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Find a Location

Petland of Dallas has 1 locations, listed below.

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    Business ProfileforPetland of Dallas

    Pet Store

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11909 Preston Rd Ste 1428, Dallas, TX 75230-6115
    BBB File Opened:
    11/21/2008
    Years in Business:
    16
    Business Started:
    12/1/2007
    Business Started Locally:
    6/1/2008
    Business Incorporated:
    11/20/2007
    Type of Entity:
    Corporation
    Alternate Business Name
    • Petland
    • D & J Pets Inc.
    Business Management
    • Lisa Abair
    Contact Information

    Principal

    • Mr. Jay Suk, Owner

    Customer Contact

    • Mr. Jay Suk, Owner
    • Mr. Chris Brauer, Manager
    • Lisa Abair

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On 3/12/2022 the company listed above sold a dog to me that was sick the following day I brought the dog in due to not eating lethargic and flimsy. They kept the dog in days and assured me that the dog was healthy and ready to go. The dog did not make it and unfortunately passed away. The original debt collector is asking for veterinary records stating that the dog was sick when called in to this company they have no record of me bringing the pet in when In fact I did the kennel supervisor who told me to bring her in said that she was seen by the vet there inside the store. The animals had a virus and she wasn't sure if that is what was wrong with the dog at the time. the sales person sold us a deal stating that we received free items from the store he had us shop around and said that he was giving us a credit to purchase items for the dog. looking over the receipt the items were in fact not credited but added to the bill and increased the overall purchase of the dog. these practices unfair and illegal they then sold us a dog that was not of the correct breed the dog was very small the dog when compared to real shitzu was small and not of the same characteristics. After doing my research this company has many lawsuits against them for unsafe and unfair practices and the selling of sick animals overpriced and then not following through with what there employees are selling to consumers. I plan to sick legal counsel against not the creditor and the original seller due to the discrepancies as a active duty solider if you are in military service, the Servicemembers Civil Relief Act (SCRA) limits the amount of interest you can be charged for certain loans or other obligations you took out prior to entry into active duty or while on active duty military service to 6 percent. I reached out to floor manager and said that the company would get back with me now I am stuck with a bill for a dead animal I am beyond upset and disgusted at the sales practices of this company.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Taisohn W

    1 star

    10/14/2021

    i purchased a puppy from this location a month ago. i was told he had patella(a knee condition that wasn't under warranty. i was OK with that. i was first lied to by an Employee who pushed so hard to sell a puppy that she lied about the financing stating it would be 1%. i found out three weeks later the financing was 21% when the paper work came in the mail. the store did fix that issue and offered to remove the interest for 365 opposed to 90 days which was ridiculous in the first place for 3,300 dog! the dog had a cough when i purchased him and his paper work stated that he had been treated for kennel cough but he was in fact negative for it. i took him to the vet and the vet and the store tried to blame the cough on being in a new environment. i complained about this cough more then once and was told this numerous times. so i took the puppy to Pet Lands puppy training class and was immediately kicked out the class because the trainer heard him cough and said the dog shouldn't be around other dogs because of a possible disease. i took the dog to Pet lands vet again and this time he was diagnosed with KENNEL cough and given 3 different medications. i returned to pet land the very same day for a private training class in which the trainer had to leave. at this point i wanted to speak to the store director bacause i was constantly being lied to. the lead in the store gave me a general complaint phone number as if she didn't know who her store director was. the complaint was filed and upon speaking to them today i was informed that the store tried to pen the issue on me and say that i had had the dog over 30 days and there was no option to return him. they didn't care that i had had another dog at home that they had put at risk, not to mention when i bought the puppy he was housed in a cage with at least 2 other puppies which may very well have kennel cough as well. it is in my opinion that no one should buy one of those poor overpriced puppies from their store. they are UN-trustworthy and there main concern was for me to remove a google review about the lies they told. i have reached out to an attorney to see what my next options should be at this point.

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