ComplaintsforDickey's Barbecue Pit
Restaurants
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Complaint Details
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Initial Complaint
06/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I was told if I didnt receive my refunded amount in 3-5 business days, to contact the corporate office. Ive been trying to get a hold of someone to help me resolve this issue. On 5/8 I placed an online order for $55.80 at the ************, ** location. The website says that the business is open until 9PM. I placed the order at 8:08 PM. when I went to pick up the food, the store was closed and the sign posted stated the business closed at 8PM. So obviously I didnt receive the order but my card was charged and the payment processed. I contacted the manager of the ************, ** location and he said that he was forwarding the request to corporate and it usually takes 3/5 business days to get the refund, but if I hadnt received it by then to call corporate. Order details:#******************** Name: ***************************** Date: 5/8 Time: 8:08 PM Amount: $55.80 Restaurant Location: Dickey's Barbecue Pit **************************************************** I am still trying to get someone to help me get my refund from 5/8 processed. I have already emailed and called numerous times and have had no response. Please let me know how to get this resolved ASAP.Initial Complaint
06/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We purchased a *** system including an iPad and a Pax Aries 8 from a liquidation sale from the *********** location that went out of business. The devices were not wiped prior to resale and are currently under ******** supervision making the *** system useless to us. All devices like these need to be wiped prior to resale in order for the buyer to use them. We have tried calling headquarters several times and each phone option either goes dead or transfers to a voicemail and they do not call back. We have also emailed with all information and have not gotten a response. All we want is for the devices to be released so that we can reset and use them for our business.Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I tried to redeem a reward on the app and it did not work So, I drove all the way to Dickeys just to learn that they could not help. It not only did not work, but used app 5000 points! for nothing. I walked empty handed because I Am tired that their app and promotions do not work and always have to pay full price. I have tried to reach out to ******** via email, leaving voice messages and nothing. No one ever answers. You should not offer customer service if you are ignoring your customers. Make it right! I still have not heard from a problem I had with this same restaurant in July 2023. I was out of food and money and no one ever care. Dozens of emails and phone calls for nothing!Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order online with Dickey's Barbecue Pit ********************************************. I selected delivery, Delivery time was 11:45AM 3/1/2024. Order #******** 940-566-*5290. ******** uses Uber Eats to deliver, I NEVER received my order. The driver went to *********** and then text me to ask me where was I? I explained I'm in ****** he then said I'll contact Uber so you can get your money back ( i have all the text). I then called ******** they basically said it's not their problem it's Uber Eats issue. I called Uber eats they said it's not their issue it's ********. Then I chatted with **** eats and was told someone would email me or call me within 6-12 hours. Here we are FRIDAY 3/8/2024 with no one contacting me and I'm getting the run around. I just want my money back, it's not fair to pay for something plus a tip on something I never received. Could you please help me? I have been dealing with **** for a week and I'm told I need to come to you for my refund. I called the same day this happened and someone at ******** told me Uber is the one to refund my money. I have attached receipt, conversation between Uber driver and myself and the bank image showing the money was deducted from my account.Initial Complaint
11/23/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a fried Turkey from Dickeys in October. They assured me that the turkey would be fried. When I picked up the turkey, I was informed that it was Cajun injected, but not fried. Too late to pick one up elsewhere so I was forced to accept the turkey. Dickeys pulled the old bait and switch for the second year in a row. And then lied to customers, assuring them that the turkeys would be fried.Initial Complaint
09/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Purchased about $800 of ******** Gift cards during month of July 2023 for our employees as a moral booster and now when employees have tried to use these gift cards at several ******************* locations they are not being honored. This has created a negative effect with our employees and has damaged moral.Initial Complaint
