Business ProfileforBerrett Pest HVAC and Plumbing

Berrett uses a confusing business model. It states many things, such as a 99% Guarantee of no mosquitos. One thing that was not ******* clear is that you are billed for months in which they do not make an appearance at your home. These are the winter months. Three months they did not show up, and still billed me. This quote is directly taken from their agreement "Winter treatments are extremely important. Even though pests are not as frequently visible during the winter months, they are still there, and still able to reproduce. Avoid cancelling scheduled services during the winter months. It is important to continue treating during the colder months because pests tend to go further underground or deeper inside the walls to stay warm. Without winter treatments, it is more difficult to treat when the weather gets warm again." Awfully convenient to advise you to continue services without actively providing them. Avoid cancellation so they can charge you and not appear. At no time was it disclosed that they would not treat during those months. The service does not work. I had to call them back out to complete an additional service but instead decided to cancel due to being overcharged, uninformed, and them not fulfilling the agreement. They stated it doesn't matter that the service doesn't work because I got a good price, and I could have asked for additional treatments. I don't want to do business with a company that tells me it's okay to pay for a service that isn't provided while they actively encourage you to keep your subscription. I want a refund for the months I was charged but was not provided service and for the last failed month of May. That total is ******.