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ComplaintsforPalm Beach Tan
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
******* **** tx Dr XXXXXXXX XXXXX ********************** **** N Interstate ** ******** Rd, Schertz, TX XXXXX I've used my membership maybe 6 times since December, I got an email this month I needed to change cards I didn't tannin Feb or March , I went to add my new card and the girl wanted to charge me $54, I said I will talk to Corp first about fees and she didn't let me tan , rude poor service and she just came out of a tanning booth from tanning an employee very unprofessional, I want to speak to someone about my membership from Corp thank youBusiness response
04/22/2022
Business Response /* (1000, 5, 2022/04/01) */ Customer also reached out to our customer care and we resolved this issue on 3/17 we had waived his rejection fee's and he paid the balance owed for his tanning services. I confirmed with this customer that his needs were met. Consumer Response /* (2000, 7, 2022/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you BBB and palm beach tan.Initial Complaint
08/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
While at this place of business, the two women at the front were speaking very loudly. One of them was named Haley and the other was Raylee (I know this because they said each other's name). They were talking about their neighbors and they used foul language such as the n word, "towel head", and reffered to the nail salon next door as "***** mother ********** I cannot believe how unprofessional, disgusting, and vile these women are to be saying those words in a place of business or in every day life. These things cannot be allowed to continue.Business response
11/22/2021
Business Response /* (1000, 7, 2021/09/13) */ Case #XXXXXXXX ****** ******** Correspondence should be sent to: Lone StarTan, Ltd **** ****** ** Dallas, TX XXXXX Attn: **** ****** PH: ************ Business Response /* (1000, 13, 2021/09/28) */ Contact Name and Title: Gracie ****** Contact Phone: XXXXXXXXXX Contact Email: ************@lonestarmgt.com I sincerely apologize as this type of behavior is not acceptable within the Palm Beach Tan franchise. I have attempted to reach out to the customer for further details on this event and left a voicemail.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.