Customer ReviewsforSpecialized Property Management

I believe that this company scams. They are saying that I owe them more than $6000 in rent. They charge a daily late fee and the fee changes every day. They will also lock you out of your ledger so you dont have access to pay it if you can. They also tried to get me to pay their gas bill on my first month rent. Had to threaten to *** in order to get it resolved. They will lie and tell the court that the fee is $50. However, there will be no set amount on your lease for the late fee. I believe so that they can charge as they do with the daily fee. Im evicted and still receive emails from them with a different late fee. DO NOT TRUST THIS COMPANY! Currently looking for a lawyer to help me get them off my credit.

Hello ******,Thank you for your feedback. We would like to take this opportunity to clarify your account as per our records, the court records, and your legally binding lease agreement. Below is a detailed explanation based on our records and policies regarding the recent eviction proceedings. We want to assure you that our business practices are conducted in full compliance with all local and state laws. At Specialized Property Management, we maintain a high standard of integrity and are not involved in any fraudulent activities or business scams. Timeline and Details:Eviction Filing:Date: 04/29/2024 Reason: Non-payment of rent.Court Date:Date: 06/10/2024 at 8:30 AM.Outcome: We received a judgment and won possession of the home.Charges and Fees:Late Fees: As per Section 6 of your lease, late fees begin at 11:59 PM on the 2nd of each month.Initial charge: 5% of one month's rent.Daily charge: $10 per day until rent and fees are paid in full.Eviction Fees: Once an eviction is filed, tenants are liable for:Eviction fee: $350 (as per lease terms).Attorney fees: Actual costs incurred ($345).Breakdown of Outstanding Amounts:Rent (April, May, June): $1500 x 3 months = $4500 RBP Fee (Resident Benefit Package): $42 x 3 months = $126 Deposit Alternative Fee: $42 x 3 months = $126 Eviction Fee: $350 Attorney Fees: $345 Tenant Notice Fee (April): $35 Work Order (WO 14951): $250 Late Fees:April: $345 May: $355 June: $215 Communication Attempts:April 2024 04/02: Sent balance due notices; late fees to begin as per lease terms.04/11: Texted tenant requesting payment date for balance due.04/15: Received text from tenant stating job loss and inability to pay rent.04/15: Follow-up informing tenant that eviction would be filed for non-payment.04/16: Provided copy of ledger; total due was $1824.04/24: Unable to reach via phone or text.04/29: Filed eviction for non-payment and placed account on payment restrictions. Tenant informed they need to pay by certified funds.04/30: Followed up with *******; informed full amount must be paid to dismiss the eviction.May 2024 05/09: No payment received; followed up with tenants. Total due was $3933.05/13: ****** asked about account status; informed her online account was disabled due to eviction.05/27: Emailed tenant confirming eviction filing and online account status. Total due was $4808.June 2024 06/14: ****** requested and was provided with court date details. Court date was scheduled for June 10th at 8:30 AM. We won possession of the property.06/14: ****** stated plans to move out over the weekend.06/14: Writ of possession purchased and occupancy check submitted.Utility Information:It appears that the utility information may have been uploaded but was removed once the tenant provided the utility account number.If you have any further questions or require additional clarification, please feel free to contact us.Best regards, Specialized Property Management

This company is a joke!!! I have been going back and forth with this company to get in this property. I requested the home to be painted as EVERY wall was disgusting. I was told that the property was painted and cleaned after my viewing and she even sent over photos where you can clearly see they have not been painted. I went back and have over ******************************* the same nasty way. They emailed in the beginning telling me to offer more rent, take off the required walls being painted and to move in sooner if I want to be considered. I have texts where I asked about the home being painted and was told that would depend on my credit/criminal background. This company has tried pushing me signing the lease with no changed to the property. I paid almost $200 for the application fee. I don't understand why they would want to rent to someone who would be ok living in such nasty conditions. That just tells me that the next occupant will also be dirty and probably no pay the rent. And the grass and flower beds are overgrown but in the lease it states to maintain the yard and water the grass at least twice a week during summer months. $2,095a month isn't just chump change and I refuse to pay for a home that is disgusting. These companies are just taking people's money with no regrets. No wonder the reviews are horrible and they're only at a 2.37 stars. And let's not talk about how when you call they just leave you sitting on hold because they can't get on the phone and continue with the lies because pictures and emails don't lie. The owners should be notified of how these companies are leaving their properties. I will make sure I let anyone I can know about this company!!!!

