an email to ask for some proof so that we can support her/him accordingly.

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shirt that came in with a very flimsy material. I requested a refund with return. They state I need to send it back .. to *******!! Such garbage. It will cost me more to ship it back than to keep it. Poor customer service. I believed I was buying from a US company. Liars

    Business Response

    Date: 11/05/2024

    The customer accepted our partial refund offer to keep the order. Thank you!

    Customer Answer

    Date: 11/06/2024

    I am rejecting this response because:   I did not buy this item from ******* and felt pressured to accept a partial refund or pay over $60 shipping to return the item to ********  I now want a full refund.

    I will return this product to a US address for a FULL refund

    Business Response

    Date: 11/07/2024

    The return address on the label is the distribution center of the carrier and we do not use the return service so it will be lost somewhere in transportation or shipped back to the customer if she/he return back to that address.

    We do have an R&D team and QA system in *******, and this is a place that we receive all returned items so they can investigate and do research to upgrade our product quality. Once we receive the return package, we will issue a full refund immediately. 

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 OMRON non-invasive glucose meters on October 5, 2024 for $48.90. On October 18, I received two pulse oximeters. I contacted the company immediately to report the incorrect item received. On October 18, they responded telling me it was the correct item, which it definitely was not. I immediately responded that the item they sent measured blood oxidation, and I ordered an item to measure blood glucose levels. At. this time, I attached my invoice that clearly stated I was ordering OMRON non-invasive glucose meters. On October 19, I received a response from the company stating, "I understand your concern about the product labeling. I am afraid to say that this was the mistake of our marketing team in advertising this product as a glucose meter (we stopped producing the glucose meter a long time ago, however, the looks of these 2 products were quite similar so our marketing team was confused about it and made a mistake). In this case, I will claim our marketing team and ask them to fix it immediately." In this email, they informed me they would offer a 15% refund, and keep the product, or I could return the item at my expense to a warehouse in *******. This would cost a minimum of $17.80, and honestly, I don't trust the company to return my money after they received the return. I told them I would only return if they paid the postage. They sent their return policy that state they will only pay for returns if the item was confirmed to be missing or faulty. I told them I was missing the item I ordered. Each time they email me, I firmly state that I will accept nothing less than a 100% refund. They keep saying I need to understand they have costs. I will not pay for their mistake. They adjusted their offer for reimbursement from 15% on 10/19, to 85% today. They say this is their final offer, and it is not acceptable to me. Please help me receive my refund from this company. I don't think I should have to pay for a company's incompetencies. Thank you.

    Business Response

    Date: 10/31/2024

    The refund amount was sent to the customer's account. Thank you!

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items received apparently from somewhere in ****. Crappy, cheap quality, doesn't look like the picture (misrepresented). I emailed & asked how I could return the item and was told it would cost a large amount to return to **** as they do dont have anywhere in the *** to return items so they could only offer a 10% refund or 30% credit to buy another piece of sub-par junk from the same company. apparently, the majority of the cost is for shipping costs, because it certainly isnt the product! No where did it say where the item was being mailed from and what their return policy would be. DO NOT PURCHASE FROM A COMPANY CALLED ********!! WE NEED TO STOP TRADE WITH CHINA! SAVE YOUR MONEY

    Business Response

    Date: 10/30/2024

    The customer accepted our offer to keep this order and we also have just sent the refund amount.

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 8th I ordered what was advertised as an Omron finger blood glucose tester. October 23rd I received a cheap oximeter. When I contacted them, they said it was a marketing error and offered 15% refund. I replied that I want 100% refunded, and to return the product at their expense. It feels like a bait-and-switch scam.

    Business Response

    Date: 11/08/2024

    We have tried to discuss and send the customer a refund offer of 40%, but the customer has not not replied to us.

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