Business ProfileforConnections Wellness Group

I contacted Connections Wellness Group seeking help with developing coping skills for ADHD, after finding their contact information through my insurance provider. I explained my situation to the scheduler, emphasizing my need for in-depth support on ADHD, especially if I couldn't continue with medication. The scheduler assured me that all their therapists could help with ADHD. Despite my doubts, I decided to schedule an appointment, thinking I could always change my mind later.I scheduled a virtual appointment for April 15th, but on April 13th, I called to cancel. Unfortunately, I had to leave multiple messages and was unable to get through. Finally, on the morning of April 15th, someone called me back and cancelled the appointment. I mentioned I wouldn't be rescheduling.However, on April 20th, I received a text about an upcoming appointment on April 22nd, which I definitely didn't schedule. I called, but after being disconnected multiple times, I left another voicemail. Finally, someone called me back on the morning of April 22nd. I explained I hadn't scheduled the appointment and wouldn't be attending. They said it was due to their scheduling "protocol" and if I decided to use Connections in the future, they'd do the same. This was news to me; had I known, I would've made sure to cancel every appointment.On April 23rd, I noticed a $100 cancellation fee for the appointment on April 22nd, which I didn't schedule. I called the billing department, but the person I spoke to was condescending, insisting it was my mistake. This whole situation has been incredibly stressful and frustrating, and it's taken a toll on my mental health. The cancellation policy, along with the automatic scheduling and the impossible phone system, felt predatory. There's no reason for a mental health support business to implement such vague and complicated processes, unless they're intentionally taking advantage of vulnerable individuals seeking care. This business is predatory and vile.