ComplaintsforVantage Point Construction LLC

• Initial Complaint

  05/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company has poor business ethics in which I would not want to have any further business matters if I am unable to get any resolutions.

  

  Business response

  05/05/2023

  Have spoken to this client. 
  

  great customer and very friendly and just in a very friendly manner 

   

  unfortunately this complaint was filed against the wrong company. The issue is with a separate Company and account. 
  

  we are assisting the client with getting in touch with the relevant authorities to resolve this issue and find a solution for her 

   

  as well directly speaking with client until the issues are resolved with that company for this client 

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vantage Point (owner ****** ** ***** **** ******* ***, Suite **** ****** ** *****) was hired and paid to repair the damage caused by the hail storm that happened on 2/22/2022. The 1st check was paid On March 31,2022. The 2nd check was required before broken windows and screens would be replaced. The payment was written on June 1, 2022. The windows were not installed until months later. The windows proved to be faulty during the first rain. . ****** sent his technician out yesterday February 27, 2023 to inspect the work done in August 2022 and confirmed, at the site visit, that the windows were faulty and have to be replaced. Since the company has been unwilling to resolve these concerns since August 2022, a refund of the money spent for the windows made by **** ********* in the amount of $4,681.70 is required so new windows can be installed.

  

  Business response

  03/08/2023

  Contact Name and Title: ****** *****
  Contact Phone: **********
  Contact Email: [email protected]
  Please Audit email address used for this complaint.
  
  this complaint was not placed by **** *********
  
  this complaint was placed by **** *********
  
  
  Facts of this complaint are incorrect.
  
  the storm date was 2/21/2022 12:00 AM
  
  we contracted with **** *********2/24/2022 3:44 PM and assisted to file the claim
  
  the insurance did not issue payment for claim until roof was completed Roof was completed 3/31/2022
  first payment was subtracted deductible and deprecation until work was completed
  
  all work was completed within this time frame
  new roof
  new gutters
  new paint
  
  windows were ordered
  
  we did not collect final payment until insurance supplemented these items
  
  windows were on backorder from manufacture so we were delayed.
  
  windows were delivered to clients property 4 days prior to install and client was able to inspect or move them.
  
  windows were installed almost a full year without issues.
  **** ********* reached out complaint of the windows a request was placed with a tech and he inspected the windows and claimed they were a manufacturer defect.
  
  so we offered to reach out to manufacture for replacement.
  
  amounts are still unpaid on this claim
  
  the total work contract was for $26,958.19
  client has to date not paid 2,000 out of this amount. but demands a refund exceeding the window cost as only one window was defective by manufacture
  
  total insurance payments. towards windows was only 2,663.94. client still owes 2,000 of this balance only having paid 663.94 of this balance.
  
  if client is willing too pay out standing balance of 2,000.00 we will gladly service the warranty work and replace. settling the balance.
  
  or we will surrender this amount owed to do no further work voiding warranties for unpaid amounts

  Customer response

  03/16/2023

  I do NOT agree with the business and what they have responded to the complaint.
  
  Payment for the roof was made on 3/31/2022 for $4,681.70
  And final payment including deductible was paid on June 1,2022 for 4,681.70.
  
  **** paperwork showing total cost minus deductible.
  
  I have submitted screenshots of conversations and where ****** responded to his employees.
  
  I will also sent screenshots of when the windows were installed and the fact that from day 1. I wasn't happy with them. The windows were a downgrade. From what **** expected.
  
  My daughter-in-law, **** ********* has helped me reach out to ****** but this is my, **** *********'s, complaint. I am in my late 70's and couldn't handle the stress or the technology of filing a complaint. She is helping with computer technology help. So ******'s comments are insulting.
  
  ****** and his company (which has now changed names ) is trying to take advantage of me and also bullying me. He threatened me verbally through my daughter in law's Messager app on social media. This was the only avenue I was able to reach any communication with him.
  
  I want to be reimbursed for the windows that I am going to have to pay for someone else to install. I am willing to by pass the fact the painting wasn't completed around the garage. The garage door wasn't replaced. The windows were so much cheaper than the original windows that it is requiring me to hire someone else to replace the mortar in the bricks. This could have been handled in a professional manner. But ******'s refusal to respond to text messages, phone calls or his own employees request shows he ***** stand behind his work.
  
  **** *********
  

  

  Business response

  03/16/2023

  Please Reference Current Documents and messages.
  
