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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** submitted by project manager ****/***** for ***** on his personal phone was said to have been for roofing hvac and none of those were what was needed or completed. Nothing has been completed or repaired, only damaged in a more incremental fashion. They are demanding release of these loan funds that are fraudulently approved for as **** filed and submitted for this loan, not *****. The damage to the home is severe, dangerous patio that is unsafe for anyone and ***** is disabled. The holes between the door that was rigged to operate as they purchased the wrong side opening door and refused to change it or replace has caused our hvac to work harder and freeze up, the plumbing is now running constantly and not operating properly in the shower, the door to the shower barely opens wide enough for a child, there are more damages than that as well. The crew never would give credentials, licensing that they claimed to hold, insurance information, or itemized bills. They were rude and refused to speak to ***** unless she knew Spanish, even when they spoke English. It seems like such a scam on an older disabled woman, that was taken advantage of.Business response
08/07/2024
there's no issue with the customer we resoled it the next dayBusiness response
08/08/2024
there's no issue with the customer we resoled it the next day
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.