Business ProfileforDallas Plumbing Company

I had a plumbing issues one night about 9pm and after turning off the water at the street, placed a call to Dallas Plumbing, clearly stated it was an emergency. After asking the necessary questions, the associate then asked how I heard of Dallas Plumbing. An emergency call is really not the time to collect marketing data. I then received a text that someone would be at my house between 8-10am the following morning. A bit before 8am, an actual Dallas Plumbing representative called and told me I was one of their first tickets of the day. A couple hours later a team leader arrived and I showed him the issue and explained what happened. To be clear, I knew the 5 W's of the issue, there were no diagnostics involved. He did have to remove drywall to see the issue, and commenced to do so. I realized he was using a short dull knife and offered a proper drywall saw, which he declined. He then cut himself with said dull knife and asked for a bandaid. Because of the knife, the cut was terrible and left quite a mess. After looking at the area needing repair, he quoted me $2,600...for three inches of copper pipe. I felt like they took complete advantage of the situation and I wasn't really in a position to get competitive quotes.As he was leaving I asked if he wanted a bottled water. He declined, but asked if he might have one of the bottles of wine he'd noticed on my dining room table. I thought I surely had misunderstood, but he then commented that he was always looking for new wines for him and his wife to try. I really could not believe the temerity and unprofessionalism of such a request. A few hours later someone showed up to do the work and I noted the time: he was in my house less than 20 minutes and the repair took less than five. I commented on the time versus cost and got the spiel of how I was also paying for their training, expertise, etc., and any of the other companies would charge the same. I now know that is not at all accurate. Shameful practices.