ComplaintsforHudson Homes Management LLC

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hudson homes is a fraudulent company and needs to be held accountable for their negligence. I'm am very well off in life and my issue with them are bigger than what I am typing. Complete flat out fraud and there is no other way to explain it. I am going to have a ball with this company in court. They shouldn't be BBB certified at all. Now is this the part where BBB checks on a company that's representing their certification and using it commit illegal crimes? yes, because it's also going to have BBB in the crossfires.

  

  Business response

  07/02/2024

  Hello, 

  Further specific details are needed to understand and address the issue raised. Please provide additional information to work towards an effective resolution towards your concern.  

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rent a home for almost 5 years with Hudson. I was told they sold the property and had to be out by 5/31. I cleaned every inch of this home. I asked them if they wanted me to leave the stone fire pit and they said yes. I left the screen door i bought and they said yes. Yesterday they took ****** from my security for leaving the fire pit and wood. It was there wood as a tree fell and broke the fence. No one came to clean it up so I cut it and stacked it. So technically its theres. They also said I left a dresser in the attic. It was not mine. It was There when I moved in. We never used the attic. I was a great tenant and improved there home. They constantly lie about things. I have placed numerous calls for repairs as things continued to break. They are a company that is heartless. I will never rent from a property management company again. I know its only ****** but its the principle. Please people. be aware of this company. They are terrible.

  

  Business response

  06/28/2024

  Hello,
  
  On Monday, June 24, 2024, ***** was advised by management that a refund in the amount of $100.00 will be issued. The deposit refund check including the $100.00 has been mailed out as of Tuesday, June 25, 2024. 

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I rented a property ************************************************************ Homes for 3 years. After the lease ended they declined to renew. I moved out on May 5th. It is now June 17, I have not received my security deposit back nor a legally required move-out detailed balance statement by certified mail.By law, I now am entitled to my FULL security refund due to their failure to follow Florida law.Thus far, my emails and phone calls have remained unanswered since June 1st.

  

  Business response

  06/24/2024

  Hello,

  The move-out statement was processed on Wednesday, May 22, 2024, and a balance remains owed (see attached). ****** may make a payment through the portal or send a certified payment to the address provided below within 60 days of their move-out date to avoid being referred to an outside collection agency.

  
  Address:
  ************* Two Fifth Floor
  *************************************************

  Customer response

  06/25/2024

  I am rejecting this response because:   I was not provided PROOF of a certified letter sent within 30days of last occupation date per Florida law.

  Hudson homes needs to provide proof of sending the move-out statement by certified mail to me or I will pursue legal avenues.

  

  Business response

  06/25/2024

  Hello,
  
  After further review, a total refund of $1425.00 has been processed in relation to the security deposit originally provided. The refund will be sent to the forwarding address and is expected to reach the recipient within approximately one week.

  Customer response

  06/25/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  06/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Breach in lease agreement on the management side. Home was not move in ready on first day of lease agreement and company is refusing to compensate for this. Appliances that were listed on lease not provided upon move in. Home was damaged upon move in and management company is refusing to fix damages. These damages were made by the company after lease agreement was signed.

  

  Business response

  06/21/2024

  Hello,

  A credit of $250 has been applied to the account, and the refrigerator has been replaced. 

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Moving expenses

  

  Business response

  06/17/2024

  Hello,
  
  The reason for ******'s submission and request for $8200 isn't clear. The photograph provided by ****** depicts a uniformly applied letter based on objective criteria. 
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have rented a home from HHM for 2 years, our lease was up the end of May and come 3 weeks before our lease I emailed 2x asking for an update with no reply. One week later we then get a letter on the door saying we have until **** 30th to move out as the home is selling. I called HHM and was instructed once we have a confirmed move out date to email them so its in writing. I did so and said we would be completely moved out by 5/31 so we didnt have to pay **** rent along with any other fees. I have an email confirming once I paid May rent that carried me until 5/31. However I have since emailed MULTIPLE times, Im talking atleast 5 times asking for updates on why my account says ** being charged a month to month fee, **** rent, etc. I didnt ask to move out, youre making us move why and I being penalized for a month to month fee let alone I have an email saying Im paid up until 5/31 and we were moved out before **** so there should be no **** bills as is. I called today and spoke to someone to get me to the right department, sat on hold for 5+ minutes and went to a voicemail. The lack of communication insane and I just want my balance to be cleared up and get my deposit back.