  You will see the Client has a unpaid balance regarding this claim
  
  Client has not paid the amount of the regarding claim,
  
  open balance of 2,000.00 remains open.
  
  unpaid balance voids any and all warranty work.
  
  as for the work items in question vantage point has offered to contact manufacture and repair the item in defect.
  
  but client is clearly intently trying to only receive compensation for work that was already completed and not fully paid for.
  
  all amounts referenced by us are accurate
  
  total claim 26,958.19
  total payments made by claimant 24,958.19
  amount unpaid 2,000.00
  
  all items regarding claim were done in agreement.
  
  total paid by insurance for windows was 2,663.94
  
  windows were completed back in august of 2022
  
  claimant is now demanding money not warranty work based on work that was completed and not paid in full for.
  
  please reference all messages add as regards to clients defamatory claims. we have been nothing but professional in attempting to assist this client
  
  we again offer to complete warranty work through manufacture for the single window defected and any others in question upon payment of past due balance or we will surrender our claim to these funds for completed work already and void further warranty on these items as they are unpaid
  *** **************** ********

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was approached by ********* ******* a project manager for Vantage Point Construction LLC the end of March to see if I wanted to use their service to replace my roof. He stated that by me using their company, they would take care of all the paperwork necessary to complete the project. This was in fact not true, since day one I had to be involved in talking to my HOA and the Town of Little Elm. May 13,2022 day of installation, I received an email from my HOA to cease work as the project as they had not approved the roof. At that point I had to take time off from work to resolve that issue. June 6,2022, I received a notice from the Town of Little Elm dated June 1, 2022, that there was NO permit for the replacement of the roof. That same day I texted my Project Manager ********* ******* and he assured me that the Building Permit was filed and that they would be contacting the Town of Little Elm to resolve this matter. June 7, 2022, ********* ******* texted me and advised that the permit was "overlooked' by Little Elm. October 31,2022, I received a 'FINAL NOTICE' dated 10/25/2022 that there was still not permit, I emailed my project manager and Support email, they responded and advised they will reach out to Little Elm. After that last email from the support email, I heard nothing from Vantage Point Construction. No email, no phone call, no text and they would not answer my calls. November 16, 2022, I received another 'FINAL NOTICE' I immediately called, texted, and emailed with no luck. November 21,2022, I finally received a text from ********* that the matter was elevated to the Owner of the company, Then I received a call from the owner same day, stating that they will have someone come to Little Elm and take care of the permit issue. I followed up with the Town of Little Elm today 11/22/2022 and they still had no application for the permit. I have completed the application but need Vantage Point to follow up and make the payment of $150.00 and any late fees.

  

  Business response

  02/07/2023

  Business Response /* (1000, 5, 2022/11/22) */ Contact Name and Title: ****** ***** Contact Phone: XXXXXXXXXX Contact Email: *******@vpcontractors.com This is was resolved with client Directly. Complaint was place prior to resolving issue. This issue was escalated recently to the owner to contact the issuing city for the permit. The permit since has been issued All issues listed were resolved Consumer Response /* (2000, 7, 2022/11/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have offered to waive the balance on my account for my troubles in the matter.

• Initial Complaint

  04/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I first spoke with ****** ***** with Vantage Point (VP) on 3/17/21. I moved to the hotel on 4/25/21 and started to pay from my pocket from 8/1/21 thru 10/1/21 (the Ins paid the prior) I signed a contract with VP on 5/4/21 to repair water damage to the house. VP was to paint the 1st floor (kitchen, family room, formal living and dining, the bathroom, entrance, hallway and utility room) and repair the master bathroom. VP tore down the bathroom and improperly installed tiles some of which I did not pick and also bought a tub I did not pick. I paid VP $12,437.87. VP states VP spent more than that however when I requested copies of the receipts VP refused. I have attached photos of the state he left my house in. I am under the impression that the person repairing the bathroom was living in my house for several months while I stayed at the hotel. He was there until 3-4 am. Mr ***** stated that the man was working there that late to expedite the work. VP damaged several furniture pieces. Did not protect clothing which now have to be cleaned to remove plaster. Several items are missing. An Andre Williams is receiving mail at my residence. I do not know if this is the person employed by VP. When I told VP I was moving back in VP dropped the job and left leaving behind tools, clothing, materials, all the trash and an incomplete job. I tried to resolve this with VP but was told not to contact VP. VP: 1910 Pacific Ave STE 9250. Dallas, TX 75201-4525. Email this Business. (XXX) XXX-XXXX.

  

