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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This attorney office signed a contract of 28 percent commission. The case was settled back in January and they added another $450.00 office fee to pay their office bills. (According to them) I have 1 provider they are paying. They stated by law, they can garnish my monies on top of the 28 percent agreed in the contract to pay for their office expenses. The office manager has been very hostile. Even though I did not owe more than 28 percent to settle the case, I agreed to give them an additional $250.00 to pay their office bills and to just close out this matter. They have been holding my monies, in retaliation since. They were paid by the insurance company that hit me, but Montgomery Law has NOT paid me. When I ask them for a date to pick up my check. They will not give me one. I have called the office and sent emails regarding my payment. They will not give me a date of my monies and the office manager threatened to put it in a trust to keep me from getting it.I am needing your assistance in getting my monies from this *****.
Business response
03/19/2024
I'm just seeing this BBB complaint now (not sure when this originally came through). I could respond to this, but her complaint appears to be resolved. ******************** signed her disbursement letter on February 27th, picked up her check a few weeks ago, and her case has already been closed out with our law firm.Initial Complaint
11/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Police Records Request :: D012838-041323 Montgomery lawfirm failed to do a proper job on my case , they did'nt show me any police report , they to interact with me about anything that was important my case,I had witnesses who were at tge seen of the accident who told tge police tge accident was'nt my fault but instead the officres took the statement of one person ignoring my witnesses. Montgomery law firm failed me by not doing a proper investigation, no open record request to see if the officers video capture any of the witnesses telling the officers what happen at the scene of the accident. I sent a signed affidavitte to the enternal general but they said they dont handle complaints about DPD. I now have to pay for an accident tgat was not my fault.Business response
01/11/2024
Hi. I believe this complaint is a bit misguided. We did not drop the complaintant's case because he was at fault. We dropped complaintant's case because the 3rd-party driver (who we also believe to be at-fault) did not have valid insurance coverage. If complaintant had carried uninsured motorist coverage of their own, we would have been able to file a 1st-party claim on their behalf (again, arguing that the other driver was at-fault). Yes the police report (which we did provide to the complaintant) does list the complaintant at fault for the crash, but regardless of fault, without an applicable insurance policy to go after, we're simply unable to recover any compensation for the client.
We released the complaintant's case (which was taken on contingency), and did NOT retain an interest. As a result, complaintant never paid us a *****, and owes us nothing for the time we spent working on his case. It's an unfortunate situation, but I'm not sure why we are being blamed for anything here.Initial Complaint
11/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Staff would not return calls would lie about things you ask them to do. Will never return calls even after leaving message after message. Then still want to charge 336%for nothing when all they had to do was there job.Business response
02/02/2022
Business Response /* (1000, 7, 2021/12/16) */ We understand better than most just how frustrating and drawn-out the claims process can be. That being said, we absolutely stand by the work we did on Mr. *******'s CLIENT'S case, and do not agree to amend our contractually agreed-upon fee. A cursory look at our case notes indicate that since signing up with us on 8/31/2021, we've spoken with CLIENT at least once on each of (but not limited to) the following dates: 8/31/21; 9/3/21; 9/7/21; 9/9/21; 9/14/21; 9/22/21; 10/8/21; 10/18/21; 10/26/21; 11/11/21; 11/17/21; 11/19/21; 11/22/21. I know that we also frequently communicated with CLIENT via SMS. While it's entirely possible that there may have been a missed call-back somewhere at some point, claiming that we never return calls is simply inaccurate. During the time that we represented CLIENT, we set them up with medical treatment (at no out-of-pocket cost) through multiple LOP providers we work with. We drafted numerous documents in this case, requested and obtained the client's medical records & bills, obtained the police crash report, and of course we've had extensive communication with the insurance company throughout the entire process. Our firm has spent more than a considerable amount of time and effort on CLIENT'S case. On 10/26/2021, we were notified of CLIENT being released from treatment. We requested his medical bills in order to finalize our demand package and initiate settlement negotiations with the insurance company. ** this time, we were also awaiting CLIENT to provide us with requested information regarding the lost wages portion of the claim. On 11/17/2021 (5 days after sending us the requested lost wages information), CLIENT called and formally dropped us ** counsel over the phone. In this same call, we reminded him that we would of course be retaining ** interest in the case. He verbally acknowledged this and requested that we send a drop letter to the insurance company informing them of such. We complied with his request. The contract which CLIENT signed with us on 08/31/2021 clearly outlines our industry-standard contingency fee rate of 33.3% for any pre-lawsuit recoveries, and/or 40% of any post-lawsuit recoveries. The section on attorneys' fees (§2.01) is found right on page 1 of the contract, and this particular section was even initialed by CLIENT ** the time of signing. ** per §3.01 (top of page 2), CLIENT explicitly agreed to convey and assign ** interest to our firm for all causes of action arising from this claim to the extent of the applicable percentage set out in §2.01 (i.e., 33.3%). Consumer Response /* (3000, 9, 2021/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This cpany is really funny all the dates they put down were all the times that I called and called trying to get answers but they were never any help. They can lie we both know the truth and I never expected them to take any responsibility. That's not there character they would rather lie cheat and steal from there clients. So as far as a follow up I will stay diligent to help others know how they will represent them. They wont!!!!L I WILL JUST PUSH EVERYONE I KNOW and everyone I meet know how crooked they are. They will lose more then the money they stole from me. Business Response /* (4000, 11, 2021/12/30) */ That's incorrect; we do keep call records. I would expect complaints to be a bit one-sided, but all that's being provided here is broad hyperbole (which I might add is now venturing into libel territory). They "lie cheat and steal," they "never return calls," they were "never any help"... And now claiming that we stole money? This is getting ridiculous. We work on contingency. You agreed to have us handle your claim in exchange for an industry-standard percentage of the recovery (i.e., a contingency fee). I'm sorry you're upset with us. I truly am. But I don't understand why you seem to feel cheated. We didn't spring anything on you. We didn't drop you. We didn't increase our fee. We didn't even charge you expenses... You dropped us and then accepted a settlement with the insurance company on your own accord, knowing full well that we had retained an interest in the case. I don't know why you now expect us to lower our fee after the fact, and after looking into your case, I feel as though your accusations are distorted, misleading, and frankly unfounded. Consumer Response /* (4200, 13, 2022/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They haven't excepted Sony responsibility. This is just a crooked business owner by attorney that is not good or smart enough t o make it legit so instead they lie cheat and steal.Yes stealing because when you say your going to adjust your bill that's what you do. But not your shady law firm.
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