Business ProfileforGrand Openings of Dallas

In Aug 2021 when their sales rep - Craig and one of their installers - Jake asked me to take off my casing (trim) around the door) so they can see where's the studs when they came to my house for the measuring, I didn't want to because the trim was just installed and it's new, and then Craig said everything will be reinstalled and everything will look finished when they do the installation of new door, so I cut a small piece of the trim. After measurement I was told the lead time will be 10-12 weeks and I made 50% deposit on Aug 13th 2021. NO update after 3 months from Craig, the company was also helpless, I was told the sales rep takes care of everything and the company only does the delivery. I had to call and text Craig over and over again, barely getting a reply or return phone call from him, after all, I actually waited a total of 6 months even though they had the door in their possession on Nov 22nd, it was because they were not willing to install a door ramp separately. The door ramp was installed with double-sided tape and my black aquarium silicone (they did not have black caulk or silicon). Finally, the door arrived on Feb-12-2022, I made another 50% payment plus installation fee as Grand openings' requirement. They failed to inspect the door before they delivered it to me, the door was full of scratches, dents, bent metal, cracking paint, etc... Also, very unfortunately their installers were unable to install the door on the day because they found out the door is much bigger than my original opening after they removed the outdoor trim, they will have to remove both sides of studs and headboards and it will take them all day to remove the studs and they were unsure if they could even do that because it is dangerous. So they left and came back the next day, they removed 2 of 2" by 4" headboards and 3 pieces of studs on both sides from my house and cut off the fin on the frame of the new door's to make the door barely fit the NEW opening they made. The