Complaints

This profile includes complaints for SafeRide Motor Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SafeRide Motor Club

  13001 Midway RD Suite 102-429 Dallas, TX 75244-4388

• 

  SafeRide Motor Club

  4287 Belt Line Rd Addison, TX 75001-4510

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this warranty in February 2023 when buying an **. On August 4th of this year, we broke down in **. We had to leave ** there to be fixed and return home due to medical issues. We were instructed to wait until we got the ** back home and then file the expense claim. We flew to **. picked up the ** and drove it back home. On August 25th, we filed the claim for all the trip interruption costs that included an extra day stay at the campground, fuel, meals, flight, ride service, etc. After filing the claim I never received a confirmation that they received it and I finally spoke with someone by phone that did verify they received it.Finally, on September 26th, I received an email from a *** asking for additional receipts and I sent them by ***lying to his email the same day. Again, after not getting any kind of confirmation it was received, I sent the same on September 30th. After not hearing anything, on October 17th I called to check on the status of the claim. I spoke with the *** who first stated he had not received the receipts. After I explained they were sent twice and when, he checked again and then said yes, they were received, it had been processed and approved and the check was being sent out the next day Friday, October 18th. Late the next day, we called again to double-check the status and were told by another *** that it had not been approved. I sent an email that evening asking for the supervisor of the assigned *** to contact me due to the *** giving us false information, lying to us and, it has been almost two months since we filed the claim, and nothing has been done with it. I received a read receipt on the email on October 21st but still have not heard from anyone with the company.

  Business Response

  Date: 11/08/2024

  SafeRide Motor Club has investigated this compliant and had determined that a reimbursement check was issued to Mr. **** on October 25, 2024 and the check was cashed October 30, 2024.  We will continue to train our claims department on customer relations and are sorry for any confusion this may have caused the customer. 

  Customer Answer

  Date: 11/08/2024

  I am rejecting this response because:   They have never yet responded to my emails requesting to know what they did pay and what they did not pay for the trip interruption claim. In their 'contract' they list certain items they reimburse for and in my claim, I included those items. I had originally included fuel cost which they later said was not covered. After deducting that there is still several unpaid meal expense and possibly a lodging expense - we don't know because they will not give me a list of what they did pay and what they didn't. I'm 'assuming' that may be grounds for breach of contract and may have to check with our attorney to see if it is worth dealing with. Then again, if it's made public, there's most likely many others they have done the same thing to... 

  Customer Answer

  Date: 11/15/2024

  I would like for someone with the warranty company to contact me by email to show what they actually paid and what they did not pay.

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and joined Escapees roadside service after researching and reading their adds and policy were they repeatedly state that they only use licensed certified RV technicians for any and all repairs Due to needing some repairs for my RV and believing and trusting that their add and policy were true I called and requested a mobile mechanic service call trusted them so I trusted that the mechanic that was sent to me would be what they stated a licensed certified RV technician....But to my surprise and after said mechanic caused severe damage to my RV I did some research and found out that the mechanic they sent for my service call is not a licensed ,or a certified RV technician with several negative reviews on ****** and yelp for this same reason, none on BBB because he is not registered with them or the Nevada DMV as required by law and i must state that my Rv was staring and running prior to that mechanic and after he did only 1 and a half of the 3 maintenance requested my RV no longer turned on at all reported this to escapees roadside and had to get my rv towed to a rv shop were I had to pay $632.18 for a diagnosis that was a fuse block and wires melting due to a electrical short and the repair estimate for that is $5,017.53 plus $464.00 to tow my RV to my sons house were its parked curbside , and since I am a 55 year old widow with no income at this time im unable to pay for the repairs I would like to point out my RV is my home and all I have and can afford .After reporting this to my road service i filled a claim for some kind of reimbursement as they also mention that in there add and policy they rejected my claim and denied me any compensation at all ..

