Business ProfileforKey-Whitman Eye Center

I had an appointment at the Key-Whitman Eye Center in Richardson, Texas, where I have been going for a couple of years. I am a senior citizen and I usually use a ride service in case I get eye drops and can't drive myself. My birthday was March 7 and my grandchildren in Florida wanted to have a party for me. I pushed the party back a few days so I could make my March 8 appointment at Key-Whitman. I arrived at the office in time for my 10 a.m. appointment on March 8. To my surprise and shock the office was closed and my day was trashed. I was not notified about that closure and was not given an opportunity to reschedule the appointment. Nothing. Not a word. I went home and reported this to the Key-Whitman call center. A little after that I got a call from a woman named Norma at the Richardson office. She said they canceled every appointment that day except for mine. She said they were having trouble finding a receptionist. Like that's my fault. I told her Key-Whitman has a $50 no-show fee. (see attached card). I told her the same rule should work for the patients when Key-Richardson is a no show. Again nothing. Talking to her was a waste of time. I am asking for a $50.00 payment for my inconvenience and lost time. The same way they treat their patients. Nothing more, nothing less. Talking to anyone in Richardson would be useless. They are clueless. Please talk to Key-Whitman corporate headquarters, wherever that may be. If you think my request is unfair, I urge you to open your Bible and read this: "You shall do to him as he thought to have done to his brother"—*********** *****. Thank you. ****** ****** ******** *****