******, Thank you for your patience throughout this process. I wanted to address the concerns you raised during your application experience.You were approved on May 14th with the provision that the walls would be painted, as you requested. When you asked if all the walls would be painted, we reached out to our maintenance team to confirm. We informed you on May 15th that we were still awaiting confirmation, advising it might be best to wait for the owner's approval since you mentioned this was a crucial detail for you.Later that day, the maintenance coordinator confirmed that the walls had already been painted and the house cleaned after your initial tour. we shared photos taken by our assessor showing the completed work. However, you expressed dissatisfaction with the condition of the house. We suggested you tour the unit again in person, which you did, but you remained unhappy with the condition, took several photos, and stated that it was a waste of your time.We apologize for any inconvenience caused. We did have a vendor paint the unit and were waiting for the owner's decision on further repairs. Unfortunately, the owner only approved painting four walls and did approve for additional work. Both the assessor and maintenance coordinator assured that the property was not in terrible condition as you described.Despite our follow-up attempts over the next two days, we did not hear back from you. The property has since been leased as-is. Thank you for considering our property, and I apologize for any frustration this may have caused. Wishing you all the best in your future endeavors. Warm regards, Specialized Property Management

This company made our first year renting our property in ******* a nightmare. They first sent us a "turnover cost" bill of $4,467.50 for painting and minor repairs (this rate is insanely high!). SPM frequently demonstrated poor communication (no response to repeated emails from me or my spouse, and when we tried to call the concierge team was not helpful with getting us in touch with the right person). It would take someone from SPM on average a week to respond to emails when it was an issue regarding discrepancies in pay. SPM breached their own contract with us in July 2023 and authorized a work order without owner's approval within 24 hours of communication (which we did communicate with them within 75 minutes of their initial email). When there was an issue of maintenance their "vendors" would be dispatched and then we would receive an astronomical rate that was 3-5x the average maintenance company rates. I know this to be fact because we frequently would received a second opinion from local ******* vendors and get a quote 3-5x less than what SPM would provide. When we confronted them regarding this in July, we also requested in writing that every maintenance request regardless of quoted rate requires prior approval from us to curb their inflated rates. They did not abide by this and actually left our tenants negligently when the vendors they sent out abandoned the work on the **** system and left the tenants without heat in February 2024. SPM's maintenance coordinate said to us "yeah you might want to find your own vendor for this" and offered no other solution. We paid them a monthly management fee which they were negligent with the management of our property and we as the homeowners were forced to manage the property ourselves from a different time zone. I can't stress enough their lack of communication, poor conduct, and lack of accountability. No one wanted to help manage our property and we are thankful we switched from them after 1 year.

