Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business sold me a defective vehicle that has been deemed not drivable by a professional mechanic. And this business is refusing to repair the vehicle nor give me a refund

  Business Response

  Date: 01/17/2025

  
  

  
  

  Thank you for bringing your concerns to our attention. At Keith McCoy Automotive, we strive to provide reliable vehicles and exceptional service, and we regret that your experience did not meet your expectations.

  
  

  We take claims regarding vehicle condition seriously. Every vehicle we sell undergoes thorough inspections to ensure it meets safety and quality standards. At the time of sale, the vehicle was deemed to be in drivable condition, and we were not aware of any issues that would render it otherwise.

  
  

  Its important to note that, per our policy, vehicles are sold with the understanding that customers are encouraged to conduct their own inspections prior to purchase. Additionally, any potential coverage for repairs depends on whether a warranty was purchased at the time of sale. If you opted for a warranty, we encourage you to utilize it to address any mechanical concerns.

  
  

  While we regret that you are dissatisfied, we must adhere to our policies regarding refunds and repairs. We would, however, be happy to assist you in identifying a solution, whether that involves diagnosing the issue or connecting you with resources to repair the vehicle. Please feel free to reach out to us at ************ so we can discuss how to move forward.

  
  

  Thank you for giving us the opportunity to address this matter.

  
  

  Best regards,

  ****** *****

  Keith McCoy Automotive

  ************

  
  

  
  

  
  

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like the rest of the people who complained my sales man was OC from what Im told he doesnt work there anymore. I put down $17,000 for a $19,000 truck. After being in the office for over 6 hours to finance a few thousand dollars I was told the deal could not be done until the following day. I had to leave for ********** in a couple days and needed a truck asap my previous was stolen 2 weeks prior. After calling the next day deal was still not done with finance company according to OC. 3 days later I was told the deal went through and I could pick up my truck. When I went to get it I realized they were financing almost $10,00 dollars and I couldnt believe it I put down $17,000 truck was $19000. There were so many hidden cost in which OC said half of them were included with the vehicle which they were not! Extended warranty, ******, finance charges, etc. I was also told that they ordered an abs module for my truck because mine was bad making the breaks work erratic and also made the cruise control and remote start not work. At this time I was in such a bind I had to take the truck and drive to ********** or I wouldve lost my new job. Ok my bad for signing the contract and I will pay the way way over inflated price but when the part OC said they ordered was on back order I began to worry. The part an abs module somewhere around $700 plus install which I was told around $450 to install was going to take another few weeks I had enough. So after more than 2 months I called the dealer from ********** and was told ** is no longer working there and she would check on my parts for me. Didnt hear back so I called them again and was told they would call me back. The third time I called I got voice mail that was full that day and 3 more days in a row. I called my x wife in ******* and had her go there and ask what is going on with my parts. They told her that they told me they checked and it should be in soon, a lie. I checked local and the part can be picked up today!

  Business Response

  Date: 10/29/2024

  Thank you for sharing your experience with us. Were sorry to hear that your recent purchase didnt meet your expectations and would like to clarify a few points to ensure transparency.
  
  At Keith McCoy Automotive, we pride ourselves on being upfront with our pricing and detailing all charges involved. Any additional products or services, like warranties or LoJack, are always discussed and documented in full during the purchase process. We do not include hidden fees, and any financing arrangements and associated charges, such as interest rates, are determined by the bank financing the vehicle.
  
  Regarding the *** module, we understand that parts delays can be frustrating. Given that your purchase was over three months ago, wed be happy to assist you in locating the *** module if it is still needed.
  
  Thank you again for your feedback. If theres anything else we can help with, please dont hesitate to reach out directly.

