Business ProfileforMaison Goyard

On October 15th, 2022 I purchased a purse from Maison Goyard and exchanged it on November 12th, 2022 for a bigger purse. Within one month of purchase the strap broke, the quality of this Goyards purse is poor and clearly defective. I went back to Goyard to have it exchanged or repaired on December 11th, 2022. The employee verbally stated it would be 4-6 weeks repair time. Since, the repair time seemed reasonable I left the purse with them. However, the repair sheet does not include the problem with the strap, I noticed the repair sheet indicated very used, which is impossible considering I had the purse less than one month, the purse was only used for special occasions during the month I had it. I left the purse at the store, with hopes it would be fixed within the repair time the employee told me. I visited the store on January 14th, 2023 and spoke with manager *********************** as to the status of the purse repair, which he indicated he had not heard a response from ******** or *****. On January 18th, 2023, the same manager called to say he still has not heard a response from ******** or ***** and would follow up with calls/emails. The last email I received was on April 21st, 2023, I was informed the purse was in ********. On April 23rd I emailed advising I can have my daughter pick it up in ********, since she lives there. As of then there has not been any correspondence to my requests. At this time I have not had the opportunity to enjoy the purse, and it has been more than 6 months with no action in repair. I even asked the Goyard manager if I could have a copy of all the emails that were sent to ******** or ***** and he refused. This whole process has been misleading and a nightmare. I am requesting a full REFUND.