Business ProfileforChamblee's Rose Nursery

Dear Better Business Bureau,I am writing to file a formal complaint against ******** Roses, a company based in ******, ***** (******************************), regarding a recent transaction that has left me unsatisfied and financially disadvantaged.On February 22 and 29, 2023, I placed an order with ******** Roses for seven rose bushes of various sizes and types. The total amount charged to my credit card was $232.62 and $196.85 respectively. Despite repeated assurances of timely delivery, the items were never sent. They had contact with me and assured me they would send these with an email in September. Despite this, I feel like they were dragging this down the road to go outside of 1 year.Despite my numerous attempts to contact ******** Roses to inquire about the status of my order and request a refund, I have received no response. Additionally, my attempts to dispute the charge with my credit card company have been unsuccessful.Furthermore, it has come to my attention that ******** Roses is still accepting orders for products online, despite their failure to fulfill existing orders and provide refunds to customers. This practice is deceptive and unfair to unsuspecting consumers who may be similarly affected.Enclosed are copies of all relevant documentation, including order confirmation, email correspondence with ******** Roses, receipts, and communication with my credit card company.I believe that ******** Roses has engaged in deceptive and unfair business practices by failing to fulfill orders, provide refunds, and continuing to accept orders online. This has caused me financial harm and undue inconvenience.I respectfully request that the Better Business Bureau investigate this matter and take appropriate action against ******** Roses to ensure that they fulfill their obligations to customers and adhere to ethical business practices.Please feel free to contact me at *************** or ************ if you require any further information or assistance regarding this complaint.Thank you for your attention to this matter.Sincerely,*********************