Business ProfileforSmokey's Fireplace & Chimney

BUYER BEWARE (photos of conversations and quality of work attached)! ***** signed up for a job he should never had accepted. Him and his "*****" were not qualified to be doing this job. We were wanting to redo our mantle and the surrounding of our fireplace with ***********************. ***** came out for a quote and originally quoted us $3,700. After my husband and I told him this was over our price range and took out our original mantle and hearth ourselves, he said he would be willing to do it for $2,000 and we agreed. We paid our 50% deposit immediately. Because the "*****" works a full time job during the week, they were only available to come on the weekends. We were totally fine with that. The first and only weekend they came, they were repeatedly later than they told us they were going to be (again no biggie, we are patient). Well after they finish with the stone work (Sunday and also it had absolutely no mortar) we express our concerns with the edges of the fireplace being extremely wonky and how the hearth is completely unlevel. They told us when they came out to do the mortar (Tuesday was when they us they were going to come) it would make everything look square and level. They did not put any protection down on our floors and because of this our floors are scratched and have bonding agent inside the natural ******. ***** specifically told ***** not to clean our floors and we would do it. Fast forward to Tuesday afternoon, and I reach out asking when they are going to show up, and I get told they aren't going to make it. We go out of town, and ***** sets up for them to come on Sunday. However, this does not work for our schedule due to graduations, so he says they will come out on Monday morning (Memorial Day). On Monday at 8:30 I ask what time they will be headed our way, and I get told at 9:30 that ***** is coming from **********. Three hours go by and we hear nothing. Finally after texting ***** twice, he says ***** is not answering his text messages, and then says he's dealing with a family emergency. After the lack of professionalism and poor quality of work, we let them know we will no longer be needing their services. We have another ***** come out and see what it will cost to fix their attempt at stonework. The ***** let us know that they did not cut the stone the right direction (they used a hammer and grinder to cut the stone) and so not much of it is actually salvageable. We message ***** and ask for a refund to make right on their mistakes, and we never hear back from him. This was extremely disappointing because all we were wanting him to do was attempt to do right by us and what he agreed to do.