Business ProfileforUS Airline Services LLC

On 2/25/23 my ************** flew from ****** to ***************. Due to significant delays w JetBlue, we missed our connecting flight at *** *********** Airlines. Since JetBlue refused to book us on the next flight, I called ********* Airlines & spoke to a person named ***********************, ********************. According to ***** there were no seats available for the next evening flight however for $3,000.00 he could book us on a flight that flew from *** to ********* ******* & to *********. We did not want to spend our vacation @ ***, we had no other option other than to purchase tickets. ***** told us to hold on to our receipts & follow-up w JetBlue for reimbursement. On 2/26/23 @12:26 AM we received an email from ***** ********************************** confirming our flight reservation Confirmation #**ZNQN from *** to ********* SQ25 Airbus A380 ********* Airlines, ********* to ********* SQ25 Airbus A380, ********* to **** TR 384 Airbus A320 with Scoot. When we received our electronic tickets, the flight was for the exact flight we missed (*** to *********). This was very confusing however we did not think anything about it. Since March, we have been frustratingly corresponding w ******************* Airlines for reimbursement. On 12/5/23 we found out, from ********* Airlines, that *********************** is & has NOT been an employee of ********* Airlines, the phone number did NOT belong to ********* Airline & the confirmation email we received from ***** was not associated *********** Airlines. Eventually we received electronic tickets HOWEVER they were from the REAL ********* Airline. It was a ********* Airline employee who discovered & confirmed we were scammed. We are looking for compensation for the funds we spent on the fake tickets & the SIGNIFICANT time spent dealing w this disastrous situation. This is unacceptable & a shame individuals take advantage of hard-working people who find themselves, at no fault of their own, in unfortunate situations