  Customer Answer

  Date: 11/02/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership 5/7/24. I liked a 2018 dodge charger. The online price said *****. OC was the sales guy. I had a *************** made a big deal on having a hard time to find financing for me. I ended up putting ****** down in cash money. Was only financing the other half. Very stressed, It was 30 minutes after closing and OC passed each paper to me and told me where to sign. I REGRET so much trusting OC as they increased the sales price to ******** PLUS TAX TITLE ******** ******** which i had no idea cost 1499. The car ended up being ********. The dealer agreed to a alignment before taking it home so i went home without any documents. 5/8/24 i came back to pick up the ************ finally handed me a copy of the contract & also sold me last minute warranty for 375 cash. I drove it ******** looked at the contract & found the ************* mentioned its a bank fee from the leinholder im financing through, & thats why the sales price is higher (lienholder advised me that is a lie) i also asked about *********** said that comes with the car and i had no choice. 5/9/24 i drove the car to work & when i went on lunch it started overheating in a drive thru. I emailed ******* called me telling me to bring it back to have it looked at. I came back and decided i just want to return the car, as the bait & switch with the price & the car problems, was too much. I returned it 5/10/24 & OC advised he would accept the car but there is a bank fee again for withdrawing out of a contract that the lienholder charges, Another lie. Before i returned it i took pictures of the ************ had thick gunk and oil, looks like its been like for a long time. 10 days later after calling & emailing constantly for my refund, ** said they found major engine issues & blamed it on the vehicle being misused while in my care for the 48 hours i had it. They refunded me 6700 out of the *****. I HAD to accept it because i had no car. They also committed finance fraud saying my rent was 1.00.

  Business Response

  Date: 01/17/2025

  
  

  Thank you for sharing your feedback. At Keith McCoy Automotive, we take pride in providing a transparent and professional experience for all our customers, and we are sorry to hear about your dissatisfaction. We would like to address your concerns and clarify the situation.

  
  

  1. Transparency in Pricing and Products: We are fully upfront about all costs and optional products during the purchasing process. The price of the vehicle, along with taxes, title fees, and optional items like Lojack or warranties, is disclosed both verbally and in all paperwork signed by both buyer and seller. Customers are encouraged to review all documents and ask questions to ensure full understanding before finalizing the purchase.

  
  

  
  

  2. Optional Add-Ons: Products like Lojack and extended warranties are optional and offered as part of enhancing the ownership experience. These items are clearly listed on the documentation, and their costs are discussed with the buyer before inclusion.

  
  

  
  

  3. Vehicle Condition: Our vehicles are thoroughly inspected before sale, and we make every effort to ensure their quality. After you reported the overheating issue, we promptly assessed the vehicle. A 3rd-party mechanic determined that the engine damage was caused by misuse, specifically driving the car while it was overheating. Unfortunately, the engine issues arose during your possession due to this continued operation while the vehicle was overheated.

  
  

  
  

  4. Refund Process: When the vehicle was returned, deductions were made for the vehicle's use while in your possession and the condition it was returned in. These terms are part of our standard policies, which are communicated during the purchase process and reflected in the signed agreement.

  
  

  
  

  
  

  We stand by our commitment to being upfront and transparent with our customers, and we regret that your experience did not meet your expectations. If you would like to discuss this matter further, I welcome you to contact me directly at ************.

  
  

  Thank you for bringing this to our attention, and we will use this feedback to continue improving our services.

  
  

  Best regards,

  ****** *****

  Keith McCoy Automotive

  ************

  
  

  
  

  
  