  

  Business response

  06/14/2024

  Hello,

  The incorrect charges have been removed, and the ledger has been updated to reflect the accurate balance. 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  upon moving out, we were met with unjustified charges ($475 clean up charge, $650 for wall repainting, $987 for carpet replacement & $231 for carpet cleaning) and a refusal to return our security deposit. This was exacerbated by the company's failure to address basic maintenance concerns prior to new residents moving in. Notably, the stained carpet we reported upon moving in was cited as a charge upon moving out, suggesting a concerning pattern of neglect. and theyll likely charge the next tenant for the same issues.Despite providing evidence in the form of pictures and videos documenting the condition of the property upon move in and move out. Hudson Homes has been unyielding in their refusal to reimburse our deposit. Their apparent disregard for legal standards, such as charging for normal wear and tear and unjustified property alterations, is deeply concerning. We have been contacting them since our move out date of 4/7/2024 and still have not received our security deposit.In summary, our experience with Hudson Homes has been highly unsatisfactory, and we caution others to avoid engaging with them unless prepared to endure similar mistreatment and financial loss.

  

  Business response

  06/07/2024

  Hello,
  
  ***************** has been communicated with regarding the deposit accounting. A refund was issued; however, the home was not left in good condition, and there is supporting documented evidence that all charges are accurate.  Attached are the maximum number of photos uploaded displaying the condition the home was left in. The resident has been informed multiple times via email that no further adjustments will be made and that the remaining charges are valid.

  Customer response

  06/07/2024

  I am rejecting this response because:    The carpet stains shown in their pictures were already present when we moved in, as we reported at that time. We were informed that carpet cleaning was our responsibility. Our move-in and move-out photos clearly show the stains have improved. Additionally, the blinds were already damaged when we moved in, likely due to the previous tenants' dogs, as indicated by the foul odor in one bedroom and the chewed-up blinds that were rolled up. This was also reported in our initial evaluation. They use old photos to repeatedly charge different tenants for the same damage. 
  
  Attached are the pictures of the carpet when we moved out. And of the carpet stains that were present when we moved in which look to be the same stains in the pictures provided by Hudson Homes Mgmt, just lighter due to cleaning. Indicating that the stains were already present upon move in. 
  
  I would also like to point out that the date and time are on my photos of the carpet. Can Hudson manage provide the date of the carpet pictures? 

  The company charging $650 for wall repainting despite no wall damage occurring outside of the normal wear and tear and no proof (no pictures) of said damage. They are charging $987 for carpet replacement, despite stains being there upon move in and and an additional carpet cleaning fee of $231. Why is there a carpet cleaning and replacement fee? 

  
  Dealing with Hudson Homes Management to get our security deposit back has been extremely difficult and frustrating. Despite numerous emails and phone calls, we have received no response from their management team. Our attempts to resolve this issue have been ignored, leaving us feeling mistreated and unfairly charged for damages that were not our responsibility. This lack of communication and disregard for our situation has made the process miserable and unjust.
  

  
  

  Customer response

  06/10/2024

  To Whom It May ************* hope this message finds you well.
  
  My name is *****************, and I am reaching out regarding my complaint (#********) regarding Hudson Homes Management. Despite my efforts, I encountered an issue while attempting to upload the zip files containing videos of the carpet in question through the complaint form. Nevertheless, I have submitted my rejection response as requested.
  
  To ensure all necessary information is provided, I am attaching the zip files to this email for your reference and review.
  
  I kindly request your assistance and guidance on how best to proceed in this matter.
  
  Thank you for your attention to this issue.
  
