Business ProfileforWingstop Inc. (Corporate Office)

I entered the the ************* location here in *********, ** on April 5th, approximately at 9:15pm. My girlfriend and I ordered two combos and I spent $48.56. Business was booming and the cashier had told us once we got up to the register they were busy and our order could take 45 minutes. We were hungry and agreed to wait after driving 30 minutes to this store for our wings. The employee that rang our order up said the printer wasn't working so he couldn't provide us a copy of the receipt. He handed us our cups and we grabbed our drinks and sat down. After an hour of waiting patiently. One of the other employees asked us if we've been helped. I responded and had told him we had already paid and ordered in store. He said my order was never processed and they haven't started making my order because their system was down despite them already charging me. I repeated my order and he wrote it down quickly on the back of a old receipt. He apologized and said he would only be 15 more minutes. I sat back down and waited another 45 minutes until they called my name. So at this point it has been 1 hour and 45 minutes. As the employee was handing me the bag they said they were missing my side of corn and pulled the bag back. I sat back down and a older customer came in and was told he would have to wait 2 hours for a 6 pcs. He was angry and the employees started arguing with him and a fight almost broke out. We have a 20 minute video of the fighting and drama. There was 4 employees in the lobby arguing with this old man that refused to leave the store and there was only one employee cooking the food. 2 hours later. They ask me if I've been helped again and told me they don't have my order. The woman told me she'd write down my order and I can come back any other day to get my order. I told her after waiting 2 hours I would like a refund. She went into their order keeping system and found my order and said she processed my refund. I never received my refund. This is theft!