Business ProfileforForum at Denton Station

My daughter was already a resident- renewing for fall 2024- after multiple calls to leasing employee ********, and finally being able to reach ******- things were resolved, as in I gave up in trying to understand where we went wrong- I randomly asked a question about the start of our new lease yesterday, May 7- and was told we did not renew. I quickly sent my daughter to the office with emails and questions- although she had emails that she had signed a lease, she apparently did not sign the lease in the 2 hour allowed time slot- she was supposed to sign it by 4pm- she signed at 458- however the system states an email was sent and they resent that to me- but from her end she has an agreement with price, dates, and that she needed to retain for her records. Long story made a little shorter- even though the system allowed to sign the lease- they personally went through and pulled all leases signed after the 4pm deadline- fine, okay- however-We were never notified her lease was null and void- she signed it October 24 as we plan ahead- and never received any further information- we were to know it wouldnt be good because we signed it after the deadline- but why would we even sign it or why would the system let us sign it knowing it wasnt a valid lease? There claim was they sent out one more email *****, which I found in junk mail- but still stated please disregard this notice If you have already signed a lease. So, my daughter would have ignored that anyway with her having already signed the lease- the lease that is not valid apparently because they refused to sign it because it was 58 minutes after the two hour window she had to sign. Random question made me find this out thankfully- and any explanations were hard to follow- ******** refused to help my daughter understand her emails or look at what she was trying to explain-And just cut her off with the same comments about the system being accurate- I would like them to change- send notices to save future parents the hassle and struggle of having to find a new apartment - thankfully I asked a random question and we have two mo the to figure it out-