  Customer Answer

  Date: 01/17/2025

  I am rejecting this response because:   1. Transparency was not there. As you can see in the original attachments that it was advertised as ********, and the contract the salesman had me sign was ******** before any taxes or anything. Yes as a first time car buyer i should have paid more attention before signing, but i was more focused on the monthly payments rather than the total when i got look over the docs after. 
  2. Optional add ons like lojack. This was communicated to be included with the car and that it was already installed. If he had asked me if i wanted or not, i would have said no. I would really like to talk to someone that actually proactively asked to have lojack added. 
  3. Vehicle condition was not good to begin with. I had the vehicle 2 days and it overheated on the first day. You ***s told me to drive it back up there. Therefore, the next day i drove while it overheated to give it back. The inspection was not done properly as i installed new windshield wipers and filled it with windshield fluid as it was completely empty. 
  4. the refund was partially given and kept over 3k because you ***s said it needed a new engine. When i first brought it back, the original *** said he would give me my money back. But after a week found that it needed a whole new engine after the 2 days of use. Although, there was so much oil and gunk in the engine it could never be done after driving under 30 miles to and from work. 
  5. i attempted to call and was told you deal with the bbb only and not customer affairs, and the salesman i dealt with almost a year ago is never available. 
  In conclusion, without my full refund i dont think i will be fully satisfied so if that is off the table then we will have to agree to disagree and part our ways. No need to waste any more time and resources and just move on. You ***s messed up this time and i know better when i buy a car in the future what to look out for. Learning experience for both parties. 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023 bought a vehicle advertised as in great condition and perfect car fax. He paid a premium for the 2019 ****** Rogue. He was also sold a "PREMIUM" warranty for $2500 that would give him "peace of mind if anything should go wrong with the vehicle." Five months later, the engine was bad and needed to be replaced which is when we discovered that the "premium warranty" only covered $3000 maximum. The cheapest repair was $4327 which left a difference of $1327 to complete the repair. We have had three different dealership look at the warranty and they have never seen anything so deceptive. Furthermore, they said it could not provide peace of mind as it would never cover any engine. I have contacted the Texas Attorney ******** ***** of ********* and the ************************* Each organization is expecting me to file a complaint with them and each suggested that I also file a complaint with the BBB. It falls under several laws including the Texas Deceptive Practices Act. I contacted ** at the dealership requesting that we resolve this matter amicably and he has refused to return my calls after leaving over 10 messages over the last two weeks. Last week, I requested to speak with the owner, ***********************, and have not received a call to resolve the matter. All we have asked so far is to cover the $1327 difference that their fraudulent, deceptive and scam warranty doesn't cover to replace the engine. It's important to note that all three dealerships and mechanic are suspicious about this engine and that it must have been known prior to the sale of the vehicle. They are all willing to testify to the fraudulent nature of the warranty and engine.. Considering the deceptive and exploitive practices, refunding the entire vehicle and warranty as the agencies listed above suggested to trigger a forensic audit to uncover other victims of fraudulent practices of this dealership.

  Customer Answer

  Date: 05/16/2024

  I am requesting that you remove my original complaint. The owner has resolved the issue exceeding expectation and it was a genuine mistake. 

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them. They sold me the bad car, so I returned it the next day. I have made the down payment of *****. Salesperson ** has told me that they will refund it back to me, but the bank will charge me 100 dollars as a charge. The next day, he called me and said they wouldn't refund my money. After one week of struggle, they agreed to refund me ***** dollars and said they would charge me 1500 dollars. They are not refunding me the rest of the of the money. I want my rest.Please advise me. What should I do?

  Business Response

  Date: 04/18/2024

  Thank you for reaching out to us regarding your recent vehicle purchase. We sincerely appreciate your feedback and understand your concerns regarding the down payment.
  Upon reviewing your transaction, we confirm that you provided an $8000 down payment at the time of purchase. As per our standard policy, down payments are considered non-refundable, and this policy was communicated to you during the purchasing process.
  However, in light of your dissatisfaction with the vehicle and as a gesture of goodwill, we have decided to refund half of your down payment, totaling $4100. While this decision is not required per our policy, we believe it's important to prioritize customer satisfaction and address your concerns to the best of our ability.
  We hope this resolution demonstrates our commitment to ensuring a positive experience for all our customers. Should you have any further questions or require assistance, please don't hesitate to contact us directly.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *********** and called ***** McCoy and spoke to OC about a 2022 ****** Corolla Apex they had for sale. I told them i had a check by my bank and wanted to buy the car. I asked the amount and he stated $22K+with taxes,registrations and fees. I paid $500 to hold the vehicle until Wednesday when i drove up to purchase. I test drove it and then signed the papers. It was then I was told about the LoJack and how it was free and lifetime. My brother was present as my witness. We were both surprised it was free. When driving home i realized that they didnt refund my $500 deposit back. So when i got home i checked the paperwork to see if maybe they discounted it from the amount. They didnt. That is when I noticed they charged me $1499 for the LoJack. It was not free nor was it disclosed. Lojack is an add on it is not mandatory to purchase. I was never given an option to decline nor was it disclosed or a offered as a add on. I was quoted the price for all required registration and taxes. I called the dealer they said they did tell me on the phone and in person. This is lie. They said we record conversations. I said well check because you never did. He calls me 5 mins later saying he did. So in 5 mins he remembered the date and time we first spoke and found the recording? I said I wanted proof. i was not going to take his word for it as they have already showed me they are deceitful. Because they already lied about condition of the car. They said it had no major noticeable defects. That was a lie, it did have it. But they knew i drove 4 hours and wasnt going to just walk away and refused to lower the price. As of now I have yet to get any proof or a refund for the $1499 charge for the LoJack.

