ComplaintsforDAIRY QUEEN
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered my food for lunch. I'm a school teacher and only have 30 mins. The order before mine was messed up and the lady argued with the staff for 10 mins before thwy gave her a refund. ** took for her husband to come in aftet seeing her argue with the staff though. I got my order and tasted my fries, which were hot so I thought i waa okay. I checked my burger in the car and it was wrong. I called advised them that i cldnt bring back the order due to my schedule. I called coporate and advised I just wanted a refund for my lil 8 bucks. The manager refused and **** I had to bring the food back in order to get a refund. I do not have my receipt anymore. However, I wasnt followed up witj by their coporate office or anything. They are out here messing up orders and sticking it to ppl. I wasnt going to be able to bring an order back after lunch - i went back to work for an additional 3 more hours. What did they want-me to gold on to the order for 3 hrs and then bring it back cold and old? It is utterly ridiculousCustomer response
03/29/2023
Address - *********************************************************************Initial Complaint
10/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered and consumed my food fine. Go to use the restroom and suddenly someone knocks so I say someone is in here. Silence for a bit then a bunch of knocking. Said yes someone is in here. Next thing I know they unlock the door talking about I'm sorry I didn't know anyone was in here no one answered. It's an old building with a full door. The woman watched me walk to the restroom.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.