  Business Response

  Date: 09/27/2024

  SafeRide Motor Club has investigated this compliant and Ms. ********* did file a claim for her ** for a fuel line issue which it was determined that a Mobile Mechanic would be dispatched to help Ms. ********* with the one (1) issue reported to SafeRide Motor Club.  When a customer reports a mechanical issue a Mobile Mechanic is dispatched and a ** Technician is typically dispatched when it is a "house" related issue . The mobile mechanic did a diagnosis on the issue once he arrived and determined that a part needed to be ordered and could not be fixed until a new part was installed so he removed the old part to insure that the new part would match.  Upon the completion of  the fuel line issue on this first visit Ms. ********* also asked the mobile mechanic to look at her Generator and **** Mustang.  Claims were not made for a Generator or **** Mustang with SafeRide Motor Club so at this time Ms. ********* asking the mobile mechanic to take a look and diagnosis issues is an arrangement between Ms. ********* and the Mobile Mechanic not SafeRide Motor Club.  Ms. ********* contacted the mobile mechanic after the 1st visit letting him know she needed to move the ** and the mobile mechanic returned to re-install the old fuel part so that Ms. ********* could move the **.  The mobile mechanic had already left from this visit and when Ms. ********* tried to move the ** it would not start.  At this time she contacted SafeRide Motor Club and requested a tow to a repair shop which SafeRide Motor Club dispatched and covered the tow to the repair shop.  Once at the repair shop it was diagnosed to have a melted fuse block that was in the engine bay which was not where the mobile mechanic had been working.  Ms. ********* then had the ** towed to her son's house and SafeRide Motor Club was not contacted about this tow. The mobile mechanic went back out to inspect the work he had done to ensure that there were no issues with the repairs he had completed that were in a different area of the **.  The mobile mechanic did not find any issues or melted wires on the work he completed but did diagnose a dead battery on the **. He removed the battery and put on a battery charger and told Ms. ********* that he would return on Monday once the battery charged and re-install and see if they could get it to start.  During this visit while the mobile mechanic was inspecting the work, Ms. ********* was blaming the mobile mechanic for all the other issues with the ** the mobile mechanic continued to try and finish the job and Ms. ********* son stepped in and became aggressive with the mobile mechanic cussing at him and throwing the mobile mechanic off the property.  When it came time for the mobile mechanic to return on Monday to re-install the battery he did not as he did not feel safe and felt it was a hostile work environment as he had been kicked off the property the prior visit.  The mobile mechanic stands by his work and say there are no issues with the repairs he made and that the issue is a new issue for the ** that is in an area he did not even touch.  

  We also looked at the ads and policies for Escapees and it is not advertised that they only use licensed certified ************************ it states that Escapees vet service providers and we confirmed with Escapees that the Mobile Mechanic sent out to Ms. ********* was vetted and had an average review of 4.5 out of 75 reviews.  Escapees does advertise licensed certified technicians for Technical Assistance which is not what Ms. ********* was using and she requested ************************. 

  SafeRide Motor Club cover all the claims Ms. ********* made with SafeRide Motor Club which was the 1 claim about the fuel line issue and the tow to the repair shop.  

  Customer Answer

  Date: 09/27/2024

  I am rejecting this response because:  1 my service call was for three issues  a.the fuel line b. the fuel sending unit c .the generator .. I didnt call the mechanic after his visit he had agreed on replacing my fords thermostat while he was doing the fuel line .and that agreement was done becouse once again I was under the impression that becouse you state on ad that you use certified technitions and he is NOT EVEN LICENSED TO HAVE A  AUTO MECHANIC BUSINESS SO HE IS NOT A ABLE TO DO ANY AUTO REPAIR LEGALY ...AND IN ****** I NHAVE THE RIGHT TO HAVE MY RV REPAIRED BY A  LICENSED AND CERTIFIED TECHNITION. 2 .THE *** FROM THE SECOND DIAGNOSSIS SHOP WAS ARRAGED BY YOUR CALL CENTER AND I PAID THRUE YOUR CALL CENTER FOR THAT *** SO YOUR STATEMENT ABOUT THAT IS FALSE AS THE AD .AND AS FALSE AS TRHE MECHANIC STATEMENT THAT MY SON APROACHED HIM VIOLENTLY IS AS FALSE AS THE MECHANIC STATES THAT HE IS A CERIFIED TECHNITION WHEN HES NOT THAT OR LEAGALY LICENSED FOR THAT ..YOU  ARE COMITING FRAUDE BY  MISLEADING CLAIMS ABOUT PROVIDING PROFESIONAL CERIFIED TECHS AND INSTEAD YOU SEND MEN THAT ARE NOT EVEN LEAGALLY LICENSED TO PROVIDE AUTO REPAIR ..

