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Find a Location

Bestway Rent To Own has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bestway Rent To Own

      12400 Coit Rd Ste 950 Dallas, TX 75251-2042

    • Bestway Rent To Own

      500 N Galloway Ave Ste 44 Mesquite, TX 75149-4338

    • Bestway Rent To Own

      2566 Gus Thomasson Rd Dallas, TX 75228-3017

    • Bestway Rent To Own

      149 W Kingsley Rd Ste 234 Garland, TX 75041-3433

    Business ProfileforBestway Rent To Own

    Rental Furniture
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.24/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    59 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Bestway Rent To Own has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bestway Rent To Own

        12400 Coit Rd Ste 950 Dallas, TX 75251-2042

      • Bestway Rent To Own

        500 N Galloway Ave Ste 44 Mesquite, TX 75149-4338

      • Bestway Rent To Own

        2566 Gus Thomasson Rd Dallas, TX 75228-3017

      • Bestway Rent To Own

        149 W Kingsley Rd Ste 234 Garland, TX 75041-3433

      Location of This Business
      12400 Coit Rd Ste 950, Dallas, TX 75251-2042
      BBB File Opened:
      6/2/1991
      Years in Business:
      37
      Business Started:
      1/1/1987
      Business Started Locally:
      1/1/1987
      Alternate Business Name
      • Bestway Rentals, Inc.
      Business Management
      • Mr. Roger Estep
      • Ms. Brittnee Rief, Director
      Contact Information

      Principal

      • Mr. Roger Estep

      Customer Contact

      • Mr. R. Brooks Reed, C O B
      • Mr. David Kraemer, President & C E O
      • Dena Livingston, Marketing Director
      • Mr. Roger Estep
      • Ms. Brittnee Rief, Director
      Additional Contact Information

      Fax Numbers

      • (214) 630-8404
        Primary Fax

      Customer Complaints

      59 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/10/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      Was charged $100 a month ago and was told that they needed more information before they could rent to me I said that is fine I don't have the information that is required please refund my money which day promptly said they would do and has been over a month yet and I still have not received my money they are not trying to remedy it
      Read More

      Customer Reviews

      21 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Skylar P

      1 star

      06/24/2024

      One of the main ladys at the Greenvile best way on the corner of highway 81 and highway 1 is just horrible to customers over the phone is like to threaten with court if you are a week behind in payments or just out right send the guys to try to take your stuff out of your house

      Bestway Rent To Own Response

      06/25/2024

      ****************, I am sorry to hear about your experience with Bestway. I would like to point out, that there is a signed agreement by you and Bestway stating there are no ***** ******s on the due dates when payments are due. However, a conversation will be had with the Regional Manager in regard to the way this was handled, however, know that if payments are missed, our store managers will in fact drive to pick the merchandise up, as we do not have any grace ****** in due dates. If for any reason you are unable to make your payment, you must contact the store in advance to notify them as well. Please keep an open line of communication with the store, to help prevent this from happening. Please let me know if there is anything else I can help assist you with. I will be more than happy to help assist you.

      Local BBB

      BBB serving North Central Texas

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