Aseel,We would like to provide you with detailed information regarding the maintenance, make-ready process, and **** issues concerning your property to clarify the matter. We sincerely apologize for any frustration you may have experienced with our office. I assure you that this is not our intent, and we work diligently every day to provide top-notch service to all of our clients.Make-Ready Completion and Costs: We completed a thorough make-ready of the unit at the end of December 2022, which was finalized on January 7, 2023. This process included a complete interior repaint, constituting the majority of the expenses. The cost efficiency of this work was notable, averaging approximately $1.58 per square foot for the paint job, a figure that comfortably sits below the market standard. Market Listing and Timing: Following the make-ready, the unit was listed on the market for about two months. The timing, during the winter season, likely contributed to this duration before securing a tenant, as the real estate market typically experiences a slowdown during these colder months, with activity generally picking up around March.Regarding **** concerns, here is a timeline and summary of actions taken:June 27, 2023: Upon receiving reports of AC issues from the tenant, ********************** were dispatched. However, their proposed invoice exceeded the pre-approved maintenance amount and was subsequently declined, incurring no charge to you.September 12, 2023: Aaction addressed a subsequent AC complaint by resetting the thermostat and adding refrigerant, resulting in an invoice of $300, which fell within our maintenance threshold and was covered.December 8, 2023: Aaction responded to heating issues, performing a reset and test of the thermostat for an invoice of $296.18, also within the pre-approved limit.January 17, 2024: YRL was dispatched for further **** and hot water heater concerns but unfortunately provided an incorrect assessment. Consequently, you opted for an external vendor for the water heater replacement. YRL's service fee of $190 was settled.February 1, 2024: After Novo *** Constructions initial attempt to rectify the **** system did not yield the desired outcomeand at no cost to us for their effortswe engaged Aaction once more. They successfully rewired the thermostat and submitted a quote for additional necessary work. You chose to undertake these repairs personally, with us covering the labor cost to date of $162.We regret any dissatisfaction you may have experienced with our services, and we sincerely apologize for any inconvenience this may have caused. Please know that your satisfaction and peace of mind in the management of your property are paramount to us. As you move forward with your future endeavors, we extend our best wishes and want nothing but success and happiness for you. Should you have any further questions or concerns, or if theres anything specific youd like to discuss, our team remains at your disposal. Feel free to reach out via email or phone; we would be delighted to assist in any way possible. Thank you for allowing us the opportunity to serve you. We remain committed to excellence and to meeting the needs of our clients at every turn.Best regards, Specialized Property Management

As many have mentioned they are very unprofessional. I completed a work order from edc property management in 12/23. It's currently 1/27/24. I have been trying to get paid for the completed work order. For a week straight I called and left messages no one returns my phone call. I'm currently at a lost for words

Hello ****** Pro, After reviewing our records, it appears that there may be a misunderstanding. We do not have any vendor information on file matching the name and contact details you provided. Furthermore, it is important to clarify that we are not associated with EDC Property Managementthe company you've mentioned in your review. Given this information, I kindly request that you remove the review as it does not pertain to our company, Specialized Property Management. Your cooperation in maintaining accurate public information about our business would be greatly appreciated. Thank you for your understanding and attention to this matter. Wishing you the best in resolving your concerns with the correct property management company.Warm regards, Specialized Property Management

BEWARE!!! We have worked with this company for 5 years and it has gotten progressively WORSE.Unfortunately, you don't realize it till too late. THE MOST UNETHICAL company I have ever worked with! If you get involved you will become part of their dishonesty and deception. Again, you won't know till too late. Communication does not exist. I cannot understand how so many can be in agreement with such poor business practices that is very much WRONG. NEEDS TO BE A 0 STAR.

Hello ********, Thank you for taking the time to share your feedback through the Better Business Bureau regarding your experience with our company. We seize this opportunity to provide a comprehensive explanation and to clarify the circumstances in question.According to our records, the ***** family entered into a lease agreement for your property beginning on November 23, 2021, and concluding on January 22, 2022. The ***** family subsequently sought permission to vacate the property ahead of schedule, on the condition that a replacement tenant was found to prevent any financial impact on you. Following your approval, the ***** family vacated on May 1, 2022, and new tenants occupied the property the very next day, May 2, 2022.Regrettably, due to the swift changeover between tenants, certain maintenance issues were not duly noted. We acknowledge the oversight of failing to send you the move-out assessment for the ***** family and not addressing specific maintenance issues promptly. In response to this, Specialized Property Management issued a concession of $1,055 to account for the touch-up paint costs that were not initially billed to the tenants.We would like to reaffirm that our standard practice for handling security deposits involves deductions for any damage beyond normal wear and tear. It is our steadfast commitment to operate with integrity, comply with legal requirements, and ensure the proper upkeep of the property, all while upholding the rights of our tenants. We sincerely apologize for any confusion that *** have ensued and are dedicated to enhancing our communication to guarantee that our clients are thoroughly apprised of such procedures moving forward.Our team is dedicated to earning and maintaining the trust of our clients by delivering service that is both transparent and professional.Should you require any additional information or wish to discuss this matter further, please feel free to reach out to us. Specialized Property Management

