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ComplaintsforClassic of Texoma-Toyota, Nissan and Honda
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought ****** rav4 new in 2021. Have power steering failures. Dealership will not fix, even though still under warrantyBusiness response
07/17/2023
Customer came into ********************** ************************* and stated vehicle was losing power steering intermittently. Technician drove vehicle 107 miles over the course of 4 1/2 days and was not able to duplicate customer's concern. The technician also contacted ****** technical support per case #************. There were no history codes or present codes found in vehicle. ******** was advised that his concern could not be duplicated, and no work was done regarding the power steering. If there are any other questions or concerns, please contact ********************* at *************************************** or ************.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Dealership is using a eBay account to advertise Nissan parts for sale. After item is ordered, dealership fails to ship. They printed a bogus USPS shipping label then never dropped the package off. Then they stated they shipped via Fedex but failed to provide tracking. We use a Fedex tracking service that notifies us anytime a label is created or package is sent to us. Fedex has no record for this shipment.Business response
06/24/2022
Business Response /* (1000, 5, 2022/05/18) */ We have investigated and concluded that this product is out for delivery today; usps tracking #XXXXXXXXXXXXXXXXXXXXXX. We have contacted the customer and informed him of this and also offered refund if he refuses the shipment
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.