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Find a Location

Lake Highlands Family YMCA has 1 locations, listed below.

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    Business ProfileforLake Highlands Family YMCA

    Swimming Pools

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8920 Stults Rd, Dallas, TX 75243
    BBB File Opened:
    8/22/2022
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/20/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On XX-XX-XX at 2:45 me and my children and niece went into the highland ymca. At the front desk they ask for my name ...the staff said she couldnt find me do i spelled it out for her ****** ****** she then said OK I FOUND YOU AND THE KIDS .i said great and proceed to the basketball court right across from the desk...15 mins later we see ***** ****** come in to the court to the closet we didn't think anything of it but then he came back in forth just starring at us about approximately 3 times then he stood outside the glass door I looked up again he's standing behind the desk now starring at me he harassed us for about 15 mins just looking at us. me and the kids were very uncomfortable. Finally he came in and said hi and I come over confuse he states " are you training these kids for money?" Im like what no these are my boys and niece were working out...he then said that my membership was inactive im like no i know my membership nationwide is active he says well we can't find you in said ill go to the front desk he says no im going to do a investigation. I call them ymca in ********* ** were in have my membership is have her on speaker she confirmed it is active with the kids he states well we don't see her and says she didn't come with id I then look and says I have ID. Right here about to pull it out then he waves his hand and says no im going to investigate like im some criminal then I hand him the phone to let her tell him he's making a mistake he takes the phone and takes it off speaker and turn his back i walk over he quickly asks her. What's her branch and name...i say why did you take it off the speaker he says nothing but gives me my phone back and says ill check it out he comes back in 10mins saying oh yeah your good my kids was on tears when we got home I had to explain to them that me ****** behavior was unacceptable and not fair in front of people to be single out and treated like a criminal.. we just came to Texans because of family issues and death
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    Customer Reviews

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