****DO NOT GIVE THEM YOUR MONEY EVEN FOR THE APPLICATION FEE******I applied for a home through them and could not talk to a decent human being who actually cared to help and assist through the application process. I emailed, called, texted and waited over a week to hear from someone from the applications team which I strongly believe dont actually exist. I sent them 5-6 emails asking for one link to complete the application process for the verifast report which is the second part of the application and verifies your employment and income. My last roommate just needed the link resent for the verifast report and the application would be complete and this was like crossing a jungle with nothing to help you. I never got one answer from there applications team. Anyone I talked to, which took plenty of phone calls to get an answer from, I would just be told to email this applications team which I did 5 or 6 times and NEVER ONCE heard back from them. This management company is a disgrace to the fair management companies out there and are strictly in it for the money. Point blank clear as daylight. Do not give them your money, it is a waste and they will cheat you out of getting a home just to get a small application fee charge. This company is far from professional.

We regret to hear about your dissatisfaction with the application process and the level of service you feel you've received. Providing helpful, responsive support is a priority for us, and we apologize if your experience did not meet those standards. In reviewing our records, it appears that the application process was not completed on your end. Our applications team sent out communications on December 8th, December 11th, and December 13th, 2023, informing you of the incomplete status, but unfortunately, we did not receive a reply. Additionally, our ***************** Manager has made efforts to reach out to you to address and amicably resolve any concerns, yet we have not had the opportunity to connect with you directly. Please respond to the communication from our ***************** Manager; we are eager to assist you.We genuinely want to assist all applicants through each step of their journey to find a new home and would appreciate the chance to discuss this matter with you further. If you are still interested in applying or have any unresolved queries, please contact us at your earliest convenience so that we can promptly support you in completing the application process.Thank you for bringing this to our attention. We look forward to the opportunity to improve your experience with our company.Sincerely, Specialized Property Management

*****************************/Leasing Coordinator We received our Itemization of Security Deposit in the amount of $1,722.00 on Monday October 3rd 2023 which entails the following deductions:1. $680.00 "touch-up paint on interior walls"2. $143.00 "flooring-carpet cleaning"3. $450.00 "full paint on all kitchen, bathroom"Item 1 and 3 The *** Move Out Notice form gives "Examples of Wear and Tears vs Damages" and also notes that "ordinary wear and tear is the natural and gradual deterioration of the property over time, which results form a tenant's normal use of the residence. For example,....Carpets become threadbare, and pain peels and cracks" (I've attached below the original copy of the *** Move Out Notice emailed to me on August 9th 2023 with the definitions and examples I've referred to). After consulting with a ***** tenant advisor, your definition of normal wear and tear is also in alignment with the same definition given by the ************** and Dallas County and states the following:***** Law Section ****** of the ***** Property Code This section requires a landlord who is withholding a portion of a security deposit to provide an itemized and written list of the deductions to the tenant. It prohibits them for withholding a portion of the deposit for repairs of conditions caused by normal wear and tear ***Please send pictures (i.e. before and after) of the damage to the interior walls that is not "normal wear and tear" customarily seen over a 6 year lease period.Item 2 Professional carpet cleaning was not requested of us.I have re-sent all pictures we submitted to you on move out date showing the condition of the home prior to placing the lock box on the front door. Please review all info I have given and if you find the deductions made were in error, kindly, send another check in the amount of $1,273.00. Otherwise, please send what info/pictures you have for me to take to have reviewed by Wednesday October 11th 2023.**NO RESPONSE AS OF OCTOBER 13, 2023**

*****,Thank you for reaching out to Specialized Property Management. We have received and acknowledged your security deposit dispute dated 10/06/2023. Please be informed that the dispute process does not have a set timeline. However, our team is committed to diligently reviewing your case and presenting it to the property owner in a timely manner. We then allow time for the property owner to review and advise us on how they wish to proceed. It is crucial to note that as we are not a party to the lease agreement, any reimbursement requires the owner's approval and funding. We want to assure you that our Rehab Coordinator, ****, has been assigned to oversee your dispute. He is making active efforts to communicate with the owner regarding this matter. For status updates or any further queries, please feel free to contact **** directly at *********************************** Your understanding and patience during this process are greatly appreciated.Best regards, Specialized Property Management

This review is for specialized property management in *******, **. I scheduled a self tour at a certain time two days ago. When I reach the property I did as instructed and texted the lockbox number in order to receive a code that would unlock it and get me into the house. I never received a response except after the fact in an email. Very disheartening to make this trip, never receive a response, and totally waste my time. I will no longer look at any houses maintained by this company.