  Sincerely, *****************

  

  Business response

  06/14/2024

  Hello,
  
  As previous stated, ***************** has been communicated with regarding the deposit accounting. A refund was issued; however, the home was not left in good condition, and there is supporting documented evidence that all charges are accurate.  The resident has been informed multiple times via email that no further adjustments will be made and that the remaining charges are valid.

  Customer response

  06/14/2024

  Upon reviewing your proposed deductions for what you deem as "normal wear and tear," I feel compelled to clarify the legal framework surrounding this issue.
  
  Regarding the carpet, it's important to note that the condition of the carpet upon move-in was not pristine. There were existing stains and areas of wear and tear that were documented in the move-in inspection report. 
  
  Throughout my lease term, I have taken care to maintain the carpet to the best of my ability, including regular vacuuming and & cleaning.
  
  However, it is unreasonable to expect that the carpet would be returned in a better condition than it was initially provided, especially considering its pre-existing condition.
  
  Furthermore, regarding the wall repainting charge, I must point out that any minor scuffs or marks on the walls fall within the realm of normal wear and tear, which is not subject to deduction from the security deposit. 
  
  These marks are to be expected in a property that has been lived in, and they do not constitute damage beyond ordinary use.

  Hudson Homes Management refuses to comply with the Georgia law and instead is charging us for normal wear and tear.  

  
  

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hudson homes management was advised that their property I rented have cracks foundation and thats the moisture in the basement could not be contained. We got over three years of maintenance calls. The house is full of black mold, and the basement cannot be maintained due to the cracks. They were just send the Band-Aid and not fix the issue due to the cracks. There was many issues with the moisture and the flooding in the basement which caused the mold to spread through the house, everyone in the house is sick and gonna be evaluated as soon as I brought this complaint up to Hudson homes with an hour we received a letter saying that the owner had intent to sell and they wanted us out in 90 days or we could finish out our lease at that point, this was retaliation for the complaint and hold them to their promise that they owed us concessions, do to the flooding in the basement and the water leaking causing the sewage build to go up and property management kept playing games with us saying you have to get that from maintenance maintenance said you have to go to property management when I got in touch with property management thats when I lodge my grievance with them and within an hour we were asked to leave we understand this is retaliation under their legal umbrella shielding. Their business practices and reputation nationally has an atrocious record, and they continue to retaliate against clients across the nation

  

  Business response

  05/23/2024

  Hello,
  
  All maintenance tickets submitted by ************************* have been addressed. The resident mentioned a requested refund, but did not disclose the amount. The property management team of her region needs the refund amount, so the matter can be investigated further. It should be noted that the Intent to Sell notice was not issued in retaliation. The letter was sent to multiple properties on the same date, offering the same various options without penalty. 
  

  Customer response

  05/24/2024

  I am rejecting this response because:   Not even after an hour at the arguing with the employee in the office recently, we received that notice which is in violation of New Jersey state law they didnt even have a buyer in the state of **********. You must have a buyer that states they want the property delivered occupied or un-occupied. . Also, I have to retire from ***** and knowing employees at their offices I do not believe this information to be correct. They may have had a cluster of intent to sell, but it was a perfect opportunity to throw our property address in there after they heard about the complaint of mold, continual flooding, moisture uncontrolled, and they have all the maintenance tickets to show they only put Band-Aids on it. And it was just perfect timing that not within an hour of hanging up the phone we received that notice, but like I said, knowing people in their offices, that is not the correct information and we will push forward with that information

  

  Business response

  05/30/2024

  Hello,
  
  The timing of this decision could be perceived as being directly related the ******************* specific circumstances. However, this was a matter of unfortunate timing rather than a retaliatory action.  The criteria for Notice of Intent to Sell were applied uniformly and were based on objective factors. 

