Business ProfileforBlack Heart Studios

This complaint is for the business owners ********************** and ************, his wife who is the one who tattooed me. This tattoo is on my chest and is barely a year old. It is a cover up which is not yet finished, she started it and I paid her a total of $350 for it. I relocated to ********** last January, and am now ready to resume working on this tattoo. I consulted an artist a few weeks ago, who has about 20 years experience tattooing and does amazing work. He looked at the work ****** did, took a picture of ************* the photo, showing me how bad it looked, which is not normal. He showed me the outline was bleeding and the color is fading, bottom line it looks awful and should not look like this, if it had been executed properly. As a result, the artist told me everything would have to be re-done, which means that it is going to cost me more money, because the whole outline and the color that is already there will have to be done again, entailing starting a **************** from scratch. I am requesting the $350 I paid for this back, which is only fair. Also, please note that this is the first complaint I file, but there could be many more complaints and reviews filed online and the pictures showing this terrible work will be posted as well, which will not look good, should the business choose to continue ignoring me, as I have already made several attempts to contact the business by phone, leaving a detailed message with one of their apprentice who took my number, I also emailed both owners and also sent them both text messages with the picture, all of which have been ignored. That is definitely not the right and honest way to treat a customer, they should stand behind their work and take full responsibility when they mess up, instead of avoiding dealing with issues when they arise, The reputation of their business and their name is at risk here. *I am attaching three pictures which should also be forwarded to the business (a normal view and two close ****