ComplaintsforSmokey's Fireplace & Chimney
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
BUYER BEWARE (photos of conversations and quality of work attached)! ***** signed up for a job he should never had accepted. Him and his "*****" were not qualified to be doing this job. We were wanting to redo our mantle and the surrounding of our fireplace with ***********************. ***** came out for a quote and originally quoted us $3,700. After my husband and I told him this was over our price range and took out our original mantle and hearth ourselves, he said he would be willing to do it for $2,000 and we agreed. We paid our 50% deposit immediately. Because the "*****" works a full time job during the week, they were only available to come on the weekends. We were totally fine with that. The first and only weekend they came, they were repeatedly later than they told us they were going to be (again no biggie, we are patient). Well after they finish with the stone work (Sunday and also it had absolutely no mortar) we express our concerns with the edges of the fireplace being extremely wonky and how the hearth is completely unlevel. They told us when they came out to do the mortar (Tuesday was when they us they were going to come) it would make everything look square and level. They did not put any protection down on our floors and because of this our floors are scratched and have bonding agent inside the natural ******. ***** specifically told ***** not to clean our floors and we would do it. Fast forward to Tuesday afternoon, and I reach out asking when they are going to show up, and I get told they aren't going to make it. We go out of town, and ***** sets up for them to come on Sunday. However, this does not work for our schedule due to graduations, so he says they will come out on Monday morning (Memorial Day). On Monday at 8:30 I ask what time they will be headed our way, and I get told at 9:30 that ***** is coming from **********. Three hours go by and we hear nothing. Finally after texting ***** twice, he says ***** is not answering his text messages, and then says he's dealing with a family emergency. After the lack of professionalism and poor quality of work, we let them know we will no longer be needing their services. We have another ***** come out and see what it will cost to fix their attempt at stonework. The ***** let us know that they did not cut the stone the right direction (they used a hammer and grinder to cut the stone) and so not much of it is actually salvageable. We message ***** and ask for a refund to make right on their mistakes, and we never hear back from him. This was extremely disappointing because all we were wanting him to do was attempt to do right by us and what he agreed to do.Business response
06/08/2023
the customers rescheduled our date to come and finish the project. they did not allow us to finish the job. see screenshot from text and before and after photos. we also used drop cloths. the customer requested to "cut losses and find someone else to finish the fireplace" without letting ** come back to perform the job. we can't provide a refund as we used it to purchase the *********************** and material for the job. the stone had been cut and stacked. they had leftover stone in the garage.Business response
06/09/2023
the customers rescheduled our date to come and finish the project. they did not allow us to finish the job. see screenshot from text and before and after photos. we also used drop cloths. the customer requested to "cut losses and find someone else to finish the fireplace" without letting ** come back to perform the job. we can't provide a refund as we used it to purchase the *********************** and material for the job. the stone had been cut and stacked. they had leftover stone in the garage.Initial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Please don't book any services with this man - Vincent or his company - Smokey Fireplace & Chimney. On 6/29/22 he came to our home on a very simple task and tampered with our gas regulator valve while taking a video for social media. He turned the gas regulator valve to increase the flame ***without my permission*** for a "great social media video post". When my husband got home from work, he said he smelled gas. It was faint, but he smelled gas. On 6/30 I called ****** and they came out immediately and confirmed it was in fact a gas leak in the fireplace. On 7/1 I confronted him about the damage to the gas valve he lied and said he did not touch it. I have him on camera touching the valve and taking a video for his social media page. We have called him several times and no answer. Just beware. Our family could have suffered gas contamination. I have waited for several weeks for him to contact us and make it right. On 7/18/22 we booked with ************************** and they confirmed he tapered with the gas regulator valve. This is never to be touched unless during testing and diagnostics. Because it had "High" or "Low" on the valve he misunderstood it was for controlling the flame. Another key point to add is the flame must remain a certain height. You are never to have a high flame height with a gas fireplace. High flame does not mean, more heat. Lord have mercy...I am just glad we got it resolved. I hate to be dramatic, but our house could have blown up with us in it. Gas Leaks are extremely dangerous. We paid this individual $425.00 dollars for these services.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.