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are currently living in a home covered in soot due a soot puffback from the oil furnace. On Sunday, April 21 2024, The furnace made a loud bang, and it made a puff back of soot in the laundry room. A maintenance request was put in that evening. The maintenance department sent out a **** Monday morning. When they came out, they cleaned part of the furnace. They mentioned something that they would have to put a work order in for a new furnace. I did also mention to the gentleman that after they came out in January of 2024 for similar puff back issues with the furnace(but less coming out the furnace compared to the most recent) that after they cleaned it in January sometimes theres particles of soot that ONLY comes through the bathroom vent. He stated that its not normal for that to happen. Once the gentleman left that was with the **** company, I noticed that after him cleaning the pipe it pushed the black soot through ALL of the air ducts in the entire home, resulting in the entire house being covered in a film of black soot. Soot is very dangerous & our home is completely filthy because of it. The inside of our noses and ears are black. Our ************ are stained. We are coughing and sneezing excessively. My one child has asthma. This black soot is very hard to clean due to it being oil based and impossible to do alone. The carpets are destroyed. Quite frankly, its dangerous to be even be living in this condition. & cause its small particles, I try to clean one area, then when I go to clean another it pushes the soot back into the air, it travels and hits areas we already cleaned. Its a never ending vicious cycle. Ive called maintenance numerous times, left voicemails with no return phone calls. Ive emailed every contact I have for the management ********************* numerous times and they have yet to respond to me.

  

  Business response

  05/22/2024

  Hello,
  
  Despite the attempt to confirm a date for a cleaning appointment, Hudson Homes Management has received no response from the resident, ***************************. Hudson Homes has moved forward with scheduling their cleaning after the furnace replacement on Thursday, 5/23/24. 
  
  Best Regards, 

  Customer response

  05/23/2024

  I am rejecting this response because:   No one ever contacted me about a cleaning! Ive been emailing and I got ONE email asking me to stop emailing everyone. 
  The ONLY person to reach out to me was the **** company telling me they got approval to replace the furnace. Yes they did come today to replace the furnace after over a month since the original incident. The **** company is not who we pay rent to. We had to rent a carpet cleaner that didnt fully clean the stained carpet. The walls are stained. Our stuff is ruined. We had to buy heaters / heated blankets to stay warm, along with extra cleaning supplies to try and clean what we could. 

  

  Business response

  05/23/2024

  Hello,

  A maintenance representative from Hudson Homes Management has spoken with ***************************, and it has been confirmed that the furnace has been installed today, May 23, 2024. As previously mentioned, now that the furnace installation is complete, a home cleaning has been scheduled with a maintenance vendor. The vendor will clean the home tomorrow, May 24, 2024. 

  

  Business response

  05/30/2024

  Hello,
  
  Following the installation of the new furnace, the team attempted to perform a home cleaning. However, ******* chose not to allow the vendor to complete the scheduled cleaning and has decided to move out of the property. 

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of a property that is managed by Hudson Homes on April 16, 2024, due to a rodent infestation that was not fully addressed despite many calls. I broke my lease and paid off the fees associated in terms of my lease. I received a statement that I have to pay $543.64 in damages. $143.64 for blind drama, and $400 for carpet cleaning. When I called management, I explained blinds were broken when I moved in on 7/30/23. 3 different windows had a cracks in the blinds which I missed during the tour because they were raised. Also the carpet was in the bedrooms and living room were stained with a foul dog smell order. I have a video of my tour which shows the stained carpets. My lease states, I accept the apartment as is and to leave it that way it was when I move out, and that is what I did. Nothing was left behind but normal wear and tear. I may have left it better then it was. When explaining this to management, it appears this company wants to replace all the windows and steam clean the carpet paid for by me. Management did not denied this statement. I feel this is unacceptable and I wish to report them for taking advantage of their tenants and trying to keep the security deposit.

  

  Business response

  05/15/2024

  Hudson Homes appreciates Ms.?******* taking the time to express her concerns.?Our goal is to always provide a transparent and accurate experience during the move-out process with our residents.? An account review has determined that the charges deducted from her security deposit are accurate based on the condition of the property at move-out. We encourage her to continue communicating with her property management team for any additional questions or concerns. We consider this case to be resolved.? 

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