  Business Response

  Date: 04/18/2024

  Thank you for bringing your concerns to our attention. We genuinely value your feedback and want to address your concerns regarding the LoJack fee and the $500 down payment.
  Upon reviewing your purchase transaction, we confirmed that during the purchase process, our sales representative provided a detailed explanation of the optional LoJack GPS device. We made sure to transparently disclose its benefits, including the ability to access your vehicle's live location at all times and its direct collaboration with law enforcement to expedite vehicle recovery in the unfortunate event of theft. We want to reiterate that the LoJack device is entirely optional, and customers are given the choice to opt out if they wish.
  Regarding the $500 down payment, we want to clarify that this fee is a standard practice in all dealerships to secure the vehicle for our customers and prevent it from being sold to another party. We apologize if there was any misunderstanding regarding the non-refundable nature of this deposit. Our intention is always to ensure a smooth and seamless purchasing experience for our valued customers.
  Your satisfaction is of utmost importance to us, and we strive to maintain transparency and clarity throughout the purchasing process. If there are any further concerns or questions you have, please don't hesitate to reach out to us directly. We're here to assist you in any way we can.

   

   

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this 2013 Land Rover with the *** #***************** on November 30, 2023. I have not been able to drive the vehicle since I purchased it and drove it home to ******. On December 1, 2023, I went to drive the vehicle in to work and it broke down. I took it to the mechanic where he then told me a coolant line was broken, they also let me know that the vehicles front brakes needed to be replaced, as they were well past due. So, within the first day of purchasing the vehicle, I had to spend $2,000 in repairs. Which is concerning knowing that the vehicle would not have even passed state inspection requirements in order to sell the vehicle in the first place (bad breaks & head light was out). After the first repair I was then driving the vehicle home and it broke again, this time a different coolant hose broke. So, I had the vehicle towed into an automotive repair shop that specializes in Land Rovers. The repair shop provided me with a quote for everything that needed to be repaired ($5,000 worth of repairs). They even mentioned that that the back breaks had less than ***** miles left (again, not sure how this vehicle passed the ***** state inspection for this dealership to sell it). The repair shop also told me that it was leaking oil, and both the Left and Right valve covers needed to be replaced $***** worth of work. The dealership did provide me with a 6 month aftermarket warranty, however, the warranty would not cover any work as they said the issues where "pre-existing" issues. How is this dealership allowed to sell a vehicle with these "pre-existing" issues? I then requested for a refund and my money back for the warranty ($889) since the warranty company did not want to help fix anything (I have still not received my refund for the warranty). Saying this, I would either like to be refunded for the repairs made and the repairs that need to be made. If this cannot happen, I would like for them to take the car back and refund me my money for the car.

  Business Response

  Date: 01/17/2024

  Dear **************,
  I hope this message finds you well. We sincerely apologize for any inconvenience you may have experienced with your recent vehicle purchase from us. We understand that car troubles can be frustrating, and we appreciate your feedback.
  Upon reviewing your concerns, we want to reiterate that our vehicles undergo a thorough inspection before being offered for sale. In the case of your purchase, our inspection did not reveal any issues with the valve and gasket at the time of sale. We understand that issues can arise unexpectedly, and we sympathize with your situation.
  As part of our commitment to transparency, we made it clear at the time of purchase that the vehicle was being sold As-Is. We also advised you of your right to seek a third-party mechanic's opinion before finalizing the purchase. We value our customers' peace of mind and strive to provide them with all the necessary information to make informed decisions.
  In response to your request for repairs, we offered assistance through our approved mechanic shops at a discounted rate of 25% of the quoted price from your chosen shop. However, you opted to proceed with your own preferred mechanic and pay full price for the repairs.
  Thank you for bringing this to our attention. We value your business and hope to have the chance to restore your confidence in our services.
  

