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          Auto City has 1 locations, listed below.

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            • Auto City

              908 S Buckner Blvd Dallas, TX 75217-4505

              BBB Accredited Business

            Business ProfileAuto City

            Used Car Dealers
            BBB accredited business

            Contact Information

            908 S Buckner Blvd

            Dallas, TX 75217-4505

            Get Directions
            Visit Website
            (214) 398-8204

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            Customer Reviews

            1.64/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/27/2006

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            908 S Buckner Blvd, Dallas, TX 75217-4505
            BBB File Opened:
            11/12/1993
            Years in Business:
            36
            Business Started:
            9/11/1987
            Business Started Locally:
            9/11/1987
            Business Incorporated:
            8/4/1966
            Accredited Since:
            12/27/2006
            Type of Entity:
            Corporation
            Alternate Business Name
            • Martin Ingram Enterprises, Inc.
            Business Management
            • Mr. Blake Ingram, President
            • Mr. Keith McKeague, Customer Care Supervisor
            Contact Information

            Principal

            • Mr. Blake Ingram, President

            Customer Contact

            • Mr. Blake Ingram, President
            • Mr. Keith McKeague, Customer Care Supervisor
            Additional Contact Information

            Fax Numbers

            • (214) 391-3483
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/16/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased a vehicle from Auto City. Exactly 7 days later the vehicle broke down. I returned the car back to Auto City and they refuse to give me my $3000.00. I am now out of money as well as a vehicle.
            Read More
            Read 18 More Complaints

            Customer Reviews

            11 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            DANYALE J

            06/14/2024

            I purchased a car from them in September of 2023, the engine went out in May of 24 while I was in **** Texas picking my daughter up from college. I had the car towed the the ******* dealership in **** to be looked at, and was told the engine was bad. I called the dealership to inform them what was going on and that the dealership was going to try and get the engine repaired by *******. The process took about a month to get approved. during this time I asked Auto City for a loaner car, and was told they couldn't help me unless they had my car at their repair center. I had to get a rental which cost me $1278 for that month. Auto City went to Waco ******* and repo the car before it could fixed. Now they want me to pay $1800 to get the car back that has no engine..I haven't even had this car a year and it's suppose to be under AUTO CITY WARRANTY.. THEY SELL LEMONS DO NOT BUY HERE.

            Auto City Response

            06/17/2024

            We appreciate you taking the time to leave this review. Respectfully, there are a number of inaccuracies. Your account was past due prior to the vehicle breaking down. Auto City is similar to most other dealerships in that we do not have a loan car program. This is clearly explained to you at the time of closing. Where we differ from most dealerships is that instead of a loan car program, we have a 24-month / 24,000-mile limited warranty, which covers most of the major systems in the vehicle. The engine was replaced under warranty with a brand new engine with zero miles, at no cost to you. Prior to your vehicle being repossessed we made a number of attempts to contact you to make payment arrangements with you for your past-due balance. Calls, text messages, and emails all went unanswered, leaving us no other recourse but to repossess the vehicle. We did not hear back from you until after we repossessed the vehicle. We never know when a vehicle is going to need to be repaired, but we stand behind every vehicle we sell when something does go wrong.
            Read 10 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

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            BBB Reports On

            BBB reports on known marketplace practices.

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