  Business response

  08/01/2022

  Business Response /* (1000, 7, 2022/04/11) */ As we have made all required substantial evidence provided to show that this client has made serious false allegations and accusations against our company as she has not paid close to the balance owed to vantage point construction for all work completed. as the final work was not completed as client demanded to stop work per our agreement for none payment and force of entry of the work area as we can not work in the area for liability reasons with client this clients claims are completely unsupported and inaccurate. as we did not ever tell this client not too contact us but we did refuse further work for this client as she refused to pay and settle balances owed as this proof has been provided as she made slander claims against our business, we will gladly provide any and all agreements as well correct corespondents communications that were made with client to show prove and record of the clients demands and as well the previous records provided showing the amounts recorded owed and not paid as vantage point construction takes our accreditation very seriously as well our client service interactions very seriously. we appreciate all assistance in this situation and awareness to consider these false accusations as we take this matter very seriously Business Response /* (4000, 10, 2022/04/11) */ ***Document Attached*** # 91650010 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) Please Be highly advised of this complaint. as this client has a large recorded history of cashing insurance checks and claims and not fully paying contractors or setting unrealistic standards and expectations to use as a source or reason to refuse payment to contractors. let it also be known this client, ***** has a large outstanding balance lets address these untrue outrageous claims and statements made here my first interaction with this client was 3/18/21 10:35 am as this client called requesting a roof replacement. as this client has had a previous claim filed 9/7/2016 where the client cashed the Insurance proceeds and did not complete any work on the home Insurance paid for she kept these proceeds as we spoke client needed other options to pay for this replacement as her roof was highly damaged and leaking we provided a finance option that the client agreed too and all work was completed and even above insurance standards with multiple upgrades the complaint in question is regarding a second claim under clients request we reviewed the inside for a separate claim filed 02/19/21 so one month prior to our meeting this client had another contractor she again refused work with and requested us to pick up the Claim. as we agreed despite the insurance large underpayment of this claim the insurance wrote a claim for a total of 13,180.87 we then scheduled with this client a date of start of repairs let it be known client was not signed under contract until 5/4/21 two months after original meeting this client demanded we start immediately after contract agreement as we had to follow Insurance requirements for them to review project for counter estimates for supplement- insurance was so behind we had to wait for Insurance to review all requested items this is not in our control. we immediately started working for this client under our own expense since Insurance did not pay for these items yet. because of our work and all documentation sent to insurance after three visits from them we increased the claim from 13,180.87 to 32,186.69 a difference of 19,005.82 this clients only payments during all this work was 12,437.87 leaving a balance owed that client kept still with none payment of 19,748.82 meaning this client for all the work we completed still refused PAYMENT let it be known for record will attach all text regarding these claims such as the tub requested by client this client requested a tub that was on such a large back order that despite multiple statements to her regarding this claim she still insisting we provide a tube that was not paid by insurance and wanted this upgraded tub as we obliged and ordered as well paid for we can not completed install of tile or other items till received we had to stop work till this item she demanded was in this set us back three weeks. client also demanded all upgraded items such as more expensive tile then insurance paid for client left the home in urgency despite the advise to wait. she got a hotel one month prior to work we also supplied boxes and other items for client to move her items we advised her to move her items AND SHE DID NOT! ALL ITEMS WERE LEFT IN THE ROOM WHERE WE CAN NOT CONTROL OR MOVE HER PERSONAL ITEMS AS SHE WAS ADVISED TO GET A MOVING COMPANY ON HER OWN let it be recorded on under no circumstances was any one from my company staying in her home! as we did work long hours under this clients constant demands and pressure too complete work even working through holidays for her we do not have any one under the name Andre Williams or ever had someone named Williams working for our company we advised this client many times that we can not complete our work with client inside due to liability reasons as client multiple times ran water and ac during our job causing more damage and this is recorded as well as we advised he we would stop work for none payment and if client insists on stoping our work to move into a home that was told to her unlivable due to no water till we were complete this client then said she did not want us working further and refused to pay current invoices and demanded key to Property back as we obliged and provided back immediately we have all records to support this this client did not pay her balance! still owed! of 19,748.82 this client kept while we did majority of all work and paid for all the more expensive items without being paid by this client that she retained Consumer Response /* (4200, 12, 2022/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have attached several text between VP and Myself. I think they explain much better what occurred. The text should address and/or clarify all of VP's allegations. It seems like VP is stating that I owe him 100% for the work listed on the estimate from USAA, which totaled $32,186.69 and VP never completed. The estimate included paint and repairs to be done to the family room, the kitchen, the formal living room, the formal dining room, the downstairs bathroom, the foyer, the hallway, the garage, the staircase, the upstairs hallway, the utility room, the master bedroom, the master bathroom, the walk-in closet, clean-up and plumbing among other items. The only work VP did was incomplete work to the family room and unprofessional work in the master bathroom. There are many pictures but their handiwork is still there and cannot be fixed unless I tear it all down. As a side note, I had VP replace the roof and I had VP install solar panels all for $40,000.00. I am still waiting to see the benefits. I now owe $40,000.00; I am paying an electricity bill and a gas bill. I tried to return and cancel the contract (I believe late August), which was signed in July, and the panels were not turned on until October but I was told that I could not cancel the contract even though the panels were not functional. VP cut a hole in the garage wall and left it like that. As of today I have paid VP directly and indirectly $52,437.87. I have to replace the items VP broke and damaged and my hotel stay of over 2 months that I paid out of pocket and that VP stated they would reimburse me. Currently most of the repairs have been completed and only finishing touches to be completed. VP also likes to threaten and intimidate. Hopefully VP sends his receipts for review.

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