Business ProfileforFrontier Communications
Additional business information
July 28, 2022 MADISON, Wis. – Wisconsin Attorney General Josh Kaul and the Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) have reached an agreement with Frontier Communications to address concerns with the company’s advertising of internet access speeds and landline telephone service. The agreement resulted from an investigation by DATCP and Wisconsin Department of Justice (DOJ) and includes a $15 million commitment by Frontier to improve its infrastructure in Wisconsin over the next four years and a $90,000 payment to the State.
The agreement with Wisconsin requires Frontier to significantly improve its disclosure practices regarding internet speeds when installing new service for customers and requires Frontier to provide opt-out opportunities for consumers who do not receive the advertised internet speed purchased.
Wisconsin’s agreement also requires improvements in Frontier’s advertising of telephone service and its handling of service outages in Wisconsin, and that Frontier prioritize the handling of service interruptions to customers with a Medical Emergency Account.
At-a-glance
Related Categories
Business Details
- Headquarters
- 1919 Mckinney Ave, Dallas, TX 75201-2495
- BBB File Opened:
- 9/14/2023
- Years in Business:
- 89
- Business Started:
- 1/1/1935
- Alternate Business Name
- Frontier Communications Parent, Inc
- Business Management
- Customer Service Team, Complaint Handler
- Contact Information
Customer Contact
- Ms. Kerry Wilkinson, Senior Director
- Customer Service Team, Complaint Handler
- Additional Contact Information
Phone Numbers
- (800) 801-6652Other Phone
- (855) 262-6485Other Phone
- (800) 801-6652
Customer Complaints
2,852 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
556 Customer Reviews
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Most Recent Customer Review
Christopher S
01/25/2024
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