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Petland of Dallas has 1 locations, listed below.

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    Customer ReviewsforPetland of Dallas

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    1 Customer Reviews

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    • Review from Taisohn W

      1 star

      10/14/2021

      i purchased a puppy from this location a month ago. i was told he had patella(a knee condition that wasn't under warranty. i was OK with that. i was first lied to by an Employee who pushed so hard to sell a puppy that she lied about the financing stating it would be 1%. i found out three weeks later the financing was 21% when the paper work came in the mail. the store did fix that issue and offered to remove the interest for 365 opposed to 90 days which was ridiculous in the first place for 3,300 dog! the dog had a cough when i purchased him and his paper work stated that he had been treated for kennel cough but he was in fact negative for it. i took him to the vet and the vet and the store tried to blame the cough on being in a new environment. i complained about this cough more then once and was told this numerous times. so i took the puppy to Pet Lands puppy training class and was immediately kicked out the class because the trainer heard him cough and said the dog shouldn't be around other dogs because of a possible disease. i took the dog to Pet lands vet again and this time he was diagnosed with KENNEL cough and given 3 different medications. i returned to pet land the very same day for a private training class in which the trainer had to leave. at this point i wanted to speak to the store director bacause i was constantly being lied to. the lead in the store gave me a general complaint phone number as if she didn't know who her store director was. the complaint was filed and upon speaking to them today i was informed that the store tried to pen the issue on me and say that i had had the dog over 30 days and there was no option to return him. they didn't care that i had had another dog at home that they had put at risk, not to mention when i bought the puppy he was housed in a cage with at least 2 other puppies which may very well have kennel cough as well. it is in my opinion that no one should buy one of those poor overpriced puppies from their store. they are UN-trustworthy and there main concern was for me to remove a google review about the lies they told. i have reached out to an attorney to see what my next options should be at this point.

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