1 Customer Reviews
Review from George L
1 star06/20/2022
*** DO NOT LEASE AN AIRBNB FROM "SQUARE HOUSE PROPERTY MANAGEMENT" (Heath O******) ***
According to reviews on Yelp, there have been several complaints, very much like ours, concerning the condition of the property and Square House Property Management (SHPM). It appears Heath O****** and his team cares more about a quick ROI as opposed to his company's reputation and the customer.
Just a week into our stay (while waiting to transition into a new build), we noticed the poor condition of the property. The bare minimum was done to quickly get the property rented and pocket the fees while not investing in home improvements. The original AirBnb post (refer to below link) does a great job of masking the property's poor condition and landscape issues. Based on the AirBnB pictures alone, you would think you are walking into luxury until "after" you are paid in full (with no refunds) and arrive on the property for the first time. Of course, the map for the property does not give you the exact location of the property for potential tenants to view the property "before" reserving so you are left deceived and no fee refund. Unfortunately, you are forced to remain on the property until the contract ends. SHPM knows you won't leave in the middle of your contract and lose the money spent so in the end; THE TENANT LOSES!
We have made several attempts to resolve the matter with the homeowner (Wyatt X***) and SHPM (Heath O******) with no returned calls nor resolution to our complaints. Our hope of receiving a full refund or at least a courtesy call has not happened - that ship has sailed apparently. However, if we can at least prevent other potential tenants and their families from working with SHPM and renting from Mr. X***, we would have accomplished our goal.
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