ComplaintsforAmericana Weddings
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Complaint Details
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Initial Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
- Transaction took place 10/2/23 for wedding photography and videography services for my wedding taking place 3/29/2025. - I paid the contract in full ($2399) in order to receive a discount on the offered package.- ********** services included One Photographer and one Videographer for our wedding date, 10 Hours of Coverage, 4K Resolution, Professional Audio, Highlight Film, Digital Delivery, Extended Edit, Instagram Highlight, Raw Footage, Drone Footage, All images edited, Unlimited locations, Online gallery, Full ownership rights, Engagement Session. - I reached out to Americana Weddings 12/14/2023, I reached out to schedule our Engagement Session, to which I never received a response. - While waiting for a response on my photoshoot, I learned concerning information about Americana Wedding's business practices. According to multiple photographers and videographers that have been employed by them, they have a trend of not paying for services rendered, despite them providing photos/videos to bridal clients. - They also have images on their social media that were stolen from other photographers that they didn't actually take. - I tried to call Americana Weddings to express my concern, but the phone number provided on their website is out of service. - I emailed Americana Weddings 12/19/23 to request a cancellation of my contract and for a full refund as I no longer feel comfortable using their services considering their unethical business practices. They responded immediately, but simply sent, "no." - I tried to access their website today after receiving their response, but it's no longer accessible, despite it being live before sending my email the morning of 12/19. Their LinkedIn profile has also since been deleted.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.