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ComplaintsforAdvanced Total Plumbing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Repaired sewer piping under the house and removed any extra dirt to fill in the hole and the tunnel under the house. So now I have huge amounts of water running under the house which will totally mess up the foundation. I have spend thousands of $$ to rep-lace all of the ceilings and now they will crack. Last night we received 2.9 inches of rain one can only wonder ho much of that is still under the foundation of the house. I Was told on 3-16-2023 that they would be back and replace that dirt, I emailed them on 3/19/2023 and 4/27/2023 again requesting that they bring back some dirt to stop the water from going under the house. Never a response and I have even called several times and no response. This is a company that will cost me even more money.Business response
06/23/2023
Thank you for bringing this issue to our attention. Although we found no contact request from you, we would like to help resolve this matter. All attempts at trying to get in contact with you have been rejected, thus making it difficult to resolve. Please call us at ************ so we can schedule date and time.Customer response
06/23/2023
************************* just called me and started an argument with me and I stated that all I emailed him to the email that he had provided and he states he never reviewed them and stated I had lied to him. ***** was combative and rude, and I ended the call at that time and he called back and left an even nastier message that stated you were not man enough. This man does not need to be in business. I did not expect to have a combative company that BTW# has little to no customer service.
I will not drop my complaint and I would like this added to my complaint. I have the recording that can be played back.
Thanks for listening.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.