ComplaintsforCity Motor Supply, Inc.
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I originally had them replace my 99 suburban motor with one of their rebuilt motors they had in stock. The truck never ran good from the beginning. They attempted to fix the issue but it kept coming back running poorly and not sounding good at all. Once the warranty time ran out they washed their hands of my problem and told me they wouldnt work on it anymore. The truck has never ran right from the beginning!! All I want is for the truck to run the way its supposed to. Now I have to find and pay someone else to do the job correctly.Business response
04/11/2024
************** brought the vehicle in December of 2021. We did the job. He brought it back under warranty and we fixed it time and time again. We stood behind our warranty as we always do but now we're 3 years later and it continues to have problems outside of our control.
We would be happy to fix the issue AGAIN if we are paid for our services.
Thank you
Customer response
04/11/2024
I am rejecting this response because: I dont see how the problem is out of their control. They built the motor and installed it. I replaced every part they recommended. It was back in their shop a month after the initial install. This motor has never been right from the very beginning. I cant see paying this company anymore money considering how much Ive had to come out of pocket for rental and ride share fees. They would have my vehicle for weeks at a time.They are more than welcome to fix it at their own cost. If they dont want to make it right my complaint will stand.Initial Complaint
03/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On October 17, 2022 we took an engine to City motor supply in *********** ***** for a complete engine rebuild. On Nov 18, 2022 we picked up the engine and paid invoice for $1840.25. We took the engine to ******** ***** to Gordo's tire and automotive for replacement, on Dec 8, 2022 we picked up the truck and paid *****'s $2679.85. We drove the truck home and noticed it had a miss. Took it back to Gordo's, they found the #1 cylinder was bad, low compression and was not seated properly. The piston was very sloppy. They removed the engine again, sent it back to City motor supply in *********** ***** where they fixed it. They covered the repairs for that. But not for Gordo's R&R. We had to pay *****'s another $1861.04 for the s**** up that City motor supply done. We spoke to the owner of City motor supply 3-8-2023. He said he will pay ONLY $400.00 on the R$R from *****'s. It was City motor supply that screwed up on the engine to begin with. I don't feel like we should have to pay for City motor supply 's error. Can you please help with this?Business response
03/17/2023
Per our conversation the customer, they agreed to accept $400.00 to resolve this matter. We fixed the issue free of charge and we believe we were not at fault. I am attaching a copy of the check made payable to *********************** and it has been cashed.
It is our understanding the customer has agreed to this resolution.
See Attachment/File: doc02186220230317072109.pdfCustomer response
03/20/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
If they would have fixed the motor RIGHT the first time, then we would not have had to pay the EXTRA ******* dollars for repairs the second time around. Yes, we cashed the check because it helped to pay PART of what was their responsibility. No, we do not accept their response.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.