Business ProfileforDave & Buster's

Its absolutely sad how this restaurant has gone so downhill. We visited this establishment frequently. We knew everyone. Due to my daughters sports practice unfortunately we could not go as much but decided to take a trip for our anniversary. Typically the front desk was amazing!! Would tell us what the best deals for our money was and would always try and help as much as possible. I handed the gentleman 8 bands to see which were able to add tickets to. 4 were active out of the 8 but we decided to just go with the ones we had on our app and switch them over and add credits. We paid close to 70 on one wrist band and close to 60 on the other which gave us close to 800. When we went back to refill there was no one at the desk so I had time to stand there and read all the offers. Come to find out there was a deal for you buy 4 cards you get it at 42 total and would get 1200 credits. Great! Usually a manager would charge me the difference and add the remaining credits some how. I asked the manager **** when he came up he said there was nothing he could do and I would have to call corporate. I ended up spending over 200 dollars in credits that night. Okay. I call corporate the next business day speak with ****** she gives me 2 options 1 the credits or she could call the store and have them issue a refund. I ask for the refund. She advises she would call me back in a short while to make sure they were done. I did not get a call so decided to call the store manager ******* he states he hasn't heard of anything and will do research call me back. I get a call back saying he could not do anything it would be corporate. Here I go calling ****** back and she says "she hates when they advise custs of that and would take care of it" I get a call today from another manager at the store that says he spoke to corporate and they wanted him to call me I ask for what he states he can't issue anything since I didn't do it that day. What!? What is corporate good for?

We would like to extend our sincerest apologies for the less-than-satisfactory experience ************** had during her recent visit to **** and ******'s. We deeply regret any inconvenience or disappointment this may have caused ***************** **** and ******'s, we strive to provide exceptional service and create memorable experiences for all our guests. We understand that we fell short of meeting ****************** expectations on this occasion, and for that, we are truly sorry.To express our apologies and make it up to **************, we provided complimentary gameplay at any **** and ******'s location. We hope this gesture will allow ************** to return and enjoy a better experience with us.We want to assure you that we take ****************** feedback seriously and have already taken steps to address the issues ************** encountered. Our team is committed to continuously improving our services and ensuring that every guest has a positive and enjoyable time at **** and ******'s.