I'm truly sorry to hear about the inconvenience you experienced during your recent self-tour of our property. At Specialized Property Management, we take your concerns very seriously and aim to ensure a smooth and efficient process for our prospective tenants.Our records indicate that the access code was indeed sent through our tenant ****** system at the time of your scheduled tour. However, I understand that you didn't receive this code.While we strive to provide immediate responses, there can be occasional technical glitches or issues with phone providers which might prevent timely delivery of our messages. Regrettably, it seems like your experience might have been affected by such an unforeseen issue.We sincerely apologize for any frustration this has caused. We will work diligently to ensure such incidents do not occur in the future. Please do not hesitate to get in touch if you'd like to give us another opportunity to assist you in finding a home, or if you have any further queries or concerns. Thank you for your understanding and patience in this matter.Best regards, Specialized Property Management

Nobody ever answers the phones or returns phone calls from the Orlando office. Properties aren't inspected regularly to make sure the structures safe and livable by state statues. Floors and ceilings were in deplorable conditions but couldn't tell at first since all the bandaids they put up to hide it all. Needless to say the house wasn't even safe Health wise. Rat f**** and urine never even cleaned professionally prior to our move in. As according to them there's no way a rat was still present. Yet we saw it made multiple complaints as well as over $1000 in vacuums I had to replace from the hazardous waste. They left us without use of half your house while mold work was being done and never informed us prior of the process so we could make accommodations. After being hurt from unsafe living conditions, no sorry or are you OK or is there anything we can do to accommodate you given the circumstances. No I had to hear how the homeowner spent $7000 on mold remediation that wasn't even completed to the scope of work. We contacted a lawyer to release us from the lease, they agreed but not wighout saying that if I dropped the claim they'd forget my last months rent. All my now limitations and injuries are only worth $1750. And now want to charge for Deep cleaning of rat f**** and urine that wasn't by my own fault or carelessness. The retaliation in trying to charge me for cleaning of the house is just plain ridiculous. And they return my security after all the inconvenience we endured in only 9 months plus. I would never recommend SPM to anyone. A lot of stories similar to mine I am no longer able to view so I guess that explains the rating they have. Not to mention I had another lawyer respond to the letter of demand to pay thw homeowner and they conveniently never received my lawyers response nor our phone calls that we left meassages with extension #5 as per their letter. I could go into the incompetent vendors too. The damages from their vendors too.

Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience and discomfort you've experienced. At Specialized Property Management, we strive to provide all our residents with safe, comfortable homes and we regret that your experience has not met this standard.We want to assure you that we take your complaints very seriously. However, as a property management company, we don't own the properties we manage and must adhere to the property owners' decisions regarding maintenance and repairs. Our role is to facilitate communication between tenants and owners, coordinating necessary work orders and inspections where we can. The health and safety of our residents are important to us. We work hard to ensure that properties are in good condition before move-in and any reports of pests or hazardous conditions like mold are addressed promptly. We understand the frustration caused by the issues youve mentioned, including the remediation process and its impact on your living situation. Regarding your security deposit, please note that the decision to refund it is based on an evaluation of the property's condition after move-out. This includes identifying any damages beyond normal wear and tear or cleaning required due to specific circumstances, such as those you've described. We're sorry to hear about the difficulties you've encountered reaching our Orlando office. We are investigating this matter to improve our service level and response time. We acknowledge your concern about the vendors used, and we will review their performance to ensure they meet our service standards. We appreciate your feedback and are committed to resolving these issues. You have our assurance that we will investigate your concerns thoroughly and keep the lines of communication open until a resolution is reached.If you have any further concerns or queries, feel free to reach out directly to our office.Best Regards, Specialized Property Management