Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On January 28, 2022 I brought my truck to the Engine Rebuilders, LLC To have my engine rebuilt. I was given an estimate and I was told that they would get on it. I paid a $900 down payment on the $5946 total. After 1-2 months I checked on my truck and it hadn't moved. They didn't start to work on my truck until late May 2022 (4months after drop off). I called or stopped by every 2-3 weeks since then. Every call or visit is a new excuse. They burned up my wiring because they didn't know how to wire the truck. There are only 4 wires for ignition & injection and I sent them a diagram. They have put the engine together and taken it apart multiple times. It's one of the easiest engines ever built. I'm starting this process because I've been told 100 stories and waited 7months. I know they're working on it but at this point I can take it to Ford if they can't deliver AS PROMISED by 9/30/2022. I have never been rude. I never raised my voice, I never disrespected them. I'm a fireman and I do my job with pride and integrity. That's how business should be. Just be straight.Business response
11/10/2022
Business Response /* (1000, 7, 2022/09/21) */ Unfortunately due to parts shortage and a waiting period of over 12 weeks before we could start this project. We also waited for the customer to send his fuel injection pump out to get rebuilt. That took over 3 weeks to get back from him. Plus the vehicle had fuel pump problems and electrical problems. Our customer was made aware of this. We are still on going with this project and are almost through. We will advise our customer as soon as we finish. Thank you. Sincerely Yours, Angel D******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.