07/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an online order for 3 pull porks sandwiches &my order would be ready for pick up 11:45am. I got there around 11:55 &was told by an employee at the register that it'll be a while before my order will be ready. Then another employee preparing the orders told me it'll be 5 minutes. Then I was told I'd be getting a refund within 3 days because they don't honor online prices. I asked to speak with a manager, his reply was she's gonna tell you the same thing. I insisted on speaking with a manager,no one came, a African American lady walked from behind the *********** asked was she the manager..she didn't say but rudely ask what happen..I explained my *************** rudely while walking away from me said "well he's a ***** ***** have to take up my issue with corporate, she don't know why yall advertise those prices but her establishment won't honor the online prices,I asked for her name at least 3 times while she was walking away & she ignored me..I said HELLO CAN I GET YOUR NAME SHE REPLIED IM GOING TO THE BATHROOM..NEVER GIVING HER NAME. I then went to the counter where there were at least 5 employees there and asked each one of them her name & not one would give me her name..one female African American said she just clocked in..the Hispanic female kept asking what did she look like..there was the Lead male Hispanic which i didn't ask because he was rude to begin with..there was another male African American who said..oh..the girl with the braids..I said yes..then the guy who was preparing the food..he never said anything and an older male African American in the back .They all witnessed what happened and me speaking to the Female African American Supervisor/Mgr and no one wanted to give me her name..They were all rude and should not be working in an establishment the deals in ***************** To have a Manager to set examples of handling a situation of mines is totally unacceptable. I have yet to get my $16.50 refund for the 3 sandwiches I never received.Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1) ******* ** franchise mistreated me over mistake in preparing my order, over a year ago, which I brought in corp's attention at the time. Their rep who contacted me then left th company.2) Even with my rrepeatedly contacting corp, no on took original rep's ***** in contact with me. Original situation was never resolved. Corp has stopped returning my calls. Most reecent attempt by me was in last few months.Initial Complaint
03/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order Receipt ******** Made an online order **********, ** Saturday 3/11/23 with pickup time at 4:00pm. I arrived at 4pm to pickup and was advised that their whole system was down. There was 5-6 employees attempting to figure out why the system was down. One gentleman was on the phone. One employee apologized and stated they could not fill my order as it was not received. This was his side gig and apologized for the inconvenience. I said o had already paid via PayPal, and asked how do I get my refund. He said contact the third party (PayPal) to cancel. So I left, sat in the parking lot and noticed their website states to contact store that I ordered from for refund. So, Sunday, 3/12/23, I called and spoke with **** that took my email and phone number and said she would send to corporate for immediate resolution and I should receive a response on Monday 3/13/23. No response, so I called the store at 7:06pm, and Spoke with the Manager ****** who stated the employees were not allowed to give out corporate phone number and he could not refund. He also said the district manager is a very busy man and doesn't have time to call me and he would not give a name or phone number. He said I just need to wait for corporate to get back to me. He emailed corporate again for me and marked urgent. I said this was poor customer service and they can't hold people's money hostage. Honestly? I was surprised I didn't get an apology from corporate or discount for the inconvenience but at this point I'm just trying to get my money back. I used to go every single weekend and order the same meal. This is fraud and in the spirit of professionalism, they should return phone calls, or offer refunds when they know their system was down. Not even a return call or email. 3/13/23 I found the feedback phone number and left a voicemail and called corporate but they were closed. I just want them to do the right thing and refund my $30 and they'll never see me again.Initial Complaint
03/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Today I wanted to surprise my husband to ******** BBQ. I just recently redeemed for my survey participation a $20 dickeys gift card. I ordered the 2 two plates combo meals $32 plus **** burger with a drink to qualify for the 20 percent off ( total needs to be $35 in order to have 20 percent off for new members.)I added everything I wanted on their online website. Checkout and input the 20 percent discount code plus my $20 giftcard number and paid the remaining balance with credit card . A invalid code pop up said my 20 percent is not valid for this order. I hit send again . No luck after a few tries. I didn't want to give up ordering food from dickeys. So I tried with my husband phone and have him join to get the 20 percent discount for new members. I added everything same as the first order . Ready to check out . Added the new 20 percent code. I imputed my $20 giftcard number . This time the 20 percent discount accepted but my $20 giftcard was declined because there was value in it . $0. I checked my balance on their website. The dickeys bbq establishment that was located near us took our $20 giftcard . Their website not only caused us headache but no food and a lost of $20 giftcard. They took our $20 giftcard money but wre got nothing even after driving to ****** bbq establishment nearby. We show them proof that our giftcard was redeemed at their location. They say sorry and nothing they can do. Dickeys bbq is crooked. We wasted time, gas money driving there, lost $20 giftcard and no food . I would not want to visit their establishment ever again . I also would not recommend my friends and family to their websites nor establishment
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Customer Complaints Summary
30 total complaints in the last 3 years.
7 complaints closed in the last 12 months.