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2023 we purchased an ** from a dealership in *******. The dealer sold us, for $1,995, a SafeRide Motor Club, **** policy which included, among other things, trip interruption reimbursement (up to $2,000 per occurrence). On July 4, 2024, we were t-boned in the ** in ********, and our trip was most definitely interrupted. We incurred expenses for hotel, airfare, and a rental truck and car as a result. The ** had a new tire and wheel installed by the tow company, who issued an invoice (which has been paid). The ** has subsequently been sitting in a repair shop (now in ********) for about a month - and now the insurance company says that they are totaling the **. SafeRide says that they will not honor their trip interruption contract now because the ** isn't being repaired further. There is no basis in their contract for this denial.

  Business Response

  Date: 08/26/2024

  This compliant has already been resolved with this customer by the customer service department.  The customers claim has been approved and is being reimbursed for the maximum amount the plan will allow. 

  Customer Answer

  Date: 08/26/2024

  I have reviewed the business response and accept this resolution.  They called me today to confirm that they would be paying the claim.  

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5-year EasyCare Key policy from ********* Landrover ****** Buckhead in January 2022. I recently contacted the EasyCare support line to file a claim for a lost key and transponder. I was told by the representative that I had to be issued two keys at the time of sale for the policy to be valid, and they would not honor the policy. I dont see that language anywhere in the contract. It specifically states the policy will replace up to two keys provided at time of sale.

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased insurance from Saferide Motorclub on 9/7/2021 when we bought our 2022 ***************. We sold our our RV in June of this year. We sent a letter to Saferide in July to cancel the insurance and requesting a refund on the unused policy. We have also called at least 4 times and left messages but no one has contacted us. Our policy number is RVA1209161

  Business Response

  Date: 09/25/2023

  Good morning,

  We apologize for the late response, but we only received the notice of complaint on September 22,2023.

  SafeRide Motor Club, **** received the cancelation letter on July 19, 2023 and processed the cancellation on July 21, 2023.  SafeRide refunded the amount due to the selling RV dealership for distribution to the Customer or the lender on the *** as appropriate based on any amount still due to the lender.

  SafeRide contacted the selling RV dealership to check the status on September 22, 2023, and the dealership indicated it is reaching out to the Customer to make the refund as appropriate.

  Thank you,

  *********************************

  General Counsel

  SafeRide Motor Club, ****

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my check re-issued $100 the original check was issued in February 2022. I have attempted this since October 2022 and I still have not received my check after numerous calls and promises by the company that I'll receive my reissued check. Nothing! Unbelievable Service agreement ********

  Business Response

  Date: 03/16/2023

  Good afternoon,
  
  
  
  After review of our records, I confirmed that SafeRide Motor Club sent a check to the complainant at the address in this complaint on February 28, 2022 and re-sent it to her in May of 2022. Neither check was cashed.
  
  
  
  We will reach out to the complainant again to get a good address where a reissued check can be sent.
  
  
  
  Thank you,
  
  
  
  *********** *****

• Initial Complaint

  Date:02/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint involves SafeRideMotorClub. I was sold a membership for SafeRideMotorClub when I purchased an RV Motorhome at LazyDayz RV in Knoxville, Tn. While finalizing paperwork for the RV I was encouraged by the person doing the paperwork for the RV I just purchased and was told that SafeRideMotorClub was an agency that would "provide roadside assistance for 5 years at a one time fee of $900". My wife and I said that we could not afford it at the time. The person at LazyDayz RV asked us what could we afford and we just stared blankly at him. Then he said could we afford the membership at a discount of $650 and added that the membership included any and all vehicles we owned that needed roadside assistance and it would last for 5 years. So we decided to take the discounted offer of $650. I needed roadside assistance for an 07 Mercedes Benz that needed a jumpstart and when I called SafeRide Motor Club the person that took the call said that they could not provide service because the vehicle didn't have an existing warranty. I told her that the vehicle was an 07 Mercedes Benz and surely it would not have a warranty being that old. She said that they could provide the service but I would have to reimbursed them for the charges incurred. I have never heard anything like this when I purchased the coverage for $650 and also I have never heard such a thing from any provider of roadside assistance companies, such as AAA, Allstate or any company that your vehicle had to have a warranty before services could be provided. I want a refund of the money charged me for the service of $650, because I was sold a service that I could not use because all the vehicles I own don't have an existing warranty. Please, I want my money refunded back to me and to warn others of this underhanded company, SaeRideMotorClub.

