ComplaintsforAlphaGraphics
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Extremely unprofessional service. I called prior to coming there asking if my files were in the right format. They said YES and CHARGED ME 82$ for 40 130 weight cards. They reached back out to me later saying its not the right format and said they would need to charge me 30$ to convert it or I can convert it myself and send it over. Keep in mind, I was in a time constraint and told them I have work so before I pay for these cards, I need to make sure theyre in the right format before I purchase it. ******* (I think her name is ***************************) told me it was but chose not to inform me correctly. They would not refund me so my only option was to choose the $30 design fee. If I would have known that my files were in the right format, I would have taken the time to convert but they didnt give me that time so honestly I was duped on what I paid for which is ILLEGAL.Business response
12/11/2023
Good Morning,
After receiving this complaint I looked into the situation and it appears that the customer was NOT charged any fees for the design services. Upon complaining to my staff at the time of services they waved the design fee's as they were not properly communicated with the customer. The amount of time dedicated to correcting the customers files was 25 minutes which would normally cost just over $40. Feel free to reach out with any other questions or concerns.
******************;
Owner Alphagraphics ******
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.