  Best regards,
  Keith McCoy Automotive

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from this company. I asked for an extended warranty and was told it wasnt available. After purchasing I drove the car 50 miles and the engine broke. They took the car back and told me they would perform a full engine rebuild. That it would be the same as a brand new engine. So we decided to go for it. They did the work and said they would help with any other engine related issues for the first 9 months. Now less than **** miles later the engine has thrown a rod and the company is refusing to offer any help like they said they would. Saying we should have gotten an extended warranty (that they told us they wouldnt give us), and that I must have misunderstood what they told us. The blatant lie is really what gets me. I spent too much money on a vehicle that breaks as soon as its driven off the lot. I just want my car fixed like they said they would, or I want them to take the car back and give me my money back.

  Business Response

  Date: 01/17/2024

  Dear *****************,,
  We appreciate your feedback and would like to address the concerns you've raised regarding your recent vehicle purchase. Customer satisfaction is our top priority, and we value your business.
  Upon reviewing your case, we want to clarify certain aspects of your experience. It was noted that during the purchase of the vehicle, you chose not to purchase a warranty despite our sales team's recommendations. Our sales team, motivated by commissions on warranty sales, did encourage you to consider the warranty option, but we respect your decision to take the risk without it. It is impossible that our sales team would not let you buy a warranty as they are directly receiving commission from warranty sales. 
  We would like to acknowledge and express our gratitude for your continued trust in us even after the warranty was declined. It's important for us to highlight that, despite the absence of a warranty, we addressed and repaired the engine issue at no cost to you during the initial stage.
  Four months later, understanding the ongoing concerns, we extended an offer to assist further by allowing you to have the vehicle inspected by a third-party mechanic. The intention was to determine whether the issue was related to the initial repair or if it was a new problem, potentially caused by driving conditions.
  Upon receiving information from the mechanic that the issue was likely new and not related to our previous repair, we aimed to provide a solution at a discounted rate of 25% of the cost charged by other mechanics. We genuinely wanted to work with you to resolve the issue in a cost-effective manner.
  We understand that you opted not to bring the vehicle in for the proposed repair.
  Thank you for bringing this matter to our attention.
  Best regards,

  Keith McCoy Automotive

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through my credit Union to purchase a 2019 ****** Kicks SV from ******* at Keith McCoy Automotives in *******/******, ** on 7/30/23. I was advised that even though I had the approval I would need to send a down payment to hold it. I agreed and sent the money. It was explained to me before sending it that if I do not come to get the vehicle my deposit is non refundable. As soon as the payment was sent ******* called me and said she has a newer one same car available and they would honor the price. Due to this last minute insight I did not have any pictures of the vehicle or the car fax report. Due to not wanting to loose my deposit and me traveling from another city over 200 miles away. I accepted the offer and asked several times when I pickup the next day is it done with the needed repairs and road ready and was told yes. I called the morning I was heading up there and was told it was being checked and getting washed. When I arrived the vehicle had smoke coming out of the exhaust bringing it to their attention. I was told by Z the Service Manager that it would be fine and they just did a flush and it should clear up. It is a week later still smoking with the check engine light on. I got the code checked and it read P0015 Camshaft Sensor malfunction. I informed the dealer of the issue and while speaking to ***** McCoy on Saturday 8/5/23 he hung up in my face after I informed him it would not work for me to drive back to ****** Monday morning to drop off my vehicle with no offer of a loaner car. I called back and he told me to find someone else to fix it because he will not deal with me having an attitude. Meanwhile they have my ********* check where my bank paid them in full to sale me a lemon that the transmission can go out on at anytime.

  Business Response

  Date: 01/17/2024

  Subject: Apology and Continued Support for Your Vehicle Concerns
  Dear *****************,
  We sincerely apologize for any inconvenience you have faced with your recent vehicle purchase, and we appreciate your feedback. Our commitment to customer satisfaction remains our top priority, and we are eager to address and resolve the issues you have encountered.
  Upon reviewing your concerns, we understand that you were experiencing challenges with the engine light, and we genuinely wanted to assist you in resolving this matter.
  As part of our efforts to be transparent, we communicated that the vehicle was sold As-Is, but we still wanted to collaborate with you to find a satisfactory resolution. We understand that the engine light code can be triggered for various reasons, not necessarily indicating a severe engine problem. We iterated this to you, but you were unwilling to work with us to resolve this complaint, we regret any misunderstanding and hope your issue was resolved. 
  We value your business. Thank you for bringing this matter to our attention.
  Best regards,

  Keith McCoy Automotive