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/27) */ We reached out to our roadside provider, who indicates the customer service agent Mr. ******** spoke to erroneously failed to help him. Long story short, this agent did not ask the proper probing questions, and asked for the last 8 of the VIN. He gives her the VIN for the Mercedes he was calling about, not the RV, so of course nothing pulled up. We searched and do find his RV with coverage in our files. The agent should have tried other search pieces of info, as Membership # is the first question, VIN is the very last one. She then asked how long he had purchased this, and then proceeds to tell him that the warranty has not sent over the info. We made an attempt to reach Mr. ******** but was met with voicemail. We were able to leave a detailed apology message regarding his roadside experience, making him aware we have taken the necessary measures to have the agent error addressed as we were able to confirm coverage and can confirm he's had coverage for a while now. We provided contact information asking him to call back to address his concerns and accept a gesture of goodwill in the amount of $50 for the inconveniences we may have caused. IF Mr. ******** desires to cancel his contract for a refund, we will assist him with this as well. Consumer Response /* (2000, 7, 2023/03/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a membership with these people. After several attempts of communication, they transfer you to wrong departments and then to false companies. They were supposed to pick up or RV for tow. No show, no call, no nothing. From reviewing social media, they have a 1 as a rating. Surely there is something that can be done to hold them accountable. Thank you. ***** ***** ************

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 9, 2022/11/10) */ Good afternoon, Apologies for the late response. We've had some staffing changes recently. I reached out to our customer service representative regarding this customer. Her response follows: I reached out and spoke to Ms. ***** regarding her roadside request. I apologized for her delays and advised it was an IT issue that has been escalated. She stated the provider who arrived was good. I advised we are sending a $200.00 goodwill check and confirmed her address. I advised it will arrive in 10-14 business days in a plain white envelope. Ms. ***** thanked me for calling her back and the call ended amicably. Please let me know if we need to provide any further questions. Thanks, Chris

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  have towing contract through extended warranty on recent motorcycle purchase , total amount of coverage is $200 which usually would cover quite a distance but company willfully and purposely denied me service in getting a broken down bike to a servicing dealership , said their computer system deemed the 29 mile tow excessive and wanted me to pay $77.50 in excess of the $200 dollar policy limit. most companies charge an average of $75 hook up and then $2-$4 per mile which would be under $150 and well within the coverage amount. Because of the recent pandemic and increasing inflation every service provider in my area is backed up at least 3 weeks or more and 29 miles was the closest one I could fine that could work on my bike in a reasonable amount of time without it setting there for a month or more . This company wanted to charge an average of $9.58 per mile which is a pirate scalper excessive rate . their ubi number is UBI XXXXXXXXX , SafeRide motor club is usa based in your state of Texas among others and unknown what local vendor they were going to send , i don't even know if they legally able to sub contract local vendors in Ohio or not but a charge of $277.50 for a 29 mile 450 pound motorcycle is excessive in any state.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 8, 2022/09/16) */ Good afternoon, We reviewed our records for this incident and discovered that Mr. ****** declined the covered services. His contract covered up to $200 for the tow, and specifically stated that any cost beyond the covered amount would be the responsibility of the customer. When informed that there would be an amount owed of $77.50 after SafeRide provided the $200 in coverage, Mr. ****** declined service and transported the motorcycle on his own. That was the conclusion of Mr. ******'s communication with SafeRide. Please let me know if you have any questions. Thanks, Chris

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a new 2022 Royal Enfield motorcycle that includes two years of roadside assistance in case of breakdown. My bike broke down and needed to be towed to the service station. Total towing cost was $420. My plan covers the first $200. I charged the remaining $220 to my credit card. I figured out what was wrong with my bike before the tow and canceled the tow truck. I then called SafeRide Motor Club and was told I would receive a refund in 5-10 business days. After fifteen days I had not received a refund. I called SafeRide and no one could find my claim or status of a refund. Claim date July 14, 2022.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 7, 2022/08/26) */ Upon review of our records, we determined that our team received the cancellation but had not initiated the process to credit the charge back to the customer's credit card. The customer also disputed the charge with the credit card provider and is now involved in a dispute process with the card processor and the bank. Thus, we cannot just have the charge credited back right away because the matter escalated to the card processor and the bank. Our team reached out to him to explain what happened and that we can initiate a credit back to his credit card if he withdraws the credit card dispute. Customer indicated that the refund had been processed. Consumer Response /* (3000, 9, 2022/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just contacted the credit card company and withdrew the dispute.